Firetree Chocolate Avis 

520
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

This is such good chocolate. No rubbish, not oily, the beans from the different islands really do have different flavours. It satisfies that chocolate hit in a square or 2. I thought it was expensive... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I needed chocolate made without sugar and was pleasantly surprised by the flavour of the pure Cacao chocolate. It is, however, an acquired taste, and it may take a little while for your taste buds to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I just wanted to say thank you for creating such high-quality, rich dark chocolate. Your products have been a game-changer for me in my journey to reduce sugar - they satisfy my sweet cravings wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Best Dark Chocolate Ever Normally my "luxury" chocolate is from Hu (which tastes amazing) and Waitrose Ugandan 85% (which is also really smooth), but today I came across the 84% volcanic chocoate a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan chocolatier
  2. Magasin de bonbons
  3. Usine de chocolat
  4. Chocolatier
  5. Confiserie
  6. Fournisseur de cadeaux d'entreprise
  7. Buffet de desserts et confiseries
  8. Magasin de produits gourmets

Écrit par l'entreprise

Rich volcanic chocolate from an award-winning British bean-to-bar maker. Crafted using rare cocoa beans from remote volcanic island estates in the South Pacific and Oceania. The long finish, lingering taste, distinct depth and taste complexity of our chocolate is thanks to the uniquely nutrient-rich, porous volcanic soils on which our 'Firetrees' or cocoa trees grow. The cocoa beans are sourced directly from small, single-estate growers whose skill and expertise in harvesting, fermenting and solar-drying the beans ensures the exceptional taste notes of the cocoa begins its journey of development. Arriving in our facility in the heart of Cambridgeshire in the UK, our master Chocolate Maker oversees the ‘whole-bean’ roasting before the real art of conching and tempering can begin. The result is a silky smooth, rich dark chocolate with deeply complex taste notes that develop as it melts on the palate. Discover more at www.firetreechocolate.com


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

520 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,8

Tous les avis

(520)

28 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Nice dark chocolate

Nice dark chocolate. Good selection, particularly enjoy the espresso

25 février 2026
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Réponse de Firetree Chocolate

Thank you for your review. We're delighted to hear you enjoyed the selection and that our Papua New Guinea Espresso Bar was a particular favourite. The combination of exceptional single-estate cocoa and carefully selected coffee creates a wonderfully rich flavour experience, so it's lovely to know it stood out for you.

We hope you continue to enjoy exploring the rest of the range.

Noté 5 sur 5 étoiles

I needed chocolate made without sugar…

I needed chocolate made without sugar and was pleasantly surprised by the flavour of the pure Cacao chocolate.
It is, however, an acquired taste, and it may take a little while for your taste buds to adjust after being used to too much sugar content.

30 janvier 2026
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Réponse de Firetree Chocolate

Thank you for your thoughtful review. We're delighted to hear that you were pleasantly surprised by the flavour of our 100% cocoa range. You're absolutely right - pure cocoa is a very different experience from chocolate containing sugar, and it can take a little time for the palate to adjust. Many of our customers find that, once they do, they begin to appreciate the remarkable depth and natural flavour notes that 100% cocoa has to offer.

Thank you for sharing your experience, and we hope you continue to enjoy discovering the world of pure cocoa.

~ Sheena from the Firetree team

Noté 5 sur 5 étoiles

The taste of product is excellent and…

The taste of product is excellent and the order came to my door just next day.

25 février 2026
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear that you enjoyed the taste of our chocolate and that your order arrived the very next day. We work hard to ensure our chocolate reaches our customers quickly and in perfect condition, so it's fantastic to know we delivered on both quality and service.

Thank you for your support, and we hope to welcome you back again soon.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Great gift for a dark chocolate lover

Great gift for a dark chocolate lover, very appreciated. Ideal speed of delivery. Packaged in a lovely good quality way. Would buy again

25 février 2026
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear that your gift was so well received by the dark chocolate lover in your life. It's also lovely to know that you were pleased with the speed of delivery and the quality of the packaging - we believe a special gift should look just as good on the outside as it does on the inside.

We're thrilled to hear you'd buy from us again, and we look forward to welcoming you back.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

This is such good chocolate

This is such good chocolate. No rubbish, not oily, the beans from the different islands really do have different flavours. It satisfies that chocolate hit in a square or 2. I thought it was expensive until I tried it and now it feels reasonable because the quality is top notch. I really can’t imagine going back to the mainstream brands.

