Firetree Chocolate Avis 

520
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

This is such good chocolate. No rubbish, not oily, the beans from the different islands really do have different flavours. It satisfies that chocolate hit in a square or 2. I thought it was expensive... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I needed chocolate made without sugar and was pleasantly surprised by the flavour of the pure Cacao chocolate. It is, however, an acquired taste, and it may take a little while for your taste buds to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I just wanted to say thank you for creating such high-quality, rich dark chocolate. Your products have been a game-changer for me in my journey to reduce sugar - they satisfy my sweet cravings wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Best Dark Chocolate Ever Normally my "luxury" chocolate is from Hu (which tastes amazing) and Waitrose Ugandan 85% (which is also really smooth), but today I came across the 84% volcanic chocoate a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan chocolatier
  2. Magasin de bonbons
  3. Usine de chocolat
  4. Chocolatier
  5. Confiserie
  6. Fournisseur de cadeaux d'entreprise
  7. Buffet de desserts et confiseries
  8. Magasin de produits gourmets

Écrit par l'entreprise

Rich volcanic chocolate from an award-winning British bean-to-bar maker. Crafted using rare cocoa beans from remote volcanic island estates in the South Pacific and Oceania. The long finish, lingering taste, distinct depth and taste complexity of our chocolate is thanks to the uniquely nutrient-rich, porous volcanic soils on which our 'Firetrees' or cocoa trees grow. The cocoa beans are sourced directly from small, single-estate growers whose skill and expertise in harvesting, fermenting and solar-drying the beans ensures the exceptional taste notes of the cocoa begins its journey of development. Arriving in our facility in the heart of Cambridgeshire in the UK, our master Chocolate Maker oversees the ‘whole-bean’ roasting before the real art of conching and tempering can begin. The result is a silky smooth, rich dark chocolate with deeply complex taste notes that develop as it melts on the palate. Discover more at www.firetreechocolate.com


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

520 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,8

Tous les avis

(520)

28 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great chocolate

Great chocolate, thanks. This was an impulse purchase to cheer up my wife after a spell of ill health. Delighted to receive it the next day. I am allowed a piece or two so can confirm it is wonderful.

26 septembre 2025
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear that our chocolate helped bring a little cheer after what sounds like a difficult time. We hope your wife is feeling much better, and we're pleased that your order arrived the very next day.

We're also glad to hear you were allowed a piece or two - we'd say that's only fair! Thank you for your kind words, and we hope you both continue to enjoy every square.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Best Dark Chocolate Ever

Best Dark Chocolate Ever

Normally my "luxury" chocolate is from Hu (which tastes amazing) and Waitrose Ugandan 85% (which is also really smooth), but today I came across the 84% volcanic chocoate and I have to say it was the nicest chocolate I've ever tasted. Me and my son used to sample the ultra-expensive luxury brands, but this is better than any of them (though not cheap...)

27 septembre 2025
Avis spontané
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Réponse de Firetree Chocolate

Thank you for such an incredible review. We're absolutely delighted to hear that our Madagascar 84% Cocoa Bar has become the nicest chocolate you've ever tasted. That's truly high praise, especially from someone who has explored so many premium chocolate brands.

One of the things we're most passionate about is allowing the unique character of each single-estate origin to shine through, so it's wonderful to hear that the depth and complexity of the Madagascan cocoa stood out for you. We also appreciate your comments on value - we know our chocolate is a premium purchase, so it means a great deal that you feel the flavour justifies it.

Thank you for sharing your experience, and we hope you and your son enjoy discovering even more of our island origins. It's a passport to paradise through your tastebuds!
~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Wonderful flavours and sourced direct from the growers

The chocolate has wonderful taste and is a very reasonable price. You can really taste the different flavours and it's good that the company supports single-estate growers. I like that the chocolate can fit through the letterbox too.

28 août 2025
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear you're enjoying the distinct flavours of our chocolates and that you appreciate the unique character each single-estate origin brings. That's exactly what we set out to showcase - letting exceptional cocoa reveal its own natural flavour.

We're also pleased to hear you value our commitment to working closely with our farmers and supporting single-estate cocoa production. It's lovely to know the letterbox-friendly packaging was an added bonus too, making it easy for your chocolate to arrive safely and conveniently.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Great Service!

Delivered on time and packed carefully and the products are top quality!

