This is such good chocolate. No rubbish, not oily, the beans from the different islands really do have different flavours. It satisfies that chocolate hit in a square or 2. I thought it was expensive... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I needed chocolate made without sugar and was pleasantly surprised by the flavour of the pure Cacao chocolate. It is, however, an acquired taste, and it may take a little while for your taste buds to... Voir plus
L'entreprise a répondu
I just wanted to say thank you for creating such high-quality, rich dark chocolate. Your products have been a game-changer for me in my journey to reduce sugar - they satisfy my sweet cravings wit... Voir plus
L'entreprise a répondu
Best Dark Chocolate Ever Normally my "luxury" chocolate is from Hu (which tastes amazing) and Waitrose Ugandan 85% (which is also really smooth), but today I came across the 84% volcanic chocoate a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Artisan chocolatier
- Magasin de bonbons
- Usine de chocolat
- Chocolatier
- Confiserie
- Fournisseur de cadeaux d'entreprise
- Buffet de desserts et confiseries
- Magasin de produits gourmets
Écrit par l'entreprise
Rich volcanic chocolate from an award-winning British bean-to-bar maker. Crafted using rare cocoa beans from remote volcanic island estates in the South Pacific and Oceania. The long finish, lingering taste, distinct depth and taste complexity of our chocolate is thanks to the uniquely nutrient-rich, porous volcanic soils on which our 'Firetrees' or cocoa trees grow. The cocoa beans are sourced directly from small, single-estate growers whose skill and expertise in harvesting, fermenting and solar-drying the beans ensures the exceptional taste notes of the cocoa begins its journey of development. Arriving in our facility in the heart of Cambridgeshire in the UK, our master Chocolate Maker oversees the ‘whole-bean’ roasting before the real art of conching and tempering can begin. The result is a silky smooth, rich dark chocolate with deeply complex taste notes that develop as it melts on the palate. Discover more at www.firetreechocolate.com
Coordonnées de contact
3 Holkham Road , PE2 6TE, Peterborough, Royaume-Uni
- 01733 602421
- info@firetreechocolate.com
- www.firetreechocolate.com
4,8
Excellent
520 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy with product and service
I haven't received my first order and after calling Firetree, they replaced it the same day.
The chocolates are delicious 😋
7 février 2025
Réponse de Firetree Chocolate
Thank you for your feedback of your experience of Firetree. We are sorry to hear you didn't receive your initial order but are glad to hear this was rectified and you got to experience our chocolate on the same day.
What's more, there is no better news to hear that once you received your chocolate that it was delicious - we couldn't ask for more!
Order received quickly
Order received quickly. A gift for a friend, a bit of a chocolate connoisseur, who was very pleased!!
12 février 2025
Réponse de Firetree Chocolate
We're so pleased that they were pleased! That is high praise from the chocolate connoisseur and we also thank you for choosing Firetree. It means a lot to a small UK chocolate maker like ourselves.
Quality chocolate and good service.
Quality chocolate and good service.
Only complaint is second time the parcel arrived with broken bars.
However- your chocolate is excellent inimitable taste
3 février 2025
Réponse de Firetree Chocolate
Thank you for taking the time to leave us a review and we know that our customer service team was in touch with you at the time to discuss the issue. We are so glad the taste was inimitable and what high praise - our chocolate makers are thrilled to hear this!
Exceptionally smooth
Exceptionally smooth, rich taste, excellent flavour. really enjoyable
10 février 2025
Réponse de Firetree Chocolate
We pride ourselves on our rich, smooth chocolate, so we are glad you really enjoy it, too! Thank you for taking the time to leave us a 5* review and we will endeavour to keep up the high standards.
The best ever
Bought the chocolate for my sister. She said it was the best she'd ever had!!
10 février 2025
Réponse de Firetree Chocolate
Well, we couldn't ask for a better review from a gift recipient! And as the gift giver, we'd like to thank you to you for choosing our small chocolate company.
A gift for son who prefers 100% dark…
A gift for son who prefers 100% dark chocolate. No sugar.
I had not heard of this one so gave it a try as high in polyphenols needed for boosting immune system.
It arrived in good time. Easy website to use.
Cannot comment on packaging as did not see it.
Son likes it .Can only eat one square at a time ( which is good) .I can eat a whole bar of 80% but prefer milk chocolate( not good for you). Sadly we
are a chocoholic family.
27 janvier 2025
Réponse de Firetree Chocolate
There is nothing sad about your chocoholic family - you are in great company! Thank you for choosing our chocolate and supporting a small UK chocolate maker.
The good news is that we also make two 80% bars, as well as an award-winning 40% milk chocolate. So there really is something for every mood/family member...
Great products and customer service
Great customer service. Easy to order and packaging really good.
20 janvier 2025
Réponse de Firetree Chocolate
Thank you for leaving a review for Firetree Chocolate and as a small company, feedback is crucial to ensure we keep providing you with great customer service and easy-to-navigate website.
The milk chocolate bars are top notch.
4 février 2025
Réponse de Firetree Chocolate
Thank you for your review and we are thrilled your find our delicious milk chocolate and dark milk chocolate bars top notch - we couldn't agree more!