12 février 2026
Avis spontané
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Réponse de Firetree Chocolate

Thank you for such a fantastic review. It's wonderful to hear how much you're enjoying our chocolate and that you've noticed the unique flavour characteristics of the cocoa from each island origin. That's exactly what we set out to achieve - letting exceptional cocoa speak for itself, without unnecessary ingredients getting in the way.

We're especially pleased to hear your thoughts on the value. We understand that premium bean-to-bar chocolate is an investment, so it means a great deal that, having experienced the quality, you feel it's worth it. Hearing that you can't imagine going back to mainstream brands is one of the highest compliments we could receive.

Thank you for your support and for taking the time to share such thoughtful feedback.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Really delicious chocolate

Really delicious chocolate; packed in a box which went through the letter box; so no risk of the box being left on the doorstep in the rain. Perfect.

27 janvier 2026
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Réponse de Firetree Chocolate

Thank you for your lovely review. We're delighted to hear you enjoyed the chocolate and found our letterbox packaging so convenient. We designed our letterbox selections to make receiving Firetree as easy as possible, so it's wonderful to know your parcel arrived safely without the worry of being left outside in the rain.

We're so pleased everything worked perfectly, and we hope you enjoy every last piece of chocolate.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Quality Hot Chocolate

Quality Hot Chocolate

7 février 2026
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Réponse de Firetree Chocolate

Thank you for your review. We're delighted to hear you enjoyed our hot chocolate. We believe exceptional hot chocolate starts with exceptional cocoa, so it's wonderful to know the quality shone through. We hope every cup was as rich, smooth and satisfying as you expected.
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Firetree chocolates!

Firetree chocolates are the best.
Absolutely the best.

29 janvier 2026
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Réponse de Firetree Chocolate

Thank you for such a wonderful review. We're absolutely delighted to hear you think Firetree chocolates are the best - that's one of the highest compliments we could receive. Knowing our chocolate has earned such enthusiastic praise means a great deal to everyone involved in crafting it.

Thank you for your support, and we hope to continue delighting you with every bar.
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Beautiful product

Prompt delivery. High quality product in beautiful packaging. Each bar has a completely individual flavour. This is now the only chocolate that I buy.

28 janvier 2026
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear you were pleased with the prompt delivery, the beautiful packaging and, most importantly, the chocolate itself. One of the things we're most passionate about is celebrating the unique flavour of each single-estate origin, so it's fantastic to know you enjoyed discovering the individual character of every bar.

Hearing that Firetree is now the only chocolate you buy is incredibly rewarding. Thank you for your continued support.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Repeat customer

Repeat customer. I love this product great taste and really quick delivery. Highly recommend

30 décembre 2025
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Réponse de Firetree Chocolate

Thank you for your wonderful review and for being a repeat customer. It means a great deal to us that you continue to choose Firetree. We're delighted to hear you're enjoying the chocolate, that your orders arrive quickly, and that you'd highly recommend us. Your continued support is one of the greatest compliments we could receive.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

I purchased the Solomon Island 100%…

I purchased the Solomon Island 100% couverture in a 1KG package and crafted a 70% sugar-free chocolate using natural sweeteners. The flavors turned out to be exceptional. Many thanks!

24 janvier 2026
Avis spontané
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Réponse de Firetree Chocolate

Thank you for your fantastic review. We're delighted to hear that you chose our Solomon Islands 100% Couverture to create your own 70% sugar-free chocolate. It sounds like a wonderful project, and we're thrilled that the flavours turned out so well. Exceptional couverture should allow the character of the cocoa to shine through, so it's especially rewarding to hear that it delivered exactly what you were hoping for.

Thank you for sharing your experience, and happy chocolate making!

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Great quality chocolate delivered…

Great quality chocolate delivered promptly.

30 décembre 2025
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Réponse de Firetree Chocolate

Thank you for your review. We're delighted to hear you enjoyed the quality of our chocolate and that your order was delivered promptly. We work hard to ensure every order reaches our customers quickly and in perfect condition, so it's wonderful to know we got it right for you.

Thank you for your support, and we hope to welcome you back again soon.
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

beautiful chocolate

Wow, amazing single estate chocolate with such depth of flavour. I have just placed my second order, not cheap but worth the money. No problems with delivery or products, so I haven't needed to contact customer service.

4 décembre 2025
Avis spontané
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Réponse de Firetree Chocolate

Thank you for such a wonderful review. We're delighted to hear you're enjoying the depth of flavour in our single-estate chocolates and that you've already placed your second order. That's one of the greatest compliments we could receive.

We also really appreciate your comments about value. We understand that bean-to-bar chocolate is a premium product, so it's fantastic to hear that you feel the quality makes it worthwhile. It's also lovely to know that your deliveries have been smooth and that everything has arrived just as it should.

