Extended Stay America Avis 

We signed up for Priceline ViP discounts and we had terrible luck. We signed an agreement with extended stay on Beach Blvd in Jacksonville FL for 1week and it was a nightmare. Like a zombie apocalypse drug addicts everywhere. I went to the hospital on the second night and then on the morning of the 3rd. Day a guy came to the room and made my girlfriend leave. She was waiting for a cab and left our luggage in front of the office and she went back to the room for a few minutes and when she came back all of our luggage was gone. She disputed the 5 nights that we didn't stay and she got a message from her bank that she will not get her money back. Ripped off. We called their corporate office and left a message 2 weeks ago and they didn't even call us back. If they just refund the 5 nights that we did not stay there we will remove this review.

Do not stay at the extended stay in mobile al because ur room want be clean so ull have to clean it once u move in..If u wanna deal wth roaches then stay here..So when it comes to check out they half the time never have anyone wrking in the office so even when u clean the room amd leave the key card in the hotel they love to charge u extra fees..I would never recommend this extended stay in mobile to nobody..Its complete bullcrap.Oh and the hotel smells like weed 24-7 but the hotel tells u oh its bug spray however u still got roaches

The San Jose Property
security doors ALWAYS blocked open
security sees what they get paid to see
no cleanliness, Modelo beer bottles in stairwell
I have reported the owners name to the ........
copied to ALL media
thank you

Paid extra for king bed. Checked in and was not told a king wasn't available. Went to my room and asked about the king I paid for and was told they overbooked. I reached out to hotels.com to find out about a refund for the king bed and they claim to have called the property and was told I was given what was on my reservation. Big lie so I wasn't able to be refunded. No apology . Nothing

EXTREMELY SUBPAR DISAPPOINTMENT AND THEY DON'T CARE!

I reached out to Extended Stay America several times; they never even acknowledged me:

When I checked in my room was not clean; I had to ask them to bring me cleaning supplies so I could clean when I arrived that evening. (I have date and time stamped photos of drink rings, grime, thick dust, nasty stains on the carpet, etc., that I provided them). The front desk person brought cleaning supplies but told me I had to return them that evening when I was finished using them. I later had to buy my own so I could clean out a couple of the drawers. I even found a wad of chewed gum left on one of the lamps! This is a hotel that uses “Biltmore” in their name.

The next morning when I told the manager (Vanessa), she made me feel like I was a huge annoyance rather than a valued guest. She also told me that I would not get my money back if I checked out even under these circumstances because I had paid for the week a few months earlier. She then demanded that I decide whether I was going to check out, immediately, and informed me that if I did, I had to be out by 11:00 am (within 2 hours - it was 9:00 am). She further informed me that if I were to check out that the price would be revised to higher as I had received a discount for booking the full week in advance. I felt bullied into staying or lose the $few hundred I had already paid.

I also told them at that time, and 2 other times, that the bathroom sink didn't work properly, and no one ever came to fix it. I had to brush my teeth, etc., in the kitchen sink. Room service only checked on me one time. I had to go get my own towels, trash bags, toilet paper, and take out my own trash the entire week I was there. It’s also advertised as a smoke free establishment yet the stairwells, etc., wreaked of cigarette smoke! Not to mention the plume of marijuana fumes that followed the front desk person out of the office each time he opened that door to approach the front desk.

I love staying at the extended stay America. The staff are all so friendly, nice, and helpful. The manager is an awesome guy he cares about his guests.

Power has been out in Memphis due to storms. I reserved a room for my kids last night for 173 dollars and 10 minutes later my lights were restored after being out 5 to 6 hours. I tried to cancel my reservation 10 minutes after i got the room and due to their policy I was denied. Basically this is wrong in my eyes and they stoled my money. My reservation # is 0037176226 and Im trying to let everyone know do not use this place they are dirty people.

