fieldprint.com Avis 48

I just want everyone here to know that doesn't know this already, the scan site, the place that do the actual finger printing, are private contractors contracted through field print. I know because I have ran one out of our business since March of 2023.

The employees who everyone thinks are rude probably are like that due to the lack of concern by field print. We wait on hold for 45mins. as well. We get hung up on, talked down to in emails, and problems? Well they're your problems, meaning the scan site is left to try and figure things out for field prints client, who is standing in their business and already pissy because the lack of service from field print. When you give an attitude to the employee trying to help, and all for the $3-$5 fee they get paid for collecting the prints, you're probably going to get met with the same attitude.

We cannot access their backend system, we cant change incorrect info entered during the registration, if we could do that you wouldn't have to pay again, but they love free money so they'll just charge you again. The scan-site gets nothing from that. And when people don’t show, we get nothing but wasted time. .

We have dealt with other company's finger printing service and although they had their issues too, nothing compared to this outfit. These people lie, lie, and lie every time you turn around.

Training, That is laughable. Training consists of a 10- 30 minute phone call, a run through the system then shown a help file on the computer and told to access that if you have questions or call their support line. Most of you here have tried that yourselves and know where that gets you! NO WHERE!

When they took over the Alabama contract their sales rep told me the company we were using was going bankrupt and out of business. Why would you tell someone that? I can tell you it was an outright lie. They were just moving into the future of bio-metrics, period. They’re s till in business 18 months later.

Their contract is one sided too, it only benefits field print and not the small businesses backs they ride on. When we signed up I complained about them needing a 90 day notice, (if not givin the scan-site has to pay field print $1500) if we decided we were not happy with the service she said they'd wave that if I came onboard.

Now we want out due to their lack of professionalism that has a direct impact on our business due to people thinking we are field print. Guess what we are working out our 90 days because I took her word and that word is nothing more than a pile of dung.

$1500 to cancel the contract, I don't think we have even made $1500.

Take 100s of calls to print 35 people and get a check for $181 for the month. That's Field Print.

So next time you go to a scan site and the employees are short and rude, because you're frustrated with your situation, take into consideration, they may have dealt with 4-5 others in the same boat you're in.

Waiting to bail on Field Print!

Fake company with fake service.
They charge $50 for touching their screen, but they did not provide the results of fingerprints and did not send the results to the requested company.
I spent 3 calls 30 min each, and they replied they have issues with the website, they proposed the refund, but they did not send any refund.

These folks managed to send my prints to the incorrect agency and blamed it on me for entering the wrong code in their entry area. That's interesting, as I only had ONE CODE to use (provided by the state) and there's no way I could have entered an incorrect code.

They refuse to re-do the prints without paying again, and they told me that they "cannot forward the prints to the correct agency." Didn't tell me why not, just that they couldn't do it.

So, I have to have my prints redone, and there's no way on the planet that I'll EVER use this vendor again. The fingerprint tech was completely unprofessional and had zero customer service ability...cold, impersonal and just plain rude.

Never again.

Apparently I scheduled my appointment through the wrong feildprint website so I got my test results to my personal email instead of being sent to where it needed to be. Why in the world would I need it own FBI criminal background check results???? I will NEVER give this company another penny! They were no help and left me in an awkward silence after telling me I should have went to my states feildprint website. I then asked if I could send the result where they needed to be and was told a single word. No. $50 down the drain. What a waste!

Unless it is your first time having a fingerprint at this business, expect 3 weeks to a month for the results meaning you can forget that job. Their office background screening affiliate has caused me the lose 2 potential employment opportunities because their leisurely affiliate turn-around is that slow. I suggest you ask if there's about place!! The system should be changed too 2 in a year, thereafter omitting keep being fingerprinted.

I've gone three times to get my finger prints done now. The first two times I was dealing with an incompetent person who didn't know what they were doing. I received a call from Fieldprints saying that I need to reschedule and they apologized for the inconvenience. I'm crossing my fingers that the thrid time will be good but I'm not holding my breath. Allegedly they train their staff... I guess the training is not that good!

Terrible company and fraudulent
I paid for services and it was sent to the incorrect place and they will not provide refund and it has to be completed again.

Scheduled on Friday for finger prints.
Drove out at date of scheduled appointment - Tuesday.
Place was CLOSED.
Unreliable.
They state on their website I would be charged if I wasn't available for my appointment. Who reimburses me for my time & gas that they were not open for my scheduled appointment.

