Great company for ordering medical supplies but only awarding 3 starts for making the piss poor decision to use DHL as a courier! Why oh why did you stop using dpd ? DHL losing parcels all the time wh... Voir plus
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I've been using Fittleworth since 2015 & they haven't let me down once, my order always comes on time & in good condition. The people who I speak to at Fittleworth are extremely knowledgeable if their... Voir plus
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Can't fault the company for the service they provide. It takes a lot of hassle away from myself, and when needing to speak to someone directly they are very professional and polite. The only criticis... Voir plus
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Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... Voir plus
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4,4
Excellent
729 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Poor Packaging?
Yes! As usual, excellent service! Only problem with Fittleworth, one writes a review regarding how the Medical products are delivered? In very poor eco box’s. Nine times out of ten our order’s left at doorstep with torn or opened box! With supplies open to the elements? I’ve lost count how many times we’ve complained, and nothing done about the packaging ! This needs to be looked into! Your attention this time would be much appreciated. Carol&Jim Couzins(Mrs&Mr).
5 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you, Carol & Jim, for your feedback. We’re really pleased to hear you continue to receive excellent service, but we’re very sorry about the ongoing issues with damaged packaging and parcels being left exposed. We understand how frustrating this is, especially as it’s been raised before, and this certainly needs addressing. Your comments will be shared with the relevant teams so this can be properly looked into.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
GP Prescriptions sent to Fittleworth by post!!!!!
I have problems because in my area the GP Surgery has to send prescriptions by post and as we are all aware, the post is erratic to say the least. However when I ring Fittleworth the staff go out of their way to help and fully understand the anxiety that can be caused when prescriptions are delayed in this way. There is always a suggestion about how the problem can be overcome.
6 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We understand how stressful postal delays from GP surgeries can be, and we’re really pleased to hear that our team has been able to support you during those times. It’s important to us that we understand the anxiety this can cause and work with you to find ways to overcome any issues as quickly as possible. Your kind words are very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Fantastic service for 9 years
Fantastic service for 9 years very professional and caring
29 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind feedback! We’re delighted to hear that over the past 9 years you’ve found our service professional and caring. Your continued trust means a great deal to us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Really helpful customer friendly staff
Really helpful customer friendly staff. Product arrives on time, and if needed urgently this company bends over backwards to help. Thoroughly recommended
14 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear how helpful and customer‑friendly you find our team, and that deliveries are always on time. It means a lot to know we can support you quickly when things are urgent. Thank you for the recommendation — it’s truly appreciated..
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Excellent service from a company l…
Excellent service from a company l trust. Easy to order on line but always someone to help if you need it on the phone.
10 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our service trustworthy and that ordering online is easy for you. It’s also great to know our team is always there to help when you need support over the phone. We really appreciate you taking the time to share this.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I've never had a problem with my orders…
I've never had a problem with my orders and DPD haven't failed me.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback! We’re really pleased to hear you’ve never had any issues with your orders and that deliveries with DPD have been consistently reliable. We truly appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Extremely good over many years!
I have had an Ileostomy for over 40 years and being using Fittleworth for a very long time. I have always found them absolutely excellent. I have always ordered my supplies over the phone and have been so pleased with the service they provide. I have never had any problems or difficulties with ordering (unlike the current ordering situation I have to use which makes things very difficult).
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for sharing your experience. We’re truly honoured to have supported you for such a long time and are delighted to hear you’ve consistently found our service excellent. It’s especially pleasing to know that ordering by phone has always worked well for you and given you confidence and peace of mind. We really appreciate your loyalty and kind words.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Very friendly staff and great service…
Very friendly staff and great service the only problem I have is because I privately purchase my equipment I have to wait for the private purchase team to ring me back which is fine and they are extremely helpful but it would be great if you could ring them directly. I have never had any problems with our local DPD delivery personnel who are very helpful
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re really pleased to hear you value our friendly service and reliable deliveries. Unfortunately, our private invoicing team is quite small, which is why call‑backs are sometimes needed. We appreciate your patience and understanding, and we’re glad to hear the team is helpful once they’re in touch.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Fittleworth have proved an excellent…
Fittleworth have proved an excellent partner for me during some dark times. Thank you for your reassuring help and friendly manner. I really appreciate it.
28 février 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind words. We’re truly grateful for your trust and are honoured to have been able to support you during such difficult times. Knowing that our team’s reassurance and friendly approach has made a difference means a great deal to us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Wonderful. I’ve always been extremely impressed by…
I’ve always been extremely impressed by the way Fittleworth go about their work. Pleasant, polite and informed about the product and always prepared to go the extra yard for me when difficulties have arisen with my catheters. I would highly recommend them to any future customers.
