Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Voir plus
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Lisez les avis des autres
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not... Voir plus
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I had an excellent experience with First2Protect. The person I spoke to on the phone was absolutely amazing. Unfortunately, I can’t remember their name, but they were incredibly friendly, patient, and... Voir plus
L'entreprise a répondu
I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service quick, easy, and informative. We really appreciate your kind comments.
Réponse de First2Protect
Thank you for your feedback!
We’re glad to hear your renewal was straightforward and easy—just what we aim for. We appreciate your comments!
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear everything was spot on—we really appreciate your kind comments.
Both Oscar and Jamie were most helpful…
Both Oscar and Jamie were most helpful in finding me a suitable home insurance policy, taking trouble to discuss in detail the various options.
24 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar and Jamie were so helpful and took the time to discuss the options in detail to find the right policy for you. We’ll be sure to pass on your kind comments.
Great Service
24 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Had a very good customer service…
Had a very good customer service experience with Curtis
24 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Curtis provided you with a very positive customer service experience. Your kind feedback is much appreciated and will be shared with him.
Tom was clear and precise
Tom was clear and precise about the benefits, limits and cost of the insurance. He got back to me when he said he would. His voice was clear and understandable. All in all an easy experience for me.
The on hold music was dreadful.
23 juin 2026
Réponse de First2Protect
Thank you for your review. We’re pleased to hear that Tom provided clear and reliable information, and that he followed through as expected to make the process easy for you.
We’re sorry to hear the on-hold music didn’t meet expectations—your feedback has been noted and will be shared as we look to improve all aspects of our service.
This was my first time having to buy…
This was my first time having to buy home insurance and the situation was very baffling for me. After numerous online quotes with the most unnecessary and ridiculous questions (in my opinion) I stumbled across this site. I had the pleasure of speaking to Evelyn who was very lovely, she went through everything and I was totally surprised she didn't ask half the silly questions other sites were asking. She was very helpful, patient and kind to someone whose brain was completely fuddled at this point. I'm glad it was her who called me , she talked me through everything and I felt a lot more knowledgeable at the end. Thank you
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Evelyn was able to make your first experience of arranging home insurance feel much clearer and less overwhelming. It’s great to know she was patient, helpful, and took the time to explain everything in a straightforward way, helping you feel more confident and informed. Your kind feedback is very much appreciated and will be shared with her.
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and personal, and that your needs were fully met. Your comments are very much appreciated.
Very helpful staff member
Very helpful staff member
Solution focused and explained matters well
23 juin 2026
Réponse de First2Protect
Thank you for your review. We’re pleased to hear Rebecca was helpful, solution‑focused, and explained everything clearly. Your feedback is very much appreciated.
Excellent service from Dennis
Dennis was very professional, efficient and explained the details of the policy very clearly. When I didn't understand a few things, he patiently repeated details and did not rush me. He got me a great deal for insurance and gave me several options to choose from, depending on my level of nned so that I could compare policies. Thank you Dennis!
24 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Dennis provided professional and efficient service, taking the time to clearly explain your policy and patiently go over anything you were unsure of. It’s great to know he offered a range of options to suit your needs and helped you secure a good deal. Your kind feedback is very much appreciated and will be shared with him.
Renewing landlord insurance
The gentleman dealing with my call dealt patiently and concisely explaining what i had to do at each stage of the renewal. Unfortunately i cannot recall his name but he was a pleasure to do business with.
24 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re pleased to hear the advisor handled your renewal patiently and clearly, guiding you through each stage. It’s great to know you had such a positive experience—your feedback is very much appreciated.
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful. Your comments are very much appreciated.
Fab service
23 juin 2026
Réponse de First2Protect
Thank you for your feedback. We’re delighted to hear you received fabulous service—your kind comments are very much appreciated.
I called to clarify issues around my insurance policy account.
I called to clarify issues around a letter I received recently and the staff advisor took his time to check my account and confirmed the account was up to date, advising the letter was no longer necessary putting to bed my concern, his calmness was reassuring which was much appreciated.
22 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback — we’re glad Curt was able to provide reassurance and resolve your concerns with clear and attentive support.
Réponse de First2Protect
Thank you for your feedback — we’re pleased to hear Theodore and the team provided an experienced and straightforward service.
Good chat with James Riley…
I had a lovely chat with James Riley today. He was very helpful and gave me careful guidance about how to proceed with the insurance. He was also extremely patient with my slightly clueless questions and the fact that I had a little one shouting in the background and couldn’t hear him some of the time! It was a really helpful chat and I really appreciated it. I’m looking forward to a follow up in a few months.
23 juin 2026
Avis spontané
Réponse de First2Protect
Great to hear James provided such patient and helpful guidance — we really appreciate you taking the time to share your experience and are glad the support made things easier for you.
Alfie Taylor was friendly and very…
Alfie Taylor was friendly and very helpful for the service I receive today.
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback — we’re pleased to hear Alfie was friendly and helpful in supporting you today.
Great customer service
Great customer service, easy access to any online helplines and professional customer care. Highly recommend
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your kind feedback — we’re delighted you found our service easy to access and professional throughout. Your recommendation means a lot to us.
James was excellent on the phone
James was excellent on the phone, and dealt with the refund efficiently. The downside was the time spent waiting on the phone to be put through
23 juin 2026
Avis spontané
Réponse de First2Protect
Great to hear James provided efficient and helpful support with your refund — we’ll also take on board your feedback about the wait time and continue working to improve this.
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