Fitter Windows Avis 

Brahim Fitter Windows came to my house he explained. Everything to me. He was professional.polite.easy going.he gave a reasonable price for my window.I’m very happy with the order, I recommend brahim to every customer.thank you. Brahim

Signed a contract with Fitter windows in December 20/20 to change the windows and three doors to aluminium ...so a sizeable contact. The surveyor Paul who surveyed the job before Christmas was very professional and thorough. We were told in April 2021 that the leads that we ordered could not be supplied.
I know this has been an unusual year and many businesses have had problems..
Three fitting dates throughout the spring and summer were cancelled two with 2 days notice the last fitting date only cancelled by e mail on the morning the fitting should have started.
When the second fitting date was cancelled I was assured the windows had been manufactured and were delayed being delivered due covid.
Several months later after many ignored emails and many phone calls I was told that Fitter Windows was in dispute with the manufacturer.
I cancelled the contract as I had lost all confidence in the company.
Fitter windows refunded my deposit promptly.

Brahim is very professional and friendly and knows what he is doing. Thanks for his device and looking for the new door to be fitted.

Brahim provided great customer service. He was very knowledgeable and informative and not pushy at all. Very helpful and accommodating.

Great product, great service, great price. Thanks to the whole Fitter Windows team!

I hate leaving negative reviews, but unfortunately, Fitter Windows do not provide the service that you would expect for the price that they charge. I would not recommend them for the following reasons, however I am trying to be as balanced as possible in my review:

1) Customer Service - Everyone you speak to at Fitter Windows are friendly, and always make out that they're doing their best for you. Unfortunately, they are either significantly under-resourced or they need a serious review of their processes, as something as straight forward as processing a refund for works not received has taken over 3 months (and I am still waiting for my refund...)

2) Installation - the fitters were friendly, respectful, showed up on time... however the installation of the door started over 3 months ago and I am still waiting for it to be fixed... given that their business is to install windows and doors, it should not take this long!

3) Estimates - I was told on the phone how long it would take to have the initial consultations, and surveying of my windows and doors, and had planned the rest of my working day around this. Unfortunately, their estimated 1 hour ended up being 3 hours... (I now REALLY regret signing the contract after that initial meeting... almost as if it was to tire me out to make a sale...)

4) Sales process - during my initial meeting, there were a number of things discussed and verbally sold.. however they didn't quite make it through to the contract. This you could say is my own fault as I should have triple checked what I was signing, and I would agree, but their sales person should really have made their writing more legible! In addition, there were so many follow up calls which made it clear that their own organisation couldn't make out what had actually been sold. In retrospect, I wish I had cancelled at this point.

In conclusion, I am upset with the service I received from this organisation and would never recommend them to anyone. I can't rate them a 1* as I really do like my kitchen windows, and the staff are really friendly on the phone.. but given that the main purpose of the business is to sell and fit windows and doors, and they haven't done this properly, it's hard to rate them higher!

Had a quotation for three windows the prices where very reasonable than anywhere else.The guy who gave me the quotation was very professional will definitely recommend them.

Generally a good experience with the measuring purchasing and fitting. Downside has been that the door has dropped so there is a gap at the top of the door. we called to get them to come look but couldn't come immediately due to covid which was fine. Now lockdown has eased we called again (they didn't contact us first) and we were advised customer service would call us back to schedule some one to come look at it but yet to hear from them.

Ask for Brahim, he was great to deal with, very professional. He showed us everything we asked and had the patience of a saint. He wasn't pushy at all and he was very helpful.

They seem happy to Risk Health and Safety and Fire Regulations. Their installation at our home is a Fire hazard as per their advice and they still are not able to resolve the issue

We are new parents with a 4 month old at home. Fitter installed our windows and entrance door in December. After the installation of the door, we started to see issues with the installation. the door would jam shut and we would need 2 people to pull a few jerks to open it. Last week, my wife had to pull me out of a meeting to open the house door so she could leave to take the baby out. We have been in touch with them for over 1.5 months to have this issue resolved and have not been able to. I shudder to think what would happen in the event of a fire where we are alone at home with an infant and would need to leave in an emergency. PLEASE BE AWARE

An easy process, fitters were excellent 👌

Beautiful product and excellent team even in the snow!

Date altered due to illness was notified not a problem with everything that is going on. Arrived on time started straight away and just got on with it , no mess or marks around the windows. Everything cleared and taken away. I’m left with lovely windows, great job and would recommend.

high praise to this company.
Especially Gerard who arrives early ang get the job superbly. . big thank you to Kevin and the team, they been professional in every aspect from planning to installation.
Even the lady in customer service was very helpful. You got one happy customer here- my bifolds and front doors looks lovely. highly recommended!!!

Excellent service from Martin Dean and the fitting team!

Recently purchased our new front door and porch windows from Fitter Windows and am very happy. Website was easy to use and we liked that they weren’t pushy after giving us a quote. Great service throughout, very helpful and a professional finish. Have already recommended to family!