28 août 2025
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear that your order arrived on time, was carefully packaged, and that you were pleased with the quality of our products. We take great care with every order to ensure it reaches our customers in perfect condition, so it's fantastic to know we delivered on all fronts.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Excellent 👍

28 août 2025
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Réponse de Firetree Chocolate

Thank you for your 5-star review! We're delighted to hear you had an excellent experience. Your support means a great deal to us, and we hope you continue to enjoy our chocolate for many more occasions to come.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Excellent chocolate, quick delivery

Beautiful high quality chocolate,

28 août 2025
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Réponse de Firetree Chocolate

Thank you for your lovely review. We're delighted to hear you enjoyed the quality of our chocolate and that your order arrived quickly. We believe exceptional chocolate starts with exceptional cocoa, so it's wonderful to know that came through in your experience.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Brilliant taste

28 juillet 2025
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Réponse de Firetree Chocolate

Thank you for your review. We're delighted to hear you enjoyed the taste of our chocolate. We believe exceptional single-estate cocoa speaks for itself, so it's wonderful to know it made such a great impression.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Best Chocolate I’ve tasted

This is the dark chocolate I’ve been searching for. I won’t go anywhere else. So much depth of flavour in every piece. Coffee chocolate is my favourite and this is the best I’ve ever tasted.

28 juillet 2025
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Réponse de Firetree Chocolate

Thank you for such a wonderful review. We're absolutely delighted to hear you've found the dark chocolate you've been searching for. Knowing that you won't go anywhere else is one of the highest compliments we could receive.

It's especially lovely to hear how much you enjoy the depth of flavour in every piece, and we're thrilled that our Papua New Guinea Espresso Bar has become your favourite. Combining exceptional single-estate cocoa with carefully selected coffee creates a truly distinctive flavour experience, so it's fantastic to know it stands out as the best you've ever tasted.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

This is a review for fire tree Chocolat…

This is a review for fire tree Chocolat as a high-end Chocolat brand I feel fire tree Chocolat has incredible flavour creaminess and Providence. I ordered 100% hot chocolate which was extremely luscious and even though it was quite bitter when I added the milk it took away that bitterness just an incredible Nice flavour as far as the chocolate bars go I ordered milk extremely smooth and very Moorish I would strongly advise anyone that has never tried fire tree to try it. I don’t think you will be disappointed due to the volcanic islands that the chocolate beans come from or should I say the cacao beans? This adds to the flavour because of the volcanic soil that the beans are growing in? Also the company does not add any artificial flavours colours or preservatives love the packaging too as a totally blind person flavour taste and texture are extremely important to me. Fire tree has nailed this 100% as far as solid bars of Chocolat go I don’t think there’s any company at least as far as I’m concerned that is as good as fire tree.

26 juin 2025
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Réponse de Firetree Chocolate

Thank you for such an incredible review. We're truly honoured by your thoughtful comments and delighted that you've enjoyed so many aspects of the Firetree experience.

It's wonderful to hear how much you appreciated the flavour, creaminess and provenance of our chocolate, and that our 100% Hot Cocoa became beautifully smooth and luscious when prepared with milk. We also love that you enjoyed our milk chocolate bars and recognised how the rich volcanic soils of our island origins contribute to the unique flavour of the cocoa - no matter the percentage!

Your comments about our simple recipes, free from artificial flavours, colours and preservatives, mean a great deal to us. Most of all, we're touched by your perspective as a blind customer. Knowing that the flavour, texture and overall experience have made such a lasting impression is one of the greatest compliments we could receive.

Thank you for your wholehearted recommendation and for taking the time to share such a thoughtful review. It really does mean the world to everyone at Firetree.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

quick delivery

quick delivery, great products

26 juin 2025
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Réponse de Firetree Chocolate

Thank you for your review. We're delighted to hear that your order arrived quickly and that you were pleased with our products. We work hard to provide exceptional chocolate alongside a smooth and reliable service, so it's wonderful to know we got it right for you.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles
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Réponse de Firetree Chocolate

Thank you for your review. There's no better compliment than hearing that you simply really like our chocolate! We're delighted that Firetree has become a favourite, and we truly appreciate you taking the time to share your feedback.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Great Chocolate... delivered promptly!

Thanks Firetree,

I have tried all of your chocolate bars above 70% and they are all unique and wonderful! I am a big fan of the 100% bars too.
Ordering online is easy and delivery is very quick.

You are doing a great job and I hope you have the success you deserve.

26 juin 2025
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Réponse de Firetree Chocolate

Thank you for such a wonderful review. We're absolutely delighted to hear that you've explored all of our chocolate bars above 70% cocoa and that you've found each one to be unique and full of character. It's especially lovely to hear you're a fan of our 100% bars too.

We're also pleased that you've found ordering online easy and delivery quick. Your kind words and encouragement mean a great deal to everyone at Firetree. Thank you for your support - we truly appreciate it and hope you continue to enjoy discovering the flavours of our volcanic island origins.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Easy ordering & delicious chocolate

The order came a little quicker than I expected - and the 100% cocoa Solomon Islands is totally delicious!

