Financial Wellness Group Avis 

All the worry and pressure taken away
The service and customer care was fabulous,I am not computer literate but was talked through procedure patiently and calmly ,well trained and professional service

Great to begin but FWG are unable to facilitate telephone appointments and it is difficult to get through on the telephone or get a call back, especially at a time outside of working hours or at a time when you have the required information and evidence prepared and ready to discuss. My payments, earnings and holiday entitlement were miscalculated leaving me with false arrears and a breach notice being issued, whilst my complaint is still in progress. My job and pay changed during the pandemic and this has lead to the payment being far larger than originally agreed and is now unaffordable, and I’m being offered very little support in resolving my issues. It took approximately 3 months for FWG to lower my payment amount whilst the complaint was being handled and I now feel I am being forced to breach the agreement due to the false arrears calculated by FWG. Communications are sometimes by post, sometimes by email and I don’t always get a response to my queries. I will be making a complaint via the government complaints gateway and seeking advice from the financial ombudsmen as I feel I am being neglected due to having paid all of the service and management fees owed to FWG.

Helped me so much with my debt not judgemental at all! Very helpful

The service and team was absolutely amazing, when I thought there is no solution then this team step up and help.
This bring a fresh air into my life.

Cant say enough good things about this company, they helped me no end and was very professional and easy to talk to make me feel at easy. Great team and great service

Amazing service from everyone I spoke to. Rebecca and Tom were outstanding. I was made to feel at ease with my anxiety and was made very clear throughout the entire process. Thank you so much for everything. A massive weight has been lifted off my shoulders. Without a question of a doubt would recommend.

I found all of the team so helpful thoughtful knowledgeable and kind
They walked me through with much patience especially with the technical parts
They have been an absolute blessing

I would highly recommend. I have had debt advice from other companies previously and always felt pressured into making decisions I was unsure of. So previously I've just ended the calls and put off sorting my debts out.
This time round I am so glad I used financial wellness group. Danielle was fantastic and was very reassuring. I have extreme anxiety with phone calls and she always checked I was ok, or carry on our phone call another time.
I was then passed on to Jay who went through the application for a DRO. I was nervous about it, but any questions I had were quickly answered. He made it very clear on how the process would work.
I've now been accepted for a DRO and feel like a weight has been lifted.
Thank you to all the staff that helped at financial wellness and Gregory Penninton. I will be forever grateful.

From start to finish they were amazing, everyone I spoke to was helpful I can’t name just one person and non judgemental.. supported me all way through and thanks to them in 12 months I’ll be debt free… highly recommend. I can now sleep at night.. thank you so much ❤️

Hi
Thank you for all your support . It’s been absolutely amazing . You’ve helped me through a very worry time and reassured me you could help me .
Even though I didn’t sound convinced at first .
Thanks so much

My circumstances changed and I could not continue with my IVA. I called them and they supported me to get a DRO debt relief order. The process was easy and totally hassle free. They put me at ease and communicated everything with me so I understood the process and wasn't left wondering whats happening. I would totally recommend 100%.

First class advice done in a very professional and patient manor they have eased my stress levels

Very helpful and friendly people. I appreciate all your help. Thank you.

Iam so so happy i can see a light at the end of the tunnel I never thought I could get out of the mess I was in Tom was there all the way helping me I would highly recommend dorfinence thanks to everyone 🙏

From the start to finish you have have now taken a big chunk of weight of my shoulders.
Thank you 😌

From start to finish everyone we've spoken to has been really helpful, getting the DRO has taken so much weight of us, Thanks to you all.

Very good service and communication it was very helpful in my hour of need
Thanks very much for all your help

Excellent service, clear advice and advisers are very supportive and pro active

I cannot express enough how the financial wellness group has changed my life. I was drowning after a period of personal issues that greatly impacted my wellbeing and mental health. Throughout the procedure, the staff that I spoke with gave me every option: explaining each thoroughly; this helped in choosing the correct option for myself. Most importantly, the staff were supportive, understanding and non judgmental encouraging me to take all the time I needed throughout such an emotional time. I now feel thanks to this wonderful team that a dark cloud has been lifted and I can move forward in life.
Thank you so much.

I could not be happier with the service I received, the staff where all so friendly and very understanding about my situation. Every avenue was looked at to find which solution was best for me and I couldn't be happier with the help I received. I will definitely be recommending them to anyone who finds themselves in my position.