Fabric Land Avis 

I don’t know why everyone on here is so negative. I received my items and they were amazing. Exactly what I ordered. Exactly what I was expecting. Perfection. Will definitely be ordering more!

An employee (Bev), she was outstanding. Sooooo helpful, pleasant and polite. She answered my every question, and was very respectful and considerate. I absolutely enjoyed this experience and would go out of my way to purchase at the Pickering location.

I spent quite a bit of time trying to coordinate fabric to make pillowcases for my grandson. I thought I’d pick up some fleece that was on sale to make a blanket as well. Unfortunately, I was forced to buy more fabric than I needed for my pillow case because I was told they couldn’t cut the fabric because there would have been less than a metre that would have been left behind. Unfortunately as the sales clerk unraveled fabric on another bolt that I only needed 1/4 metre there was only half a metre on the bolt. I asked why is there only 1/2 metre on this bolt if your store policy dictates no less than a metre can be left behind? I said clearly it’s not a policy and she gave me some excuse. As well, I had spent 40 minutes coordinating fleece fabric to make a reversible blanket and needed 2 metres of each bolt. Again I was told I needed to buy the whole 2.7metres on the bolt. I gave up and said I refused to buy more fabric than I needed as I was already forced to do that for the fabric for the pillowcase. The clerk wouldn’t budge. I said under the circumstances I would not be purchasing any of the fleece fabric.
I am fed up and I will not shop again at this fabricland on Brock Road

Not only do Fabric Land have an amazing range of fabric and haberdashery, but they also have incredible customer service! One of my items was missing, I let them know and within two days they had the item with me. Friendly and efficient.
They were also the only place I could find everything I was looking for in one place.

I would like to know why Fabricland charge SO much for delivery to the Isle of wight ??? I order from various fabric shops in England and none of them charge extra to deliver to the Island. Our postcodes come in with Hampshire. I get parcels from Royal mail, Evri, DHL and more from all the sites I use and as I have already said they never charge a penny more. So why are you ???
If this continues then my shopping days with you are over. Please look into this as it makes no sense to me whatsoever.

Impressive service, ordered Friday and arrived Saturday morning! Thats quicker than Amazon could have managed. Thank you

The staff went out of their way to source the fabric for me from different branches, they were so helpful, delivery was very quick. they kept me up to date with their progress. I'm one very happy lady

Great prices and helpful over the phone, weird delivery pricing.
As mentioned the price for fabric was great, very competitive, and when calling to ask about which fabric would suit our needs best, the phone rep was very helpful.
The delivery prices are based on price of fabric bought though, not weight or size, which feels weird and results big price swings for 1 extra meter.

These guys were incredibly helpful- their online ordering service is very user friendly- they were able to process my order in a efficient and professional manner!

I had an issue that I could not collect my order (used click and collect) however rather than being unhelpful they went out their way to come up with a solution to the issues and were really kind and made it a doddle to get my order - thank you Fabric Land - you really were lovely 😊

Hugely dissatisfied. Ordered the wrong fabric by mistake, so contacted Fabricland to see about returning for exchange or refund. Got curt reply about I should have ask for a sample first, and refusal to take the fabric back, and or replace. I informed them about the Consumer Contracts Regulations, Got another email back from their head manager, telling me I should have read their T&C's and that they wont take the farbic back. Needless to say this is a breach of Consumer rights, They are meant to take it back if its within the 14 day window, which I was. This company dose not give a crap about your rights or your custom, so I will never use them again and recommend everyone avoided at all costs.

I buy all my fabrics from fabricland and my latest purchase - polyester cotton for pillowcases and fleece for grandchildren's sleepsuits - is excellent quality, as it has always been. I would particularly like to thank Vicky, whose customer service is amazing. She is a credit to the company. Many thanks.

I ordered 2 dress lengths of fabric and they didn't have either one in stock. Very disappointing!! I would expect their website to be kept current.

I asked for a full roll of PVC, they sent me a randomly spliced together, non continuous roll of heavily creased PVC filthy, covered in powder/dust. They refused to admit they were at fault. Good luck getting a refund from these scammers

Fabric Land Reading love love it, How upset was I to hear they are closing down in fact I'm absolutely devastated so so upset I was crying inside why why . Love the Reading shop the girls are all lovely so helpful I'm sure all the students from Reading University will be upset too. WHY WHY 😭😭😩😩😡

Have used Fabric Land once before and the order took about a week to arrive. This time I needed the order ASAP so called them, they agreed to dispatch the same day and the order arrived the next day by APC Overnight courier for no extra charge. The fabric I was looking for (felt) was also far cheaper than any other shop I could find online for the quantity I needed. Really impressed with the order but even more impressed by the helpfulness of staff getting the order sent out the same day so that I could meet my deadline. Thanks!

I ordered some samples over four weeks ago. Despite three phone calls with promises they would be in the post that evening I still have not received them. Maybe this company doesn't want new customers!! I have no confidence to actually order anything from them now.

The quality of fabric is horrible and prices are horrendous. Now fabrics come in 48 inches instead of 60. They are just a company looking for ways to make money money money. The fabrics are cheap quality and outdated. Brampton store is very messy and requires more organization. Need more competition and better quality.

The fabric are great but the workers there have no manners in serving customers. They seem to find it a chore to help out when I asked to buy one whole roll.

Very rude, miserable and unwelcoming staff.
Not a big variety of fabric either
Won’t be going there again