I am very disappointed in Extended Stay America. After reading some of the reviews I see it is a problem in other cities also. We stayed at the Huntington Beach, CA location. The rooms are in need of updating. The bathroom had NOT been cleaned nor had the trash been emptied.
The only person on duty, the desk clerk Kam, had to finish cleaning while we waited! We will never stay with Extended Stay America.

by far the worst and most incompetent hotel chain i ever encountered...we booked an extended stay for my daughter through the phone with a rep from Tenn.
her check in date was 6/25/23....we got to the hotel around 5pm and the gal at the front desk said all their computers and systems were down....and we were told to come back in the morning to check in...we called all the next day and nobody answered their phones....I called a toll free number and got literally nowhere...went back to the hotel at 6pm 6/26/23 and they were still down and the gal at the front desk had no idea what to do....they preceded to bill my charge card $77.02 for a no show charge...called several times the next day and got nowhere.....finally had to call my AE account and issued a dispute against the charge...

The building is well-kept, clean, and quiet, and the staff is very friendly and professional. I would recommend this location to my family and friends. So far I have enjoyed my stay here and I shall extend my stay for another 60 days at this location.

The motel was in decent area. They don’t have much of a lobby. The room was decent. When they say roll-in shower, they literally mean roll- in shower. My husband had to go out and by me a shower bench. They didn’t have USB ports in ports. Other than those two issues the room was decent. The motel was quiet. I give the room a 9/10 rating. I give the motel itself a 8.5/10. I gave them an overall rating of 8.75/10 rating which a 4 star rating. Nobody tried to mess with me and my daughter.

The bed was miserably hard. Had to pay $5.99 for internet access and breakfast consisted of coffee (which I don’t drink) and a granola bar. Had this experience in Gresham, OR 13 yrs ago and thought all these years later and in Billings , MT would be different. Nope… never again…

My partner and I have been staying at the ESA in Orlando Florida at 6451 Westwood blvd 32821 since November of 2022. Everything was really going well. The staff were very good at doing their daily duties and they made us feel like they enjoyed coming to work and made us feel like very comfortable walking past the front desk and it all had to do with the GM Serena Minton. I want to say this young lady had surrounded herself with a A-Plus staff that followed her direction and taught them how important it is to be kind and professional while on duty. The staff, Assistant GM Michelle, and Tamika, mostly worked days and Kevin and Felicia worked nights.well as of mid April. That’s right 5-1/2 months we were paid in full even though we would fall behind almost every month Serena and I had stayed in constant communication and I would always pay in full when I received my S.S retirement check on the 3rd of each month and usually pay off the next week or two. Well Serena was replaced by Jahiria Hernandez sometime mid April and there was a knock at my door and it was Mrs Hernandez and she informed me that she was the new GM and put a 3 Day notice that stated I needed to pay whatever we owed plus a week in advance or check out today. Well I tried to talk with her about the arrangement I had with the other manager and the new manager told me there’s a new sheriff in town pay up or get out. I am still at the hotel waiting for my 24 hour notice to vacate the hotel. That’s right aToday is Sunday June the 18th of 23 and since Jahiria started the gentleman that kept the parking lot, stairwell’s clean and did some maintenance Quite the following day, Falica has been replaced Kevin is gone as well as most of the cleaning staff they have Quit or been replaced the hotel is in disarray Jahiria has absolutely no personality no people or management skills the parking lot. Stairwell’s are in disarray and smell.. she doesn’t say hello she doesn’t smile and what’s left of the staff don’t smile anymore and you can tell they are not happy coming to work here anymore. This hotel use to be like one big family and now I feel unappreciated as a guest I would highly recommend not even pulling into the parking lot of this hotel there are many hotels in the city of Orlando. THE EXTENDED STAY AMERICAN AT 6451 Westwood blvd Orlando Florida 32821 is not were you want to stay. Thank you Serena the short time that Christina and I got to know you was nice to know that the employees work and get paid by the guest and if it wasn’t for us I would not have a job. Funny Serena was the one that said that.

