Fishpools is our go to place for furniture and soft furnishings? The range is extraordinary! And for this Waltham Crosser , it cannot be beaten! It is clear to see why this family run business has bee... Voir plus
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Lisez les avis des autres
As usual with Fishpools delivery was excellent. 2 hour window for delivery was sent the day before. Delivery team called to say they were on their way-with ETA-which was accurate, Two very profes... Voir plus
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Visited the store today and met 2 lovely ladies who worked in the store Jenny and Marg. Absolutely exceptional customer service from them both , they were so helpful and spent lots of time with me hel... Voir plus
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Kept me updated with delivery time. Called when arrived. Quick and smooth laid protective covering on floor and door. Very efficient, would highly recommend
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À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Jardin
- Magasin de meubles de bureau
- Magasin de meubles de chambre à coucher
À propos de Fishpools
Écrit par l'entreprise
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Coordonnées de contact
115 High Street, EN8 7AL, Waltham Cross, Royaume-Uni
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4,8
Excellent
8 k avis
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Extremely Disappointing Delivery Experience
I am extremely disappointed with Fishpools and the way my delivery has been handled.
My dining table and chairs were due to be delivered today after I had already been waiting months for the order. Before placing the order, I clearly explained that I live in Flat 2 and that there are stairs to access my property. I provided the relevant delivery information in advance, so this should not have come as a surprise.
Two delivery drivers arrived today and then told me they could not take the furniture upstairs and that the delivery would have to be rescheduled for another day.
This has left me in a very difficult situation. Because I was expecting my new dining set to arrive today, I had already disposed of my old table and chairs. I now have no dining table or chairs at home, and my children do not even have a proper place to sit and eat.
Had I been told from the beginning that Fishpools could not deliver the furniture upstairs, I would never have arranged things this way.
What makes the situation even more frustrating is that, after everything that has happened, I have asked for a refund and this is not being dealt with either.
After waiting months for this furniture, I expected a professional delivery service, especially when all the access details had been provided beforehand. Instead, I have been left without a dining table, without chairs, and completely inconvenienced because of something that should have been organised properly before the delivery date.
Very disappointing customer service and an extremely stressful experience.
20 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your feedback. We’re sorry that your delivery could not be completed as originally planned and appreciate the inconvenience this has caused.
Whilst we may have been aware that your property had stair access, when our delivery team attended it became apparent that the table could not be safely taken upstairs by a two-person crew. The safety of both our customers and our hard working delivery team is extremely important to us, and we will not ask our team to undertake a delivery where they believe there is a risk of injury or damage to your property.
Following the unsuccessful delivery, our team spoke with you several times to find a solution. Your delivery charge was refunded before these reviews were posted, a temporary loan table was offered, and your order has been upgraded to a four-person delivery team, scheduled for 29 August, to enable the delivery to be completed safely for all.
We therefore feel it is important to clarify that the suggestion that your complaint or requests were not being dealt with does not accurately reflect the action already taken by our team.
We are also aware that multiple reviews regarding the same order and circumstances have been posted under different accounts. We are happy to respond to genuine feedback, but would respectfully ask that this matter is represented accurately and fairly.
We remain committed to completing your delivery safely and resolving the matter.
Kind regards,
Fishpools
Excellent from start to finish
Excellent from start to finish
Great company
20 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you so much for your fantastic feedback.
We’re delighted to hear that you had an excellent experience with Fishpools from start to finish. It’s wonderful to know that our team and service made such a positive impression.
Thank you for choosing Fishpools. We really appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Fishpools
The delivery guys were brilliant
The delivery guys were brilliant
Thank you
20 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team provided such a brilliant service. We’ll be sure to pass your kind comments on to the team.
Thank you for choosing Fishpools. We hope you enjoy your new furniture.
Kind regards,
Fishpools
Professional, friendly and reliable.
Great service from sales person to delivery. Professional and friendly.
The store has something for everybody’s pocket and well worth a visit.
20 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you so much for your wonderful feedback and recommendation.
We’re delighted to hear that you received great service throughout your experience, from our sales team right through to delivery. It’s fantastic to know that you found our team professional and friendly and enjoyed the wide choice available in our showroom to suit different budgets.
Thank you for choosing Fishpools and for recommending a visit. We look forward to welcoming you back again in the future.