Called the Fieldprint customer service and a lady answered. Wish I could remember her name, if even given at all. Within 30 seconds of explaining my situtuation with the website "make an appointment" was not working to finalize an appointment, the CS rep says "can I put you on hold?", and I said "no". I just got on the phone with her and she already wants to put me on hold, really! So I explained how I navigated until the finalizing of my appointment, which day and time were offered by website, yet system kept saying "sorry, this day and time are not available!!!! Really? Going round and round in circles each time I tried a different day and time, same results. Ridiculous system and after the customer service rep started asking for my personal info (which she already had/knew, I told her I didn't want to give my personal info since she did not explain to me what she was asking it for, and she hung up on me. I knew she had the info already because she called me by my first name and I hadn't already given to her in our conversation. Terrible customer service and website system. And believe it or not, there is no where to report bad customer service problems. Somebodies making a lot of money with this scam and I am sure the government contract is not on the up and up as well. Someone needs to do some investigating and get a decent fingerprinting company who know how to do the job right.

As an employer who is required to use Field Print, I do question how they got this contract if their service is so poorly rated and reviewed. I started this process with a prospective employee almost a month ago and now the perspective employee states they have received their results, I still can not access that evidence in my Field Print Account. And it is correct that I is very hard to speak to a customer service representative. You eventually have to just leave a number for them to call you back. But, then they email you can they tell you that the results are in your account, but when you go to the account it is not there, and you tell them you would like to speak to someone about this, they state that they are unavailable for a call at this time. I am just fortunate that the perspective employee is waiting on our agency to try to get the results. Not a good way to do business, and as an agency who is required by the federal government to use Field Print, I believe that someone is definately getting a kickback.

I have been trying to reach Fieldprint customer service for TWO DAYS and still haven't reached them. Their website is confusing and I just needed assistance navigating it and they can't be bothered to answer the phone. They have multiple phone numbers and they won't answer any of them. If I could give a 0 star rating I would.

The most clunky system with no support what so ever.
NO customer service (probably because there's not enough employees to field the tech issues with site.

NMLS uses and has for years. hmm kickbacks maybe?
redic

One star because I can’t give zero. Arrived to a sketchy place with the doors locked. The lady promptly told me my appointment is at 4 and she will be with me then. She then arrived and unlocked the door. She said I am a LPN, and I run a day care. I do it all. Terribly unprofessional. Will never come back here.

Field print will not refund your money , customer service do not care where your finger prints go by a code you enter in box. Beware using Fieldprint for digital finger finding out Fieldprint uses third party services.

Totally disappointed, information posted on this website is old and inaccurate. Some sites are closed and no longer has someone to do fingerprints. The fingerprint card process is a waste of time and energy. Appointments were required to get fingerprinted and their site said no appointment required. I totally need you guys to do better.

Zero customer services zero managers..zero responses to voice mails..employees just hang up on you like its no thing you didnt just wait 45 minutes to talk to them..after 12 rounds and still no help ..did we just enter the twilight zone...12 times Ive been hung up on after waiting 45 minutes and still no appointment.....

Customer service takes forever to answer and when they do they give you the wrong information and they use the excuse "They are not supposed to do so" Well they did and is documented and you need to own your mistakes.

Absolute rubbish customer support and website

I can’t understand why the State of Ga would mandate fingerprint through a company with so many bad reviews! I paid for a Livescan, was refused the appt bc of a name error. I was told I could call back in to make an appt to avoid paying twice. Upon calling to make the appt, I find out that no one at Fieldprint can schedule an appt. I also learned that my monies couldn’t be applied to a new appt and that I would have to wait 3-5 days for a refund depending on my bank. I couldn’t speak to a manager. They tried to hide behind my bank as if my bank was the problem. When people are paying monies for fingerprints it’s probably very time sensitive. I see a lot of people saying how using Fieldprint affected their employment, I can see how. I really hope Ga starts paying attention to the reviews of their vendors. Bcuz this is a terrible look. Let’s me not even mention my visit to the store where I met the worst customer service ever! Fieldprint is terrible in person and in office. Just the thought of them ruins my mood. However I do admit after hanging up several times I did speak to a rep that wanted to help me but unfortunately the company didn’t provide him the capability to do so. Fieldprint needs to improve their systems and customer services. This many people shouldnt have so many bad reviews about them. It can’t be everybody else’s fault they are having such a bad experience.

Update: I appreciate management listening to my prior calls and trying their best to fix the issues. They admitted they heard the error from their representative to me and wanted to make some accommodations. I appreciated the effort

Pathetic "customer service". I sat in the online chat without anyone coming to assist for 50 minutes. I wrote to the customer service and after 72 hours, have received no response. I have spent a lot of time on hold for the phone-in customer service. The one person I spoke to could only walk me through a process I was already doing, he couldn't actually fix my problem...which was scheduling an appointment (because the web site has not been allowing me to do this for over 4 days now). I also chose the option of selecting "1" to leave a message. I did that...two days ago...and no one has responded.

You provide a service that is very often in need of urgent resolution (a background check). This is the case for me, as I start a new job in less than a week and I cannot start this job without the background check. This has been a very, very pathetic and aggravating experience.