Foodpanda Thailand Avis 

One of the very worst food delivery services in Thailand

If I could give less than 1 star, I would.

I tried ordering food 4 times. The first time a dish was missing (annoying but understandable). This was refunded and a discount given. The second meal was incredibly late (more than double the original time). The third order I cancelled when after 1 hour I spoke to a consultant and they told me another hour for delivery. The 4th came on time, but was missing a dish, and Food Panda refused to refund or give an explanation. Straight out theft.

Delivery is usually fine but 2 out of 3 times I do pickup with Foodpanda it has been disaster. Most recently I ordered pickup and the restaurant told me I was at the wrong place, so I went to another location (that does *not* have the same name) and then they called and of course they were wrong and had my order. On the way back I asked foodpanda for a refund because I was not picking up 45 minutes cold food. They refused, saying the restaurant already made the food. No way. I will not. I deleted my account the same day. Numerous people acted unprofessional and no attempt was made to rectify it.

Should be illegal to give these people 1star.

I have kids and we are In Thailand.

I regularly order from the same restaurant for them ( wine connection in kata beach)

My kids eat pasta. I specifically informed food panda to contact the restaurant and inform them that we want the portion sizes bigger as we are paying around 6 USD for a fist size portion. It arrived the smallest it's ever come with zero pasta sauce.

Ofcorse after being extremely angry, I contacted food panda who basically kept laughing at me on live chat and repeated "they are sorry I feel this way"
After me sending photos of evidence and threatening that I will head to the restaurant myself , they try to compensate a food voucher on my account for 30 baht around 80 cents.

I headed to the restaurant in a taxi which cost more than my food !! And the restaurant was NOT informed about my prior requests and they made me the food over again plus compensation.

They refused to give me any co text number, any email, they refused to give me the complaints procedure and ended the chat with me.

I have all the screenshot for evidence and now currently reporting them to a legal board who deals with trading standards.

Advice , DO NOT ORDER FROM THIS APP!

Cheating with prices and never meeting the promised delivery time. Never again ordering with foodpanda

They don’t self realize mistake and lie and make excuses. When you don’t realize your mistake and make excuses you cannot grow.

They are scammers complained about rider charging me too much and they said very sorry for charging me too much but I hope apology satisfactory just laughed at their bs true story hope someone higher up can do something about their service what a joke. Better still just order grab

Me wife have cosmetic shop in Thailand. People ordered, but food panda not payed her.

She is not the only one!

Lots of small shops get scammed by foodpanda!

Do not do business with foodpanda

Last three orders took 2 hours plus to arrive. Was promised to refund the first time, never received the refund. Promise to call back the second time no call back and the third time the agent, kanjarin , ended the chat three times without the resolution just use generic reply messages didn't understand a word I was saying.

I don't even know where to begin with this company. Customer support will either blame the client or the restaurant but will not take responsibility for their action. If you message them, they will send you a copy + pasted response. I've had 6 back and forth messages with them and they just copy and paste the same crap. They owe the restaurant and apology + their agent for a previous order accused me of lying but they've been utterly useless and, while Grab can implement stupid features sometimes, their customer support is actually capable of handling stuff that they screw up. Avoid this trash company.

Food Panda is beyond terrible now and they think a 50 THB voucher is the solution to poor service

Done with this provider

Will use grab and try some others

Terrible service and miscommunication when I filled in the special requests box which says "eg no mayo" I entered NO EGG both my dishes were contaminated with egg so couldn't eat and refund was refused

Unfortunately can not give a no star rating
Ordered pizza from Royal at Asoke, order was picked up at 5pm and then the rider proceeded to Nana area (opposite to my location in Thong Lor) ,1st delivery time was 5.20 then continued to change, tracking the rider they were allover the place, at 6pm I called royal(several times) to cancel then got a call from with all excuses Rain etc. I could have walked to Royal Pizza at Aske quicker to pick up my order. Reordered pizza at Dominos, accurate tracking with quick delivery Most likely will never order again from Royal and hope not to have to use to FP ever again.

Worth customer support app ever, the chat "person" or robot does not understand requests and answer with automatic messages which is out of context...
always so hard to solve problems with them...

This is a regular experience i have vouchers from previous orders of late service with food not to be eaten i ordered from mcdonalds and the shop is 5 mins from my home
it states 25 mins to delivery it arrives 1 hour and 30 mins later and cold, so i went to the shop and they said he has been given your food to the driver so i drove back to my home
15 mins later my food arrived cold so i threw it in the bin
contacted help they said oh sorry next time we will do better.a total disgrace and the end of me ordering anything from them again

It really feels like a scam

The prices are always higher when you get to checkout. And delivery time are often twice as long as advertised.

Terrible service food came and was ice cold. Obviously they are associated with True ID which is the absolute worst company I’ve ever dealt with in my 64 years of life, they forget they are a customer service provider they wouldn’t last a day in any other country they only survive here because Thai people are so forgiving but they also need to start demanding change and get what they pay for. I will use Grab they seem to have enough riders to provide the service needed.

On June 9, I booked for 654 thai baht.
But my order was canceled by tesco Lotus.
The money will be reserved in my account the same day.
On June 10, the money was withdrawn from my account.

Have written with foodpanda 2 times with their customer service where they promised that the money was on the way back.

Today, 04 / 07-22. They say the money has been transferred.

But I have not received them.

That was the last time I used Foodpanda.

order june 9
bh62-f1hh.

**Money stealers** they claim you are not at the hotel address you provide. Hotel security confirmed foodpanda arrived but would not walk up the steps to hotel reception to drop off the already paid for food. Foodpanda then proceeded to cancel my order claiming I was not at the address and said I would be refunded. When I looked further at the small print, they stated my order was non refundable, therefore they just took my money. When I contacted customer service asking them to contact the driver asap to return the order, that it was his mistake, it was a complete waste of time. They claimed I would be contacted after a ‘review’. A few hours later I got a review telling me the same info. Total nonsense and scammers.