Kind regards,
Fishpools
Highly Recommend Fishpools And Their Delivery Team
Great direct communication by phone re delivery time.
Delivery prompt and straightforward. Great care taken - even our door was protected prior to bringing in the goods.
Stuart and his colleague were polite, courteous, professional and friendly would highly recommend this company and delivery. team
20 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you so much for your fantastic feedback and recommendation.
We’re delighted to hear that the communication regarding your delivery was clear and that everything arrived promptly and smoothly. It’s particularly pleasing to know that Stuart and his colleague took such great care of your home, even protecting your door before bringing your furniture inside.
We’ll be sure to pass your lovely comments on to Stuart and the team. Thank you for choosing Fishpools and for recommending both our company and delivery service.
Kind regards,
Fishpools
Attention to detail like no other
Attention to detail like no other. Fantastic guys very professional and extremely respectful to my home.
Expectional delivery.
Thank you!
19 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you so much for your fantastic feedback.
We’re delighted to hear that our delivery team’s attention to detail made such a positive impression. It’s wonderful to know they were professional, considerate and treated your home with the utmost respect throughout the delivery.
We’ll be sure to pass your lovely comments on to the team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
Very good service provided by Fishpool
Very good service provided by Fishpool. Luke and his colleague were very professional and cortious.
19 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you received such good service from Fishpools and that Luke and his colleague were professional and courteous throughout your delivery.
We’ll be sure to pass your kind comments on to Luke and the team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
Great Service from Fishpools Delivery Team
We received our delivery today from Fishpools. Stuart and his partner were very professional, respected my property and courteous. They unpacked everything and took all the packaging away. Thank you for the great service.
19 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that Stuart and his colleague provided such a professional and courteous delivery service. It’s fantastic to know they treated your property with care, unpacked everything for you and removed all the packaging afterwards.
We’ll be sure to pass your kind comments on to Stuart and the team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
Arrived on time delivered furniture set…
Arrived on time delivered furniture set it up in position as requested staff very friendly and helpful worked neatly and tidy and cleared away packages as they went along very professional.
19 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your delivery arrived on time and that our team positioned and set up your furniture exactly as requested. It’s fantastic to know they were friendly, helpful and professional, working neatly and removing all the packaging as they went.
We’ll be sure to pass your kind comments on to the delivery team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
Very friendly and personable sales…
Very friendly and personable sales agent . Happy to have met David.
Great customer service from the Company.
A little bit out on delivery ETA but a problem of the logistics company more than David’s.
They required more customers for delivery to Cornwall so there was another weeks wait after the initial 3 weeks
Good after sales with guardsmen follow up too which I took out
2 juillet 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for taking the time to share your feedback.
We’re delighted to hear that David provided such friendly and personable service and that you were pleased with the overall customer care you received from Fishpools. We’ll be sure to pass your kind comments on to him.
We appreciate your patience regarding the additional wait for delivery to Cornwall and understand that any delay can be frustrating. It’s also great to hear that you were pleased with the after-sales follow-up regarding your Guardsman protection plan.
Thank you for choosing Fishpools. We hope you enjoy your new furniture for many years to come.
Kind regards,
Fishpools
The delivery staff kept me updated on…
The delivery staff kept me updated on the delivery time and arrived on time. They were very polite and professional. Very happy with the service.
15 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team kept you well informed, arrived on time and provided such a polite and professional service. It’s great to know that you were very happy with your delivery experience.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
David short was a great salesman
David short was a great salesman, he answered all of my questions sufficiently & was very thorough and polite! Thank you so much for all your help! I love my new sofa!
28 mai 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you so much for your wonderful feedback.
We’re delighted to hear that David Short provided such thorough, knowledgeable and polite service. It’s fantastic to know he answered all your questions and helped make choosing your new sofa such a positive experience.
We’ll be sure to pass your lovely comments on to David. Most importantly, we’re thrilled to hear that you love your new sofa!
