I always look forward to coming to First Tech because I know I’ll walk away feeing better with Amjad in my corner since I know very little about financing. He’s very helpful and explains all the aspec... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
New member. Process gone smoothly in opening savings/checking account. Looking now to open credit account due to interest rates are lower than my current bank
Hong Vo is very friendly and [provides easy to understand and informed information. Willing to listen and understanding my financial goals and wishes. Communicates well and makes sure we share what... Voir plus
L'entreprise a répondu
Each time I visit this branch, I have been greeted with kindness and support. Everyone from the manager to the associates that have helped me out. Most recent visit Cherry Aung Sann promptly set me up... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Caisse de crédit fédérale
- aussi dans
- Coopérative de crédit
- Institution financière
- Planificateur financier
- Prêteur hypothécaire
- Société de crédit et de prêt automobile
À propos de First Tech - Palo Alto Community
Écrit par l'entreprise
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Coordonnées de contact
3000 El Camino Real, 94306, Palo Alto, CA, Etats-Unis
- +1 855-855-8805
4,9
Excellent
119 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cherry Sann was wonderful
Cherry Sann was wonderful, she helped me with an unexpected problem with my ATM card and check deposit. She was very kind and friendly and helped resolve the issue, fantastic customer service, happy customer!
9 décembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
A Truly Customer-First Loan Process
I approached First Tech’s lending team for my car loan based on my positive experience with them in 2017. They quickly assessed my request and approved the loan with a competitive APR within two days. The required documents and clear disbursement steps were shared the very next day. As a special request, they even sent the loan cheque via overnight courier, allowing me to purchase the car over the weekend. Throughout the one-year payoff period, every email and call was handled promptly, including waiving a penalty caused by a technical issue. I wouldn’t hesitate to choose First Tech again for my next loan.
1 décembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
First Tech Federal Credit Union employees are very kind, understanding, knowledgeable.
Listened to my concerns, was friendly, knowledgeable
and helped with all my questions.
6 novembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Helpful and knowledgeable staff
First Tech always provide a consistent excellent customer experience. I met with Nuria Hernandez who was both helpful and knowledgeable to answer all the question I had while at the branch today.
23 octobre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Yvette was very helpful setting up our…
Yvette was very helpful setting up our trust accounts. Took the time to make sure we left the branch with everything in shape, she has helped us since we first arrived in the US and we love that she is still there!
17 octobre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Nuria Hernandez .
Nuria Hernandez .
Very great customer service and very helpful and friendly to.
Thanks
16 octobre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Hong Vu was very responsive to take…
Hong Vu was very responsive to take care of my email request. He provided me with what I needed do to complete the request and he was very detailed in his explanation.
Great customer service, Hong!
8 octobre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Amjad is awesome
Amjad is awesome, very helpful appreciate his kindness and guidance
19 septembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Amjad is a very professional and…
Amjad is a very professional and courteous and very good customer service
18 septembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
At the Palo Alto branch Amjad
At the Palo Alto branch Amjad, Yvette, Bahar, Haida, and Niels are very experience and very easy to deal with. They all go out of their way to make sure you understand everything about what you need..
16 septembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Excellent services Hadia Amin from Palo…
Excellent services Hadia Amin from Palo Alto.
15 septembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
excellent caring service from Cherry…
excellent caring service from Cherry the last 2 visits.
Very warm person and great smile.
Also knowledgeable about
services.
Thanks!
12 septembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Amjad always exceeds my expectations…
Amjad always exceeds my expectations with customer service and guidance.
2 septembre 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Excellent service and knowledge of all…
Excellent service and knowledge of all the reps especially Nuria Hernandez. Thanks for your dedication to your members and the way how you treat me every time I visit the branch.
24 juin 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
First Tech has consistently excellent service
My experience at First Tech Federal Credit Union at the Palo Alto location is always great. Amjad Marri is particularly helpful, as he is the one whom I usually am assisted by. I like to check in every once in a while with Amjad to work on making a deposit, or checking up on credits, and he is always helpful and strongly prepared to assist with any questions and problems in which I may have. Excellent service always.
20 août 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Very Helpful Hong Vo
I'm in my mid 80's and my online skills are not the greatest. Mr. Hong Vo walks me through investment choices I'm interested in - and then moves the funds for me. I find Hong Vo most helpful and willing to do little extras for me.
25 août 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
very supportive staff
very supportive staff - Amjad helped a lot in understanding needs and fulfillment
19 août 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I had a wonderful experience as always…
I had a wonderful experience as always here at First Tech Federal Credit Union. The new, but very experienced Cherry was helping me with my needs. She was very courteous and polite and attentive to my every need. She took her time to listen attentively as I explained my situation. Yvette one of the managers even came out to say hello and make sure I was taken care of. All of the Representatives are extremely courteous and nice and always make me feel welcome. The First Tech Credit Union Team in Palo Alto, Ca are simply Amazing!!!!! Extremely Professional and just a pleasure to do your banking with. So please try them, I guarantee you will Love ❤️ them.
19 août 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Amjad is great! Amjad Marri has been helping me and my…
Amjad Marri has been helping me and my father for years. He is professional, personable and has excellent recommendations. We have trusted him
for years and he has always had our best interests in mind. I look forward to visiting him at the bank, a rare pleasure in this world. He is an exemplary employee.
15 août 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Our experience
Our service representative was very helpful. She was very detailed in all the different accounts and how they work. She was very thorough and friendly. She explained credit cards and accounts In simple and effective way that we could understand and not get us confused. Cherry our agent was very pleasant and friendly to deal with. Very knowledgeable in every area of her profession.
8 août 2025
Avis spontané
Réponse de First Tech - Palo Alto Community
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.