Foodpanda Thailand Avis 

Foodpanda used be to okay a year ago or longer then that. But this past 6 months or so its been terrible... It's like they have 3 riders for the whole city of 600k people. I can understand if some orders are sometimes late but the normal now is you will need to wait at least an hour for your food but usually 90 minutes is probably normal. It doesnt take a rocket scientist to figure out you need more riders, if you cant keep or find them then you need to give a pay raise to attract more riders otherwise competition takes all the customers.

In the last three orders my combined waiting time more than 5.5 hours. Their delivery in pattaya is a joke. Grab does the job !

Multiple orders delivered extremely late, a few orders with the food being cold, customer services didn’t acknowledge any of this, as if it was absolutely normal for them to do such a horrible service, simply telling me “I’m sorry for your experience”. The last time this happened I had complained to them 3 times in the same week because of the orders being very late (sometimes more than 1 hour!!!) and the last order (from Burger King) was very late (twice the estimate time they gave me), all the paper bags were soaking wet and the food was soggy and cold. After I told them about this they didn’t do anything about it at all…I didn’t even eat the food. After all this happening in only 1 week I ordered again and the delivery was late by more than 1 hour…I wasn’t at home anymore, complained and asked for the order to be cancelled because I wasn’t there to collect the order anymore. They just said “sorry for your experience” and they cancelled the order without any refund. I’ve spent 350 baht for nothing…didn’t eat the food, didn’t get it, didn’t get a refund at all. To me that was the last straw. FoodPanda is horrible, horrible customer service and customer care….I wouldn’t recommend anyone to use foodpanda at all. Use Grab instead

worst ever service compare to grab. as a pro panda user that orders almost every day. they have endless technical issues that their discount or vouchers won't work.
application is buggy. and even if they make mistakes on order or miss an item they will return it back in 30-45 days and you need to remind them after a month! so finally I said F it and stop using them. beware support is literally useless and not helpful at all. save yourself a headache and beware most of the flashy discounts and codes won't work they are just there to trap you!!!!

order 8/10 times let you wait more than 2 hours. order cancelled but no refund from credit card.

The driver marked the food delivered but they never found me. It's the second time in 1 week. I decided to remove my credit card from the application, when they have to collect money, they have a bigger motivation to find you at your address

A bit more expensive than expected. Food was OK.

Stay clear.
I gave exact address, hotel name and room number which was 150 meters from the restaurant i ordered. Incompetent driver could not figure it out, either could customer service and they kept quoting a different hotel name to me, before hanging up and cancelling the delivery with no refund.

By far the worst food delivery service I have ever used. Many order mistakes and they never get resolved. Had 140 Baht worth of items not arrive, after 36 hours they offered a 30 Baht voucher to use on a future order. Worst customer service, worst delivery drivers, and a glitchy website & app. Don't understand how they ever became popular.

If you are a panda pro user, they have a bug for deducting your free panda pro delivery for free delivery restaurant. Panda support can only do pre order and if you have multiple orders have problems you have to contact them for every order.

But they do give you free voucher for every order tho, so place order on free delivery restaurant and asked for compensation each time, you will have lots free voucher.

Wish I had read the reviews before ordering for the first time. Original order said 50 minutes and the clocked ticked down nicely to 25 minutes and the to 30 then excitingly back to 50. Chat was answered very speedily by agent saying they would do everything they could to expedite and offering be a voucher worth about 10% of my order. Waited through another cycle of getting down to 25 mins and the back to 50. Second agent on chat said they would do everything they could to expedite (which seemed to amount to saying they would do everything they could to expedite). Then told me my order would be ready in 50 minutes. Requested refund which appears to have been processed. Shockingly awful service - can’t imagine it’s much fun working on the chat line pressing buttons saying very sorry and I will do everything I can to ……. Etc etc ad infinitum.

I always use the Food Panda app it's very good . I find customer service efficient and friendly . Most problems resolved easily . Think the poor reviews strange not my experience at all.

Had bad experiences with them before but decided to give them another try. What a waste of time. Still disorganized, inefficient and no culture of customer service. I'm done for good with Food (Useless) Panda. Grab food is much better.

foodpanda-driver signed as deliver and brought it to my appartement-door, But first he had to pass the security and this never happens, I had to fight 24 hours and about 20 mails to get my money with paypal back.
The drivers seem to be under so much pressure that they cheat, not an isolated incident. Foodpanda also knows this and places this point at number 1 of the problem openings

I wish you could give 0 stars!!!! I order 11 items...I received 2. Mistakes happen but this seems to be the norm. To add insult to injury....the delivery driver didn't have change and expected me (the paying customer) to go get it for him. Ps. I would never have ordered if I was only going to get the 2 items. BUT YOU CANT CANCEL THE ORDER. WHAT A USELESS SERVICE.

is the something under 1 star? yes Foodpanda

Use them for years. had problem before usually handle properly.Now i deleted my account 2 hours waiting i have got my delivery time updated 4 time food arrived cold got 30 baht voucher.

Enough on this company since they’re supporting dictator