Kind regards,
Fishpools
Grey Ratten effect garden table and chairs set
I called into the Waltham Cross Fishpools store . With the idea of purchasing a durable sturdy Ratten effect 4 seater garden table and chairs set . David the sales assistant observed us looking from a distance and came over to help . Not at all pushy. I was happy to proceed and we made the transaction with the knowledge that the set would be delivered to our area rather quickly . This was brilliant and It certainly was . The set was delivered and 2 guys put it together for me in the correct place . It’s a lovely asset to the garden and with the lovely weather this summer , I’m so happy . FIshpools thank you and again thank you David
16 juillet 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such a positive experience at our Waltham Cross showroom. It’s fantastic to know that David gave you the time to browse before offering helpful, pressure-free advice and making the purchase of your new garden furniture so straightforward.
We’re also pleased that your furniture was delivered quickly and that our delivery team assembled and positioned everything exactly where you wanted it. It sounds like your new garden set has arrived at the perfect time to make the most of the summer weather!
We’ll be sure to pass your lovely comments on to David and the delivery team. Thank you for choosing Fishpools, and we hope you enjoy many happy summers with your new garden furniture.
Kind regards,
Fishpools
Good Customer Service
David was most helpful. He gave us plenty of time & space to make our minds up and sorted out the samples we requested. Proper customer service without the ‘salesman’ pressure
22 mai 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that David provided such helpful and attentive service. It’s fantastic to know he gave you plenty of time and space to make your decision, arranged the samples you needed and made the whole experience feel relaxed and pressure-free.
We’ll be sure to pass your kind comments on to David. Thank you for choosing Fishpools, and we hope to welcome you back again in the future.
Kind regards,
Fishpools
Fish pools great customer service from start to finish
Delivery drivers were polite and courteous, they made the final part of our purchase 5 star, ensured our property was safe and cleared all packaging away when finished.
18 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your fantastic feedback.
We’re delighted to hear that our delivery team provided a five-star finish to your experience with Fishpools. It’s wonderful to know they were polite and courteous, took great care to protect your property and removed all the packaging once everything was complete.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
Chairs arrived to fishpools slightly…
Chairs arrived to fishpools slightly damaged, but they alerted us to the issue and had no quibbles about replacing these
18 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your lovely feedback.
We’re pleased to hear that our team identified the damage to your chairs before delivery and kept you informed. While we’re sorry they didn’t arrive with us in perfect condition, it’s great to know that arranging replacements was straightforward and hassle-free.
Thank you for your understanding and for choosing Fishpools. We hope you’ll be delighted with your replacement chairs.
Kind regards,
Fishpools
Great experience in store
Great experience in store. David was really helpful and knowledgeable. Thanks for your help in making my decision on the garden table!
18 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a great experience in store and that David was so helpful and knowledgeable. It’s fantastic to know that his advice helped you feel confident in choosing the right garden table.
We’ll be sure to pass your kind comments on to David. Thank you for choosing Fishpools, and we hope you enjoy your new garden furniture.
Kind regards,
Fishpools
Fish pools garden furniture
From start to finish great experience I bought garden furniture when it was time to deliver they took it round my back for me the also kept me updated when I called
18 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a great experience from start to finish. It’s lovely to know that our team kept you updated when you contacted us and that the delivery team were helpful in taking your new garden furniture around to the back of your property.
Thank you for choosing Fishpools. We hope you enjoy your new garden furniture for many years to come.
Kind regards,
Fishpools
The didn’t deliver good the damage the…
The didn’t deliver good the damage the walls
18 août 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for taking the time to leave your feedback. We’re sorry to hear of your concerns regarding your recent delivery.
Our delivery team have confirmed that the furniture was delivered to the agreed location and that, to their knowledge, no damage was caused to your property during the delivery. At the time, you chose not to sign the property damage declaration because you advised our team that you had previously signed a similar declaration following a delivery from another company, only to discover damage afterwards.
We completely understand why that previous experience may have made you cautious. However, we would like to clarify that it was not an experience involving Fishpools, and our delivery team have reported that they did not cause any damage to your property during this delivery.
Should you have any concerns, our Customer Services team would be happy to review the matter further.
Kind regards,
Fishpools
Excellent service and great quality…
Excellent service and great quality would definitely recommend
23 juin 2026
Avis spontané
Réponse de Fishpools
Hi,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that you were so pleased with both the quality of your purchase and the service you received. It’s fantastic to know that you would happily recommend Fishpools to others.
Thank you for choosing Fishpools. We hope you enjoy your new furniture for many years to come.
Kind regards,
Fishpools
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