Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additiona... Voir plus
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Lisez les avis des autres
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Voir plus
L'entreprise a répondu
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not... Voir plus
L'entreprise a répondu
I cannot recommend First2Protect enough! I'm a first time buyer and have been instructed to get a quote for home insurance, my mortgage broker reaches out to First2Protect this morning with my availab... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and personal, and that your needs were fully met. Your comments are very much appreciated.
Very helpful staff member
Very helpful staff member
Solution focused and explained matters well
23 juin 2026
Réponse de First2Protect
Thank you for your review. We’re pleased to hear Rebecca was helpful, solution‑focused, and explained everything clearly. Your feedback is very much appreciated.
Excellent service from Dennis
Dennis was very professional, efficient and explained the details of the policy very clearly. When I didn't understand a few things, he patiently repeated details and did not rush me. He got me a great deal for insurance and gave me several options to choose from, depending on my level of nned so that I could compare policies. Thank you Dennis!
24 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Dennis provided professional and efficient service, taking the time to clearly explain your policy and patiently go over anything you were unsure of. It’s great to know he offered a range of options to suit your needs and helped you secure a good deal. Your kind feedback is very much appreciated and will be shared with him.
Renewing landlord insurance
The gentleman dealing with my call dealt patiently and concisely explaining what i had to do at each stage of the renewal. Unfortunately i cannot recall his name but he was a pleasure to do business with.
24 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re pleased to hear the advisor handled your renewal patiently and clearly, guiding you through each stage. It’s great to know you had such a positive experience—your feedback is very much appreciated.
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful. Your comments are very much appreciated.
Fab service
23 juin 2026
Réponse de First2Protect
Thank you for your feedback. We’re delighted to hear you received fabulous service—your kind comments are very much appreciated.
I called to clarify issues around my insurance policy account.
I called to clarify issues around a letter I received recently and the staff advisor took his time to check my account and confirmed the account was up to date, advising the letter was no longer necessary putting to bed my concern, his calmness was reassuring which was much appreciated.
22 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback — we’re glad Curt was able to provide reassurance and resolve your concerns with clear and attentive support.
Réponse de First2Protect
Thank you for your feedback — we’re pleased to hear Theodore and the team provided an experienced and straightforward service.
Good chat with James Riley…
I had a lovely chat with James Riley today. He was very helpful and gave me careful guidance about how to proceed with the insurance. He was also extremely patient with my slightly clueless questions and the fact that I had a little one shouting in the background and couldn’t hear him some of the time! It was a really helpful chat and I really appreciated it. I’m looking forward to a follow up in a few months.
23 juin 2026
Avis spontané
Réponse de First2Protect
Great to hear James provided such patient and helpful guidance — we really appreciate you taking the time to share your experience and are glad the support made things easier for you.
Alfie Taylor was friendly and very…
Alfie Taylor was friendly and very helpful for the service I receive today.
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback — we’re pleased to hear Alfie was friendly and helpful in supporting you today.
Great customer service
Great customer service, easy access to any online helplines and professional customer care. Highly recommend
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your kind feedback — we’re delighted you found our service easy to access and professional throughout. Your recommendation means a lot to us.
James was excellent on the phone
James was excellent on the phone, and dealt with the refund efficiently. The downside was the time spent waiting on the phone to be put through
23 juin 2026
Avis spontané
Réponse de First2Protect
Great to hear James provided efficient and helpful support with your refund — we’ll also take on board your feedback about the wait time and continue working to improve this.
Nice, friendly and not pushy
Charlie was really nice and friendly, explained the policy and helped me make a more informed decision about taking out a policy - not pushy or feeling forced to take it out just polite and informative
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback — it’s great to hear Charlie provided a clear, friendly and informative service without any pressure. We’re pleased you felt supported in making the right decision for your needs.
He was a great man and had a wonderful…
He was a great man and had a wonderful customer service his name was Jame.
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback — we’re delighted to hear Jamie provided such great customer service and made a positive impression.
Value for money
The service representative Nathan i spoke with was friendly and clear I could understand the outlines of the policy i was offered in 1 go. The policy offered for two with a monthly amount which is value for money and on paper prefect for what I need at present.
22 juin 2026
Réponse de First2Protect
Thank you for your feedback — we’re pleased to hear Nathan was friendly and explained the policy clearly, helping you find an option that suits your needs and offers good value.
Just rang up to renew my policy which I…
Just rang up to renew my policy which I have had for 7 years at least. The price has come down so as a pensioner I am happy. The customer services guy Lewis who I spoke to was quick to answer any queries I had and pleasant to talk to. He was patient. A good skill to have.
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your continued loyalty — we’re pleased to hear Lewis provided clear, patient support and that your renewal offered good value.
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and efficient. Your comments are very much appreciated.
Very polite and professional…
Very polite and professional understanding all my needs definitely recommend thank you.
12 juin 2026
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you found the service polite and professional, and that your needs were understood. Your recommendation is very much appreciated.
Jodie Wool
Jodie Wool was very helpful through the process of choosing the right insurance,providing all the details. I am very satisfied with her assistance.Made the right choice, with the best price.
22 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jodie Wool was so helpful in guiding you through your options and providing clear details throughout the process. It’s great to know you’re satisfied with your choice and that we were able to help you secure the right cover at a competitive price. Your feedback is very much appreciated and will be shared with her.
Very quick and straightforward
Very quick and straightforward. Tom was really helpful with providing me with the best quote possible.
22 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re pleased to hear you found the process quick and straightforward, and that Tom was able to help you secure the best quote possible. Your feedback is very much appreciated and will be shared with him.
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