Great company for ordering medical supplies but only awarding 3 starts for making the piss poor decision to use DHL as a courier! Why oh why did you stop using dpd ? DHL losing parcels all the time wh... Voir plus
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I've been using Fittleworth since 2015 & they haven't let me down once, my order always comes on time & in good condition. The people who I speak to at Fittleworth are extremely knowledgeable if their... Voir plus
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Can't fault the company for the service they provide. It takes a lot of hassle away from myself, and when needing to speak to someone directly they are very professional and polite. The only criticis... Voir plus
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Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... Voir plus
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4,4
Excellent
729 avis
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A répondu à 100 % de ses avis négatifs
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Company is ok
Company is ok, not excellent. I guess they have a trapped audience so don't have to try too hard. I have had wrong stuff Turning up, which I gave to the hospital. Luckily I had enough spares to cope until I reordered. The DPD delivery is often left on the doorstep, these are important medical supplies and I don't need them being stolen by chancers thinking they have got lucky.
I have had my account dissappear, both online and via email and have had to redo all my details again.
I also require a 3Ltr overnight drainage bag but you don't do 1. I am checking out other suppliers as I am having to buy my own when they should be on prescription. Just put any date in as this is ongoing now for sometime.
24 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback — we’re sorry to hear about your experience and understand your concerns. Regarding deliveries, you can download the DPD app to set a preferred safe place, which should help ensure your parcels are left securely.
We’d also like to let you know that we do supply 3L overnight drainage bags, and we’d be happy to help you arrange this. Please feel free to get in touch so we can support you further.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your kind feedback — we’re pleased to hear you’ve found our team both professional and friendly!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Excellent Service
I have been delighted by the excellent service from Fittleworth. At a time when things could have been stressful and problematic it was great to know that there was a reliable and efficient team to make this aspect of my journey as straightforward as possible.
The prompts to reorder and negotiating delivery to a safe place when necessary have made the temporary stoma situation very ‘doable’.
13 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback — we’re delighted to hear that our service has helped make things easier during what can be a challenging time. It’s great to know our team, reorder reminders, and flexible delivery options have supported you so well. We really appreciate you sharing your experience and wish you all the best on your journey.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Very good reliable service and polite…
Very good reliable service and polite 👍😇🤩🙏
7 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback — we’re so pleased you’ve found our service reliable and our team polite. We really appreciate your support!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Always arrives early.
Always arrives early.
Brilliant service and product, very helpful on the phone, quick and simple.
Arrives in good order and never had a problem.
4 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for such lovely feedback — we’re pleased to hear your deliveries arrive early and in good condition, and that you’ve found our service helpful, quick, and easy to use. We really appreciate your support!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Shocking! Do not use
Shocking!! Do not use. They have left me with no supplies again and have caused me so much anxiety and distress. They continuously ignore emails and if you’re lucky enough to get through on the phone they don’t have a clue why your order is delayed and do nothing to help. They do not care at all. Strongly advise anyone with a stoma to avoid this supplier as you’re likely be left in a dire situation frequently.
Fittleworth if you want to respond to this review please tell me who I contact to make a formal complaint as the website does not state this….. wonder why.
8 mai 2026
Avis spontané
Réponse de Fittleworth Medical
We’re very sorry to hear about your experience and the distress caused. Your complaint has been passed to management, and they have been in contact with you to discuss and resolve the issues. Thank you for bringing this to our attention.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Very satisfied
Very satisfied with the service Fittleworth provided for my brother, who has special needs. Very responsive if an emergency delivery is required but also proactive in assisting with getting a regular reminder set up. Five stars!
29 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful review and 5 stars. We’re really pleased to hear that our team has been able to support your brother’s needs, especially with emergency deliveries and setting up reminders. Your kind feedback means a lot to us.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Staff very helpful and pleasant
Staff very helpful and pleasant
Phones seem to be answered very promptly now
Deliveries always very prompt
25 mars 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback — we’re pleased to hear our team has been helpful and that calls and deliveries are running smoothly.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Courteous customer service members of…
Courteous customer service members of staff. Orders delivered on time.
30 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear our team has been helpful and your orders arrived on time.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
I've had a stoma for 7 years and never…
I've had a stoma for 7 years and never had an issue with stoma supplies until this year, where orders have been missed and delayed. Ive been forced to wear stoma bags whilst waiting for emergency supplies and even told to go to a local hospital to get some stoma bags because a delivery was running late. I've contacted fittleworth with a formal complaint which has so far not been acknowledged or responded to. People with life long medical conditions deserve to be treated with dignity and respect and fittleworth doesn't appear to care about that. I'm escalating my complaint to ensure people with stomas don't have to spend time and energy wondering where their medical supplies are.
1 mai 2026
Avis spontané
Réponse de Fittleworth Medical
We’re very sorry to hear about your experience and understand how upsetting this must be. This isn’t the level of care we aim to provide. Please contact us directly at talktous@fittleworth.com so your concerns can be reviewed and addressed. Thank you for raising this with us.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Ordering is very ease
Ordering is very ease, staff excellent and prompt delivery what more needs to be said.