The chocolate was lovely not too sweet
The chocolate was lovely not too sweet. Good soft flavours
Everyone seemed to enjoy
3 février 2025
Réponse de Firetree Chocolate
We're glad to have pleased a crowd of chocolate lovers and what a lovely description by noting the 'good soft flavours'. It never fails to amaze us that there are no added flavourings, so all those taste notes you experience are inherent and completely natural.
Great Quality
I have a subscription for the 100% dark chocolate and it’s absolutely amazing! Can’t get enough of it!
3 février 2025
Réponse de Firetree Chocolate
When 100% cocoa tastes this good, it is a smashing idea to make sure you always have a steady supply of it! Thank you for your kind words and they have made the Firetree team very happy.
Lovely chocolate
This was my first order and there was a slight error in the delivery, but it was rectified as soon as I contacted Firetree. The chocolate itself is lovely.
27 janvier 2025
Réponse de Firetree Chocolate
Thank you for your feedback and getting in touch with us. We pride ourselves on our customer service, and we're glad you received the lovely chocolate you ordered. We hope to see you again in the near future and thank you for supporting a small business.
Quick delivery and excellent quality of…
Quick delivery and excellent quality of the tasting pack. Lovely packaging as well :-)
27 janvier 2025
Réponse de Firetree Chocolate
We couldn't have asked for a better review as we have hit the pyramid of excellent, there. For delivery, excellent taste and packaging. We think these make for the perfect gift for chocolate lovers in your life for those very reasons!
So so good
Incredibly fast shipping and hot chocolate is delicious. I will be back soon for more!
27 janvier 2025
Réponse de Firetree Chocolate
Thank you for making our day with your 'delicious' review of our hot chocolate and we shall look forward to seeing you again soon!
Réponse de Firetree Chocolate
Thank you for taking the time to leave a review and we're so happy that you find Firetree to be the perfect chocolate. We have to agree! And that you are getting your deliveries quickly is all we could hope for, as we never want you to be too far away from your next Firetree moment...
Amazing chocolate, and a great response (read review)
The chocolate was enjoyable however I reached out to ask a question about the level of heavy metals as it is from "volcanic islands". They were reluctant to provide any evidence of the "safe" levels they claimed and the manner in which they responded was somewhat defensive. Update: The response below was perfect in addressing the issue I had as well as following through with the amendments in the FAQ to clarify, and put the customer at ease, about heavy metal testing. Thank you and I continue to buy and enjoy your chocolate - which is the purest and most authentic I have found in the UK.
13 janvier 2025
Réponse de Firetree Chocolate
We are glad to hear that you enjoyed our chocolate and we’re sorry to hear that you felt your question to us wasn’t handled well – this certainly wasn’t our intention.
For full transparency, we check every consignment of our cocoa beans, and to date our results have been consistently below the safe limits defined in UK/EU law for lead, cadmium and arsenic levels. Whilst we don’t publish this line-by-line data, we do share the information with legal bodies and retailers when required and are happy to do so.
We will be rewording the FAQs section on our website to highlight our rigorous testing, so we thank you for sharing your experience and perspective as it was useful to examine and address how we communicate this to customers.
The cocoa exploration collection is…
The cocoa exploration collection is amazing and such a treat to be able to taste different levels of chocolate! Affordable too!! £40 for 11 bars
14 janvier 2025
Réponse de Firetree Chocolate
Thank you for taking the time to leave a review for our Cocoa Exploration Collection. We are so glad you find this an amazing set of bars.
We agree that getting to discover these exquisite single-estate cocoa beans in various percentages is such a treat and a great way to dive into the world of fine chocolate.
Thank you for supporting Firetree Chocolate and the cocoa farmers from whom we buy.
Great chocolate and superfast delivery
23 janvier 2025
Réponse de Firetree Chocolate
We are glad to hear we are providing you with great chocolate and super fast customer service and delivery. We wouldn't want you to be too far away from your next Firetree moment, after all!
Absolutely stunning product
Absolutely stunning, unique product and top class customer service too.
I had a delivery issue that was the fault of royal mail, it was rectified instantly by Firetree. Very happy new customer!
20 janvier 2025
Réponse de Firetree Chocolate
Thank you for leaving such a wonderful review for the Firetree Team. As a small business, it means a lot to see that we are meeting and surpassing expectations on the crucial factors of customer service, unique products and the taste of our chocolate. We are glad to hear that you have received your chocolate and can go about enjoying it!
Réponse de Firetree Chocolate
Thank you for leaving a review for Firetree Chocolate and we are happy to hear that you found the ordering process easy and delivery quick. We want nothing more than for our customers to receive their volcanic chocolate order in the quickest time possible.
Lovely 40% cocoa milk chocolate
Easy ordering, with clear descriptions of each chocolate. The Solomon Islands Guadalcanal 40% cocoa milk chocolate is delightful - just as described, and feels like such a treat! Will be buying this again!
17 janvier 2025
Réponse de Firetree Chocolate
We are so thrilled you find our Solomon Islands Guadalcanal 40% cocoa milk chocolate a delight. It is such a special addition to our collection and great for milk chocolate fans. We look forward to hand-packing and sending out future orders to you as we all need to have treats as delicious as this.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.