I stayed in their Pompano Beach location for 3 nights last week. The room is very basic , to say the least. The phone didn’t work at all. My room key card didn’t work and rather than bring me another, the receptionist insisted I come down for one. But the worst thing was that she chairs in the room are rolling office chairs which, on a vinyl floor, rolled around. I tried to sit down and the chair flew out from under me, which sent me flying and I fell badly on my head and damaged my shoulder. When I told reception, the reply was “ oh I’m sorry for that”. I’m back home now and have seen my doctor who has sent me for X-rays, etc. when he heard how this happened his comment was “ rolling chairs are the most dangerous “. Why are these dangerous chairs in a hotel room? I will NEVER stay at o e of these disgusting hotels again.

I went to visit two friends who are residing at the El Segundo location off of PCH. It was a complete and total mess. My friend and I went to the office for her to make a request and right off the bat, the receptionist, skinny, Afro American girl, had a horrific attitude as if she had a personal vendetta against my friend who was polite the entire time.

I guess this is a regular occurrence because my friend then asked for the supervisor (blonde haired, Caucasian woman) by name, who then emerged from the back. By this time, my 2nd friend had arrived and spoke about the rude behavior of the the skinny receptionist. As my 2nd friend was complaining about this being an ongoing occurence, the skinny receptionist, who was already tending to another customer, stopped what she was doing, ignored the customer and started chastising my friend for even talking about her at all to the supervisor. Even as she went to the back to tend to company business, she would stop what's she's doing in the back to re-emerge and verbally cut down my friend then go back to what she was doing in the back. It was embarrassing.

I intervened and told her to mind her business and her customer, to which she continued to try to refute and argue against my friend's complaints. The back and forth went on in front of the other customers, some of who, were shaking their heads. The girl, hurled insults in front of the supervisor who said nothing.
Instead of the supervisor showing any sense of decency, she then began arguing with both of my friends. In the midst of this, the supervisor had people waiting in line, observing this madness. She then tries to save face by asking my friends to temporarily table the conversation until she gets the line down, which in itself is outrageous.

During this period, the supervisor gets into a conflict with two additional customers because they are not on the same page as it pertains to how and when they check customer IDs. After those conflicts died down then my friends continued their conversation with the supervisor, who allowed the skinny receptionist to continue to antagonize my friends and then spoke to all of us as if we were the problem. The behavior exhibited from both of them was trashy and gutter. To make matters worse, the supervisor LIED and stated that I disrupted the skinny receptionist from her work when the skinny receptions was the one, minding OUR business. In addition, my friends have often complained about keys not working and the office has an offensive stench. This place is an entire disgrace.

Stayed at the ESA on Northwestern hwy, Southfield Michigan. The entire facility had a rancid stench and the room was disgusting. The grab & go breakfast was virtually non-existent and the staff was too busy on their phones or chatting with friends to provide assistance. I would avoid this facility at all costs.

Unless your up at 430 good luck w/, breakfast you paid for

Reservations were made even though you had NO ELEVATOR 6 weeks prior to our arrival, and no idea when it would be repaired. My husband is a 100% disabled Veteran, and cannot move around easily. The hotel should have mentioned this at the time I made a reservation. We had no idea we would be on the second floor. We had to take the accommodation since we have a service dog and could not find a hotel (accepting) service animals at the last minute.
The property is VERY poorly maintained, and you must ask for everything from utensils to Kleenex. Have had far better accommodations in other countries, including Egypt to name one! The only thing going for the hotel staff who go the "extra mile" when they can, especially "Katie" the manager. She has been a light in your POORLY maintained facility.
The parking lot had a truck jacked up on floor braces, leaking oil. The entrances were dirty and muddy, and cigar butts were everywhere. On a couple of occasions, the halls were filled with cigarette smoke in a non-smoking hotel. The free breakfast was oatmeal packets and Little Debbie muffins. Our room had a floor that sunk in the middle.
My best advice, stay away from this hotel.

1. LOUSY BREAKFAST (no cream, no instant oatmeal)...
2. BAD SMELL WHEN YOU ENTER ROOM...(had to
spray carpet
3. DIRTY AND BROKEN CURTAINS....

I stayed in a hotel of theirs in Austin and it's clear they don't wash the sheets and only make the bed if it looks clean. Just a little while after staying there, I now have ringworm on my back and torso.