26 juin 2025
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Réponse de Firetree Chocolate

Thank you for your lovely review. We're delighted to hear that ordering was easy and that your chocolate arrived even sooner than expected - we aim to get you your next chocolate hit in as little time as possible!

It's especially wonderful to know you're enjoying our Solomon Islands 100% Cocoa Bar. Crafted to showcase the pure character of exceptional single-estate cocoa, it's fantastic to hear you found it totally delicious.

~ Sheena from the Firetree Chocolate team

Noté 5 sur 5 étoiles

Excellent

Excellent. Often disappointed by dark chocolate but not this time. Lovely fruity flavours & rich chocolate.

14 avril 2025
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Réponse de Firetree Chocolate

Thank you for your wonderful review. We're delighted to hear that our chocolate changed your expectations of dark chocolate. It's especially lovely to know you enjoyed the rich chocolate alongside the natural fruity flavour notes - that's exactly what we aim to reveal through our single-estate cocoa.

We're so pleased Firetree was able to provide a dark chocolate experience you truly enjoyed.

~ Sheena from the Firetree Chocolate team

Noté 4 sur 5 étoiles

Easy to order

Easy to order, decent price, quick delivery, tastes good.
Only quibble is cant really taste the dates or fruits

15 avril 2025
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Réponse de Firetree Chocolate

Thank you for your review and feedback and we're glad you received your chocolate in an efficient and quick manner!

As for your feedback on the dates and fruits, we find that due to them being taste notes and not actual ingredients, like wine and whisky the more you enjoy of our chocolate the more your taste buds will start to experience the inherent flavour notes. And we hope that as a chocolate lover, this news is good news!

Noté 5 sur 5 étoiles

The delivery was very quick

The delivery was very quick, I was nervous that the box would arrive with firetree on the box, as my it was an Easter present for my keto obsessed partner and he claims this is the best chocolate ever, thankfully it arrived quickly and anonymously! I bought him the letter box gift and he was sooo pleased! 😀

11 avril 2025
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Réponse de Firetree Chocolate

We're thrilled to hear this - what a great gift for a no-sugar individual.

We have worked on our sustainable packaging to also ensure that our recipients will only know it's some of the best chocolate they will ever experience once the parcel is opened, or else it would never get to them!

Thank you for choosing Firetree as a gift, there is no higher praise of our chocolate.

Noté 5 sur 5 étoiles

Great range of chocolates

Great range of chocolates; perfect for sampling what's available!! Yummy too 😊

10 avril 2025
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Réponse de Firetree Chocolate

We're glad to hear you think our chocolate is perfect for sampling as that was absolutely our aim with the Tasting packs and Cocoa Exploration Collections. To explore the delicious world of fine chocolate, one bar at a time.

Noté 3 sur 5 étoiles

I’m a fan of firetree, but disappointed with this delivery

I’m a huge fan of firetree. Their flavours really do take chocolate to the next level.

But the anthology I ordered as an Easter treat arrived in a very tatty state. The cardboard on the presentation case had worn away quite badly, probably due to rubbing against other boxes. I’ve rescued the situation with sellotape, but expect better.

16 avril 2025
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Réponse de Firetree Chocolate

Firstly, thank you for your feedback on this product. We strive to ensure that all our products reach you in excellent condition and are sorry to hear this wasn't the case for you.

We will now undertake strict transit trials on our new library sets to make sure this does not happen in the future.

We have also emailed you with more detail on your order and an outcome. Once again, thank you for your feedback, as a small company, we rely on it to continue to improve our products and customer service.

Noté 5 sur 5 étoiles

Delicious hot cocoa

The hot cocoa is absolutely delicious. It's creamy and smooth, creating a perfect mix with my espresso. I will definitely buy it again

19 avril 2025
Avis spontané
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Réponse de Firetree Chocolate

Now that's a great idea and what a plant-polyphenol-powerhouse of cocoa and coffee to start the day! Thank you for choosing Firetree's 100% cocoa drink - it's just the best, isn't it?

Noté 5 sur 5 étoiles

Easter Gifts

The website was very well planned and easy to navigate. The chocolate was of a very high standard and delivery was extremely quick.

Will definitely buy from there again xxxxx

15 avril 2025
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Réponse de Firetree Chocolate

Thank you for your smashing feedback and it's good to hear that our website ensured that your next chocolate moment was easy to order, delivery was efficient chocolate was of a very high standard and just as crucially, you will be back for more. We couldn't ask for more!

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