Great card Very easy to start, upload everything and get a response. They moved quick. I had issues because I wrote my phone number wrong. I called and they resolved it straight away. Amazing custome... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Love the easiness of the app, I don’t do technology but the app is so straightforward. Love that you get added discounts on various products. Love how you get handy reminders of when your payment is d... Voir plus
L'entreprise a répondu
this organisation (it is not a real bank) they are the most awkward and unhelpful financial body I have ever met. When trying to resolve a simple error they want more than a pound of flesh and then... Voir plus
L'entreprise a répondu
I've enjoyed my Fluid credit card for a few years now and used it often. I've found it reliable and easy to use. One thing that stands out is that your balance is updated immediately after making a p... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fluid is a credit card designed to help you manage existing balances and stay on top of your credit through balance transfers. It’s ideal if you want to bring your borrowing together in one place and help your finances flow more smoothly. You may have access to 0% interest offers, credit score tracking with TransUnion, instalment plans, payment alerts, and offers and discounts. Together, these features could give you more control and help support you in managing your budget. With clear account information and easy-to-use digital tools, it’s easier to understand what you owe and plan ahead with confidence. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management.
Fluid Card
Écrit par l'entreprise
Coordonnées de contact
Fluid Customer Services PO Box 136, S98 1HB, Sheffield, Royaume-Uni
- 0333 414 1090
- www.fluid.co.uk
4,4
Excellent
4 k avis
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Les gens ont aussi consulté
Card and app is ok
Card and app is ok, but Fluid card appears in credit report as personal loan instead of credit card?
29 avril 2026
Réponse de Fluid
Hi,
Thank you for taking the time to leave us a positive review! We're super happy to hear that you're impressed with your card and the app.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 414 1090 or via chat in the app (Need Help > Message the Team) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon.
Best,
Stephanie.
Réponse de Fluid
Hi,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.
Best,
Stephanie.
I’ve had a really frustrating experience
I’ve had a really frustrating experience with Fluid (NewDay) and wouldn’t recommend them based on how my account was handled.
I opened the card specifically to complete a balance transfer during the 0% promotional period, but was repeatedly given incorrect and conflicting information which prevented me from doing so.
I was told multiple times that the issue was with TransUnion and advised to wait first 30 days, then 6 weeks. I followed this advice, only to later be told by TransUnion that there were no issues at all. Despite this, Fluid continued to blame TransUnion, which turned out to be completely misleading.
On top of that, I received inconsistent guidance from customer service, including being told to call back at a time when their lines were closed, and having a call dropped while being transferred between teams. Each time I tried to resolve the issue, I was given a different explanation.
Because of these delays and errors, I missed the promotional window through no fault of my own.
While they later offered to apply the promotional rate as a “goodwill gesture,” this only came after a lengthy and stressful process that could have been avoided with accurate information and better service.
Overall, very poor communication and customer support. Not what I expected from a financial provider
28 avril 2026
Réponse de Fluid
Hi,
This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review.
Best,
Stephanie.
this organisation (it is not a real…
this organisation (it is not a real bank) they are the most awkward and unhelpful financial body I have ever met. When trying to resolve a simple error they want more than a pound of flesh and then just lie about the conversations and actions they have made/said.
If you can avoid them it may well save years of distress
22 avril 2026
Avis spontané
Réponse de Fluid
Hi Paul,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. Please can you reach out to our Customer Service team on 0333 414 1090 at your next convenience. The team will have full access to your account and we will look into this for you.
Kind regards,
Josh
You were quik to respond and I received…
You were quik to respond and I received an excellent response
I was given almost all that I needed.
Thank you.
24 avril 2026
Réponse de Fluid
Hello Susan, we do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Kind regards, Audrey
I like fluid IV been very happy with…
I like fluid IV been very happy with them, I also like the app they have, it's easy to understand, easy for me to manage, I like the way if you decide to pay early but possibly near the date you would normally pay they don't take the second payment so you don't end up paying twice like other companies do, then you find that you've overpaid and then they owe you money and the whole thing gets complicated, so I really like the way this company operates and intend to stay with them, would highly recommend
23 avril 2026
Réponse de Fluid
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊We're also happy to read that you are enjoying our app and the features! Best, Audrey
Great service
25 avril 2026
Réponse de Fluid
Hello Ciaran, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
New company,I am not having any issues…
New company,I am not having any issues with transactions,app.,updates etc. … running very smooth….thanks
25 avril 2026
Réponse de Fluid
Hello Kenneth, thank you for choosing us as your card provider - and for leaving us a positive review! Kind regards, Audrey
Réponse de Fluid
Hi Stoyanov, thank you for your 5-star review. Best, Elan
Payment
The only thing wrong with the app is how you say your payment is due . I think when you have pay it it should say know payment due.
23 avril 2026
Réponse de Fluid
Hi Mr. Turner, I would like to thank you for your feedback, as we are always working to improve our services. best, Elan
Réponse de Fluid
Hi Emlah, thank you for your 5-star review. Best, Elan
Réponse de Fluid
Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Immediate decision on acceptance
Immediate decision on acceptance, good credit limits, regularly reviewed, card works smoothly in both uk & worldwide
23 avril 2026
Réponse de Fluid
Hi Joan, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Réponse de Fluid
Hi Zahid, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Have been with Fluid for several years…
Have been with Fluid for several years and never had any issues always very helpful and responsive.
23 avril 2026
Réponse de Fluid
Hi Mike, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Réponse de Fluid
Hi Ayshe, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Very reliable and supportive
Very reliable and supportive. Transfers are very easy and manageable. Great offers available .
23 avril 2026
Réponse de Fluid
Hi Samia, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Not impressed
Not impressed so far in all honesty. Got the card, used it a couple of times, went on holiday and stopped working a couple of days in. Just declined everything despite being well under limit by about 50%+. Luckily had not yet cancelled old card so used that. Then got a call checking some transactions which were fine but still wouldn't work. Call the following week for the same transactions but prob will just pay off card over a gew months while interest free and cancel
19 mars 2026
Réponse de Fluid
Good Afternoon,
We appreciate you taking the time to share your experience with your card.
I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion.
We shall be passing on your experience to the relevant team so we can improve our services further moving forward.
Thanks again,
- Kenith
Great card
Great card
Very easy to start, upload everything and get a response. They moved quick. I had issues because I wrote my phone number wrong. I called and they resolved it straight away. Amazing customer service. Would definitely recommend
23 avril 2026
Réponse de Fluid
Good Afternoon,
Thanks for taking the time to share your experience with us, it's great to hear we were able to get everything resolved for you smoothly and hope you continue to enjoy your card!
- Kenith
Absolutely great thr only reason I gave…
Absolutely great thr only reason I gave 3 stars is because my card doesn't work unless online
23 avril 2026
Réponse de Fluid
Hi Carol, thank you for your review!
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. Please can you reach out to our Customer Service team on 0333 414 1090 at your next convenience. The team will have full access to your account and we will look into this for you.
Best wishes,
Josh
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