Thank you for your continued support - we hope your second order is every bit as enjoyable as the first.
~ Sheena from the Firetree Chocolate team

Noté 4 sur 5 étoiles

The product is well presented and…

The product is well presented and arrived extremely quickly, well packaged. The only reason for 4 stars rather than 5 is that it is a gift for Christmas and therefore not tasted yet.

27 novembre 2025
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Réponse de Firetree Chocolate

Thank you for your review. We're delighted to hear that your order arrived so quickly and that you were pleased with the presentation and packaging. We completely understand your reason for holding back that fifth star - after all, the most important part is still waiting to be enjoyed!

We hope the lucky recipient loves their Christmas gift, and that when they do get to taste it, it exceeds expectations. Thank you for choosing Firetree.
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

By far the best chocolate out there

I've been making my own chocolate for years but far less often since costs shot up. I only eat 100% dark and I had never found one anywhere near as good as my own. I realise that sounds big-headed but it's more that all the brands out there are dreadful. Or so I thought. I tried Firetree on the off-chance. A single square of the Vanuatu later, I have to say it is magnificent. The best chocolate I have ever tasted!

18 novembre 2025
Avis spontané
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Réponse de Firetree Chocolate

Thank you for such an incredible review. As someone who has been making your own chocolate for years, your praise means an enormous amount to us. We're especially honoured to hear that our Vanuatu 100% Cocoa Bar is the first 100% chocolate you've found that rivals your own.

Vanuatu cocoa is renowned for its remarkable smoothness and complexity, and we're delighted that a single square was enough to make such an impression. Hearing you describe it as the best chocolate you've ever tasted is one of the highest compliments we could receive.

Thank you for giving Firetree a chance, and we look forward to sharing many more exceptional chocolate moments with you.
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Did buy the Solomon island 100%…

Did buy the Solomon island 100% couverture 1KG made some 70% chocolate sugar free used natural sweeteners very good flavours excellent thanks

27 octobre 2025
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear that you chose our Solomon Islands 100% Couverture to create your own 70% sugar-free chocolate using natural sweeteners. It sounds like a fantastic project, and we're thrilled that you were so pleased with the flavour. Our couverture is crafted to let the unique character of the cocoa shine through, so it's wonderful to know it worked so well in your recipe.

Thank you for sharing your experience, and happy chocolate making!
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Amazing chocs with a great taste

Amazing chocs with a great taste! Thoroughly enjoyed the chocolates and even sent a couple of boxes as gifts!

27 octobre 2025
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear you thoroughly enjoyed our chocolates and that you chose to share them by sending a couple of boxes as gifts. There's no better compliment than introducing Firetree to friends and family, and we hope the lucky recipients enjoyed them just as much as you did.

Thank you for your support, and we look forward to welcoming you back again soon.
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

It’s a Xmas present

Good communication and arrived when I was told.

27 octobre 2025
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Réponse de Firetree Chocolate

Thank you for your review. We're delighted to hear that you were kept informed throughout your order and that it arrived exactly when expected. We hope the Christmas present is a wonderful surprise and that the lucky recipient enjoys every piece.

~ Sheena from the Firetree Chocolate team

Noté 2 sur 5 étoiles

Oat "milk" chocolate sadly disappointing

Normally I love Firetree chocolates but I thought I'd give the oat milk one a try and oh my, what a disappointment. It's like the cheapest "chocolate coin" chocolate, very sugary with no cocoa oomph at all and a nasty twang of artificial vanilla. Won't be bothering with that again.

28 octobre 2025
Avis spontané
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Réponse de Firetree Chocolate

Thank you for taking the time to share your feedback, especially as a returning Firetree customer. We're very sorry to hear that our Oat M!lk Chocolate wasn't to your taste.

We created this bar to offer a creamy, plant-based alternative while still allowing the cocoa to shine through, but we completely appreciate that flavour is deeply personal. We're particularly sorry to hear that you found it sweeter than expected and that it didn't deliver the cocoa character you've come to expect from our other chocolates.

We truly value your honesty and your continued support of Firetree, and we hope you'll continue to enjoy the rest of our range, which we know you've loved in the past.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

great taste on first bar and looking…

great taste on first bar and looking forward to trying many more

26 septembre 2025
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Réponse de Firetree Chocolate

Thank you for your lovely review. We're delighted to hear you enjoyed your first bar and that it made such a great impression. One of the joys of Firetree is exploring the different flavour profiles from each of our single-estate origins, so we hope you have just as much fun discovering the rest of the collection.

~ Sheena from the Firetree Chocolate team

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