Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Voir plus
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Lisez les avis des autres
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not... Voir plus
I had an excellent experience with First2Protect. The person I spoke to on the phone was absolutely amazing. Unfortunately, I can’t remember their name, but they were incredibly friendly, patient, and... Voir plus
L'entreprise a répondu
I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Was phoned by James Wellum
Was phoned by James Wellum, a very nice chap and patient chap. He had a good phone manner and gave some helpful pointers when going through the best cover for myself.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear James provided such patient, friendly, and helpful support, along with clear guidance on the best cover for you. We’ll be sure to pass on your kind comments.
Advised this company from my mortgage…
Advised this company from my mortgage advisor. Provided a quote of £360 per year (£370 if paid monthly). The company rang me and pressured me on the phone to accept the policy and did not end the phone until I signed up for it. Fortunately, the policy did not go live when I wished to cancel. I contacted through the live chat who informed me to ring. I was put through to Wesley who pretended like he could not hear me on the phone when I stated I wished to cancel my policy. I know this wasn’t my signal as I was originally put through to a woman who forwarded me to this Wesley. I was then forwarded to another person who was very patronising on the phone telling me that the policy was not that expensive and that other companies have hidden fees, deposit ect. Luckily managed to cancel this eventually. Got home insurance for half the price with same coverage, no hidden fees or deposit.
26 juin 2026
Avis spontané
Réponse de First2Protect
We’re sorry to hear that you felt pressured during your interaction with us, and we appreciate you taking the time to share your feedback.
We’ve carefully reviewed the call transcript. It shows the advisor explained how the policy could be placed on hold without any payment being taken, allowing you to secure the quoted price for 90 days while waiting for your exchange date. When asked, you confirmed you were happy to proceed at that stage.
We’ve also reviewed the calls relating to your cancellation. These confirm there were instances where the line quality was unclear, and steps were taken to re-establish contact and ensure your request was handled. During the cancellation call, the advisor also provided general guidance on what to look out for when comparing policies, to support you in making an informed choice when shopping around.
Based on our review, we did not identify any evidence of undue pressure within the calls. However, we fully recognise that how a conversation feels is just as important as what was said, and we’re sorry if the experience left you feeling uncomfortable.
We’re also sorry that the cancellation process did not feel as straightforward as it should have been.
Your feedback has been shared with the team to ensure we continue improving both our communication and overall customer experience.
Jamie was very helpful
Jamie was very helpful, thoughtful and efficient. He made the process easy and stress free.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was helpful, thoughtful, and efficient, making the process easy and stress-free for you. We’ll be sure to pass on your kind comments.
The agent ( James ) was very…
The agent ( James ) was very knowledgeable and helpful, he did exactly what he said he would do with sending information and calling back.
They gave a competitive price and I would definitely recommend.
25 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear James was knowledgeable, helpful, and followed through exactly as promised. It’s great to know you received a competitive price—your recommendation is much appreciated.
Professional courteous service
Theo was very helpful and helped get me the right building and house insurance at a competitive rate. He was polite and professional throughout the process.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Theo was able to help you find the right cover at a competitive rate, while providing polite and professional support throughout. We’ll be sure to pass on your kind comments.
Fantastic service
They were given my number by my mortgage advisor as I was finding it difficult to get insurance for my new build and it was sorted within 30 minutes.
Great customer service and went out of his way to help.
25 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear everything was sorted so quickly and that our team could step in and support you with your new build insurance. It’s great to know you received such helpful service—we really appreciate your kind comments.
Agents are helpful and professional
23 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re pleased to hear you found our agents helpful and professional—we really appreciate your kind comments.
My partner and I have just bought our…
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great detail. What is usually a very monotonous process was made much easier by Thomas's friendly approach. Excellent customer service!
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Thomas provided such professional, courteous, and detailed support, making the process much easier for you. It’s great to know his friendly approach made a real difference—especially as first-time buyers. We’ll be sure to pass on your kind comments!
No fuss & very professional
Had the pleasure of speaking with Curtis Gillard, who rang me following a request earlier the same day.
CG was able to answer all my questions & deal with my concerns.
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was quick to respond and able to answer all your questions and address your concerns. We’ll be sure to pass on your kind comments.
Quick and helpful Thank you
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service quick and helpful—we really appreciate your kind comments.
First class experience
James was very thorough explaining every aspect of my new policy that was required for my move.
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear James was so thorough in explaining your new policy and supporting you with your move. We’ll be sure to pass on your kind comments.
Excellent Service from Oscar who is…
Excellent Service from Oscar who is personable and Helpful.
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar provided such personable and helpful service. We’ll be sure to pass on your kind comments.
Fantastic experience with phone customer service
Becky was very helpful and communicated very clearly
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was helpful and communicated everything clearly. We’ll be sure to pass on your kind comments.
Great help from Nathan
Spoke to Nathan on the phone and he made the process much easier to understand, and helped us get it all sorted. One less thing to stress about when moving. Thanks Nathan
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan made the process easier and helped get everything sorted—especially during what can be a stressful move. We’ll be sure to pass on your thanks!
Great service very helpful and friendly…
Great service very helpful and friendly would recommend.
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service and found our team helpful and friendly. We really appreciate your recommendation.
Excellent response
Excellent response , proactive in understanding the situation
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you received an excellent and proactive service, with a real understanding of your situation. We really appreciate your kind comments.
Really pleasant experience and Jamie…
Really pleasant experience and Jamie was all too helpful with walking me through the process especially with it being my first time buying a house and dealing with all the fun stuff that comes with it!
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your kind feedback!
We’re delighted to hear you had such a pleasant experience and that Jamie was so helpful in guiding you through the process, especially as a first-time buyer. We’ll be sure to pass on your kind comments.
Great
Tom L was super clear, friendly and knowledgeable. As a first time buyer, navigating this process can be tricky so it always helps having reliable and honest support.
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Tom was clear, friendly, and knowledgeable. It’s great to know he was able to support you through the process as a first-time buyer—we’ll be sure to pass on your kind comments.
Réponse de First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received very helpful and excellent customer service. We really appreciate your comments.
Rent protection policy.
I spoke to Evelyn this morning about a new rent protection policy for my flat and she was most helpful,
friendly, and a pleasure to do business with.
23 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn was so helpful and friendly while assisting with your new policy. It’s great to know she made the process a pleasure—we’ll be sure to pass on your kind comments.
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