1 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you find ordering easy, our staff excellent, and delivery prompt. Your support really means a lot to us.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
The Fittleworth team helpful
The Fittleworth team are always very helpful. Nothing is too much. Thank you for making my ordering/queries easy.
1 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you very much for your kind feedback. We’re delighted to hear that the Fittleworth team are always helpful and make everything easy for you. Knowing that nothing feels like too much trouble for our team is exactly what we strive for, so your thanks mean a lot to us.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Slipping standards
By and large, I have been extremely satisfied with the service provided by telephone operatives in my five years of Using Fittleworth. Only one or two have been a little on the 'surly' side, funnily enough usually male operatives.
Email enquiries on the other hand are a different matter entirely. It is frustrating enough having to wait two days for a response, particularly when one is running short of supplies, but nine times out of ten replies either don't fully answer the question or miss the point entirely. On occasion I have had to resign myself to following-up with a 'phone call only to discover that information contained in the initial email response was untrue. I have sent emails challenging such responses but have never received a reply. It is for that reason I have knocked off two stars for this review.
The new 'hub' facility seems to work well although for some reason and until recently, my orders have been split in to two (on one occasion three) parts resulting in parts of my GP's authorisation being missed and those elements remaining in abeyance. Incidentally, my last order (March) was the first and only occasion where I haven't had to make a follow-up 'phone call to make sure all items were covered. In retrospect, it was a far simpler process when you could 'phone an order through and let Fittleworth do the rest.
Delivery used to be faultless, but over the past year or so, DPD have been indifferent with delivery dates, very often not those specified by Fittleworth. I have sometimes arrived home on a non-delivery date to find it dumped on my doorstep. The last delivery was handed to me in a very misshapen, repacked and heavily sellotaped box. The contents were all squashed together with most of the items outer packaging damaged. Fortunately, the actual products appeared to be serviceable - although now I'm not so sure as I've had to change bags more frequently than in the past.
Finally (and on a good note), I'd like to say how much the complimentary items, bags & wipes, are appreciated. Please remember, folks, these are "complimentary"; they do not have to supply these at all!
21 janvier 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for taking the time to share your feedback. We’re really pleased to hear how satisfied you’ve been overall with our telephone service and that you’ve found our team helpful over the years.
We’re sorry to hear about your frustrations with email responses, some ordering issues, and recent delivery experiences. This isn’t the level of service we aim to provide, and your comments are very helpful as we work to improve. We also appreciate your feedback on the hub system and understand your preference for the simplicity of phone ordering.
Thank you as well for your kind words about the complimentary items—we’re glad they’re appreciated. We value your feedback and thank you for your continued support.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Great service
Great service, friendly and helpful staff. I have contacted the company two or three times and the response was exceptional they resolved my problems quickly and expertly. Cannot rate them highly enough
30 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind words and positive feedback. We’re delighted to hear that you found our service friendly, helpful, and efficient. It’s especially rewarding to know that our team was able to resolve your issues quickly and expertly each time you contacted us. Your support and recommendation mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Fabulous company and lovely customer…
Fabulous company and lovely customer care
29 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind words. We’re delighted to hear you’re happy with our service and customer care, and we really appreciate your support.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
A great service
I am relatively new to Fittleworth As my operation was last August. The hospital organized my first contact with Fittleworth and delivery was waiting for me when I arrived home. I was a little unsure about ordering online, so after I phoned one of the operative explained to me the process of ordering supplies everything has run smoothly. when speaking to operatives they have always been polite and helpful with deliveries on time. An Efficient and Professional Service
24 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for sharing your experience. We’re really pleased to hear everything was in place when you arrived home after your operation and that our team was able to support you with the ordering process. It’s lovely to know you’ve found our staff polite and helpful and that deliveries have been on time. We truly appreciate your kind words and are glad you’ve experienced an efficient and professional service.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Can't fault Fittleworth
Can't fault Fittleworth, 100% reliable. I have been tempted by other suppliers to switch but no chance, I highly recommend this company.
29 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear you find Fittleworth 100% reliable and really appreciate your loyalty and recommendation. Your kind words mean a great deal to us, and we’re grateful for your continued trust.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
I am still new to this but all the…
I am still new to this but all the people I have spoken to have been very helpful and patient, this helps my confidence, thank you.
15 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind feedback. We’re really pleased to hear our team has been helpful and patient, especially as you’re still new to this. It’s lovely to know we’ve been able to help build your confidence, and we truly appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Always deliver promptly and accurately…
Always deliver promptly and accurately and track the delivery through DPU.
4 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback! We’re pleased to hear that deliveries are prompt and accurate, and that you find the DPD tracking helpful. We really appreciate you taking the time to share your experience with us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Helpful and friendly advice
23 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback! We’re glad to hear you found our advice helpful and friendly — it’s very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
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