Great company for ordering medical supplies but only awarding 3 starts for making the piss poor decision to use DHL as a courier! Why oh why did you stop using dpd ? DHL losing parcels all the time wh... Voir plus
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I've been using Fittleworth since 2015 & they haven't let me down once, my order always comes on time & in good condition. The people who I speak to at Fittleworth are extremely knowledgeable if their... Voir plus
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Can't fault the company for the service they provide. It takes a lot of hassle away from myself, and when needing to speak to someone directly they are very professional and polite. The only criticis... Voir plus
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Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... Voir plus
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4,4
Excellent
729 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Fittleworth have always been helpful if…
Fittleworth have always been helpful if I had to call, my order dates are always flashed up with an email reminder. I have been with them for two years and to date I have no complaints.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear you’ve always found our team helpful when contacting us and that the email reminders are useful. It’s great to know you’ve had a positive experience over the past two years, and we really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworthy !
Fittleworth have always provided me with a safe and prompt service, the fact I have been with them for over 8 years is testimony to that. All company's have hiccups from time to time, but 99% of the service runs smoothly, efficiently, and with excellent customer service. The
courier has never been a problem. Many thanks.
Stewart Dixon
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you very much for your thoughtful feedback, Stewart. We’re delighted to hear you’ve consistently received a safe, prompt, and reliable service over the past eight years. We appreciate your understanding that occasional hiccups can occur and are pleased to know that the vast majority of your experience has been smooth and supported by excellent customer service. Thank you for your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
very good.
l`ve only been with fittleworth for a year and l have had no problems and the staff are always very helpful on the phone or when l`ve emailed them.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear that in your first year with Fittleworth you’ve had a positive experience and found our team helpful, both on the phone and by email. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Service very good delivery good staff …
Service very good delivery good staff very helpfall
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’re happy with our service and delivery, and that you found our staff helpful. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent communications.
Excellent communications.
Always answer a call with politeness and kindness and it is special to be answered by a person rather than a 'bot'.
Staff are product knowledgeable and helpful with any questions.
Products which have had manufacturing defects have been replaced quickly and without any fuss.
Deliveries are usually swift and I have found DPD to be quite reliable.
In short I find that Fittleworth offer a most satisfactory service.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your review. We’re delighted to hear you value our clear communication, knowledgeable and helpful team, and the personal service we provide over the phone. It’s great to know issues have been resolved quickly when they’ve arisen and that deliveries are reliable. Your kind words mean a great deal to us, and we truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your feedback – we’re glad everything arrived as expected.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very quick and efficient service …
Very quick and efficient service and delivery from DPD is always good- can't fault them
25 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your great feedback. We’re really pleased to hear you find our service quick and efficient, and that your deliveries with DPD are always reliable. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always kind and helpful. Date of experience? MONTHLY
Always kind and helpful. Reminder emails every time. Delivery in time.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you find our team helpful, appreciate the reminder emails, and receive your deliveries on time.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service once they have been…
Excellent service once they have been chased for the prescription that the GP has sent them, seems the system needs to monitored better to find prescriptions coming in and to action them faster.
Otherwise cannot fault customer service and the delivery process they use.
3 mars 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your honest feedback. We’re sorry to hear about the delay in processing your prescription and appreciate you highlighting this. Your comments will be shared with the relevant team for review. We’re pleased to hear you’re happy with our customer service and delivery overall, and we thank you for taking the time to let us know.
Regards
Joana, Customer Experience Specialist – Fittleworth
Prompt response to phone call.really…
Prompt response to phone call.really kind polite staff in dealing with my order.
27 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you received a prompt response and found our team polite and helpful when dealing with your order.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent professional service every time.
Excellent professional service every time. Don't let you down with your medical supplies. Always helpful, knowledgeable and very professional service. The customer care/ordering people, as well as being all the aforementioned are also UK based and human... What a refreshing change....WELL DONE!!!!
22 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for this wonderful feedback — it truly means a great deal to us. We’re delighted to hear that you consistently receive reliable, professional service and feel confident relying on us for your medical supplies. Thank you again for taking the time to let us know.
Regards
Joana, Customer Experience Specialist – Fittleworth
The staff are always helpful
The staff are always helpful, but the most annoying thing is sometimes when you ring you are waiting for 20mins or more on occasions. The staff are always helpful and my order has nearly always been spot on, if anything is wrong and you have to get in touch agthey will help anyway they can, so thank you. My order is delivered by DPD, which is annoying as they just bang on the door and are gone.