Anthony.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your wonderful feedback. We’re delighted to hear how impressed you’ve been with our team and the service we provide. Knowing that our staff have been pleasant, knowledgeable, and willing to go the extra mile—especially when difficulties arose—means a great deal to us. We truly appreciate your recommendation and continued trust.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have been dealing with Fittleworth…for Ten years
I have been dealing with Fittleworth for nearly 10 years and have found their service excellent and no trouble getting my catheters
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback. We’re delighted to hear that you’ve been using Fittleworth for nearly 10 years and have consistently received excellent service with no trouble getting your catheters. We truly appreciate your long‑standing trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have had no problems with Fittleworth…
I have had no problems with Fittleworth for the supply and delivery of my partner's stoma bag requirements and when we had to urgently increase the number supplied. the company was very quick to react and had increased supply to us within a few days after the prescription had gone through successfully. The re-order process has always been very easy once your email address is logged with them and all that is required is simply ticking a box, subject only to the GP agreeing the prescription and as far as that goes, we are lucky to have a GP Practice that has their own dedicated pharmacist and everything is therefore quick and smooth. That may not be so easy if the GP Practice is slow to react of course. The DPD courier is used to my apartment block and always manages to effect entry if we are not available but I can see that being a problem if the drivers change frequently. I don't know if Fittleworth have considered Royal Mail as an alternative but they have coded access to our building and I have seen them deliver on Sundays and late throughout the day. Otherwise I am perfectly happy with the service of this company for ( in our case ) what is an urgent and personal product.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you very much for taking the time to share your feedback. We’re pleased to hear that your experience with ordering, delivery, and managing urgent changes has been so positive, especially during times when increased supplies were needed. It’s great to know the re‑order process has been straightforward and that our team was able to respond quickly once prescriptions were in place.
We also appreciate your comments about delivery and your observations regarding couriers. Your feedback is valuable and helps us continually review how we provide a reliable service for products that are so personal and important. Thank you again for your trust in Fittleworth — we’re glad to be able to support you and your partner.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Excellent advice, guidance and service
Always willing to help, with constructive advice. guidance and service. My account manager has just left, and I have no reason to believe that from here on will be any less excellent.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’ve always found our team helpful, offering constructive advice, guidance, and great service. While we’re sorry to hear your account manager has left, it’s lovely to know you’re confident the high standard of service will continue. We truly appreciate your trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
My REMINDERS
I always find your service exceptional. I can’t complain because you always send me a reminder if I forget
to order which I often do so thank you all and God Bless.
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind words. We’re truly delighted to hear that you find our service exceptional and that our reminders are helpful. It means a lot to know we can make things a little easier for you. Thank you for your lovely message and blessings — they’re very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Always up to date with reminders of…
Always up to date with reminders of reorders and kept up to date regarding delivery dates/times. Overall a friendly service.
24 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you find our reminders helpful and that you’re kept well informed about delivery dates and times. It’s great to know you’ve experienced our service as friendly overall — we really appreciate you taking the time to share this with us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Réponse de Fittleworth Medical
Thank you for your feedback! We’re delighted to hear that everything arrives on time and exactly as requested. We really appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Such a lovely pleasant experience today…
Such a lovely pleasant experience today reordering stoma bags which I’d incorrectly ordered - sorted without fuss, and promptness.
Thank you 🙏
28 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind message. We’re really pleased to hear that we could sort things out for you quickly and without any fuss. It means a lot to know you had such a pleasant experience—thank you for taking the time to let us know.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have a repeat prescription
I have a repeat prescription, so deliveries due every couple of months. In the past couple of years or so all I have to do is reorder via my GP's NHS website and Fittleworth deliver the goods within 10 days , thus a very reliable service overall.
15 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re really pleased to hear you find the ordering process straightforward through your GP and that your deliveries arrive promptly. It’s great to know you’ve found our service reliable, and we appreciate your continued trust.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent
I cannot praise the team at Fittleworth highly enough. Nothing is too much trouble and they have always helped me if I have had a query, which is rare, but they have always been friendly and quickly helped me with regards to equipment for my dad. I never feel worried if I've had to contact them as they go above and beyond to assist and sort. Your staff and service you give are a credit to you and make me having to deal
with my dad's issues so much easier. Delivery is also on time and quick. Thank you Fittleworth team x
16 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind feedback. We’re really pleased to hear our team has been able to support you and your dad and make things easier for you. Your lovely words mean a great deal to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Great service
I've been ordering my male catheters from Fittleworth for over 8 years. My orders have always been delivered on time & in perfect condition.
Great company, perfect service.
12 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your wonderful feedback and for being a loyal Fittleworth customer for over eight years. We’re delighted to hear your orders have always arrived on time and in perfect condition. Your kind words about our service mean a great deal to us, and we truly appreciate your continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
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