FNX Bathrooms Avis 

Easy to contact. Helpful staff. Quick delivery with tracking information.

was not impressed with the toilet very poor .i thought it would have been better how long i had to wait

Good price , fast delivery

Ten days on and I’m still waiting for a refund for an item that I didn’t even receive! Despite it not even reaching my door they won’t refund until they’ve received it. I’ve sent messages to chase only to now be told it’s been sat in a hub since the 17th March. So I’m supposed to wait for how long? It’s not my problem nor my fault. A refund should have been issued based on the fact It didn’t reach me. Surely that would be good service and the right response?

good communication, fast despatch of order, exactly as described

Ordered small cloak room vanity unit. Arrived the day after order, item was as described on web site. Package was well protected with bubble wrap and is good quality.

Order seemed to have been dealt with and dispatched quickly but not delivered until 18th march, this may have been courier problem. Looks great although not yet fitted.

Took a week to get told item was out off stock. Item was dispatched! Waiting for refund.

Helpful and responsive. Great customer service

I ordered a replacement basin waste, the pop up waste was reasonably priced and free delivery and delivered in two days.

Easy to use website, item was exactly what we needed, arrived within given time frame, and good value for money.

Prompt delivery. Packed really well. Good quality and excellent value for money.

My error in ordering incorrectly meant the shower valve
had to be returned, this was handled with prompt and helpful communications with FNX customer service who
quickly arranged reimbursement to my credit card.
Pleasant to deal with
Thank you

Really great company. Ordered tap on a Friday. Thought I would have to wait until Monday but came on Saturday. Excellent service.

Order was promptly dispatched and delivered

We chose FNX as they did a towel radiator in the size we required, ordering was easy, delivery notifications were perfect.
The radiator arrived well packaged and looks a very good quality and weight, we are waiting for the radiator to be fitted, but experience so far with FNX was great, thank you.

Product purchased absolutely fine as was the delivery and price.Thankyou

Faultless service, product purchased good quality and excellent delivery.

ordered a bathroom product from FNX Bathrooms via B&Q with next day delivery. It did not arrive for over 5 days. When it finally turned up, I refused delivery due to the delay.

FNX then fabricated a story claiming the courier had re-delivered the item and that I had signed for it. This was completely false. They requested CCTV footage, which I provided, clearly proving no delivery or signature ever took place.

Despite this evidence, FNX refused to take responsibility and told me to chase the courier myself, stating it was “nothing to do with them”. They also refused to refund nearly £500.

The only reason I got my money back was because I had ordered through B&Q, who stepped in after I raised a complaint and issued the refund themselves. Had I not had CCTV footage or B&Q’s involvement, I would have been £500 out of pocket.

Absolutely appalling customer service, zero accountability, and dishonest behaviour. This is the worst company I have ever had the displeasure of purchasing from. Avoid at all costs.