20 mars 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re pleased to hear our team has been helpful and that your orders have been accurate. We’re sorry about the longer waiting times when calling and the issues with DPD deliveries — we really appreciate you raising this and will continue to pass your feedback on.
Regards
Joana, Customer Experience Specialist – Fittleworth
everything works like clockwork the…
everything works like clockwork the staff are polite and helpful the order is processed letting you know at every stage how its going DPD lets you know when they have the order then a day and time is given for delivery sadly the delivery drivers often leave the parcel on a doorstep quoting that its safely in your porch often they dont ring the doorbell or knock.
18 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re pleased to hear everything runs smoothly and that our team keeps you well informed. We’re sorry to hear about the delivery issues with DPD and appreciate you raising this — we will continue to pass this feedback on to them.
Regards
Joana, Customer Experience Specialist – Fittleworth
Good service
This company has always been very efficient & helpful with queries on the phone or with deliveries so far lve not had any issues
17 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’ve found our telephone support and delivery service efficient and helpful, and that everything has gone smoothly so far.
Regards
Joana, Customer Experience Specialist – Fittleworth
Guys...What's going wrong. ?
I've been using Fittlrworth for approx 10yrs or more for regular supplies of Catheters.
I left a review 3yrs ago complementing them on the quality service they provide, but unfortunately that service appears to have gone out of the window for the past Yr or so. I can't figure out where the issues arise from, wether it's Fittleworth, my own medical practice or whichever distribution centre they use. My last repeat prescription was totally cocked up and if it wasn't for one of Fittleworths sales personnel I wouldn't have recieved my order at all I dont think. So a big "Thank you" to Chris for going that extra mile to get me my order just in the nick of time. Communication seems to be a common factor in your problems Guys.
8 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your honest feedback and for being with Fittleworth for so many years. We’re very sorry to hear that your experience hasn’t been as consistent recently, and we understand how frustrating that must be. We’re really pleased that Chris was able to help and get your order to you when it mattered, and we’ll be sure to pass on your thanks. Your comments about communication are important to us and are appreciated.
Regards
Joana, Customer Experience Specialist – Fittleworth
Staff always helpful
Staff always helpful. Communication about delivery always accurate. Very happy with service
13 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely review. We’re really pleased to hear that our staff are always helpful and that communication about your delivery is accurate. It’s great to know you’re very happy with the service — we truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Catheters
Contact made about disposal of catheters after procedure to resolve UTI. Response given about places to do.
28 mars 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your review. We’re pleased to hear that when you contacted us about the disposal of catheters following your procedure, you received clear guidance on the available options. We appreciate you taking the time to share your feedback and thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
The team are extremely helpful and…
The team are extremely helpful and understanding, but the two weeks or more that it takes to get an order delivered is not helpful. I'm having to change myself daily and sometimes more often than that, so it's not always possible to predict my usage. Having a faster service would give me reassurances that I'm not going to run out of products. On more than one occasion I had to purchase through ebay or Amazon to ensure I had the necessary products to keep functioning as normal as possible.
2 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re glad to hear our team have been helpful and understanding, but we’re sorry to hear that delivery times have caused concern — especially when your usage can change and supplies are so essential. We understand how important reassurance and timely deliveries are.
Please do contact us if you’re running low on supplies, and we’ll always do our very best to help and support you as much as we can. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth are consistently reliable
Fittleworth are consistently reliable, efficient and helpful. Their catheters are excellent.
14 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind review. We’re really pleased to hear that you find Fittleworth consistently reliable, efficient and helpful, and that you’re happy with the quality of our catheters. We truly appreciate your feedback and thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
Terrible Service
I have been a customer since 2008. The level of service has deteriorated badly. It causes problems by making simple mistakes about prescriptions and deliveries, and I waste time having to sort it out. Fittleworth also has no concern with safe delivery to the customer. It uses dpd and parcels are left in the open outside the front door. It often makes avoidable mistakes, such as not delivering the correct number of items or delivering them on different dates without informing me. Dpd emailed me yesterday about a delivery which I did not request and knew nothing about, and Fittleworth couldn't explain it to me. Time wasting and very disappointing.
13 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback, and we’re very sorry to hear how disappointing your experience has been, especially after being a customer since 2008. We understand how frustrating it is to deal with repeated issues around prescriptions, deliveries, and unsafe drop‑offs, and this is not the level of service we aim to provide.
We’d really like the opportunity to look into this properly. Please email talktous@fittleworth.com with your full name, date of birth, and a brief summary of what’s happened so we can investigate.
Regards
Joana, Customer Experience Specialist – Fittleworth
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