My only problem was the packaging the product was liquid soap, which was loose in the box. Unfortunately, one of the caps was loose which was a mess to have to clean up. Otherwise the service was gr... Voir plus
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Lisez les avis des autres
The product I ordered was very hard to find especially at what I would consider an affordable price. The service was 5 star all the way. I absolutely would recommend and will purchase additional in th... Voir plus
Great prices on hard-to-find products that aren't available in local markets. Items shipped in one day which is just as good as any other online warehouse store.
L'entreprise a répondu
Unbelieveably great! The cust svc rep was wonderful. She made great recommendations and I purchased. One week later I have my products. After 3 weeks of trying to get product from a local store, one s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de commande de repas en ligne
- aussi dans
- Épicerie
- Magasin de fournitures pour restaurant
- Magasin de produits alimentaires en gros
- Service de livraison des courses
Écrit par l'entreprise
FoodServiceDirect.com is an online marketplace with more than 250,000 products from more than 6,000 brands. With our competitive pricing, we offer many types of specialty products that can be bought by the case while also offering hundreds of products that can be bought by the single. We've been shipping products directly to homes, restaurants, and other businesses without memberships or minimum requirements since the 90's! We’re excited to partner with you on your future purchases of hard-to-find ingredients, eco-friendly disposables and so much more. It doesn't matter if you are shopping for your restaurant, food truck, or even just your home! FoodServiceDirect.com is here and ready to help you get what you need.
Coordonnées de contact
2 Eaton St, 23669, Hampton, Etats-Unis
- 855-705-0755
- customerservice@foodservicedirect.com
- www.foodservicedirect.com
4,6
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Foodservicedirect
Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!
Great delivery and product quality!
My recent pizza crust order delivery was superb!
This shipment was perfect. Not a single broken pizza crust, near perfectly flat crusts, and the ice in the cooler was still frozen when it arrived.
10 septembre 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!
Awesome company!!
Kaylin was awesome assisting me! Amazing company!! Thanks Kaylin!! Will definitely do business with them again! Great company!!!
8 septembre 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!
Pity I have to give a star at all
Pity I have to give a star at all. Order never arrived frozen black currants due 2-3 September heard nothing as its frozen someone needs to be here to freeze straight away. Order now cancelled just waiting to see If I get a refund.
8 septembre 2025
Avis spontané
Réponse de Foodservicedirect
We’re very sorry to hear about your experience and understand how frustrating this must have been. After checking our system, we weren’t able to locate an order under your name. We’d love the opportunity to look into this further and help resolve it for you. Please reply to our request for more information so we can be of better assistance.
Martin’s Rolls Lovers Beware…
I thought things would turn out alright but becareful what to order I bought 72 martins potato rolls (arrived 3 days later than expected) when I opened the box about half if not more of the rolls were completely crushed & torn up not a single package came un damaged every single one had at least 3 rolls completely torn the rolls looked like if someone grabbed them & ripped them to bits then placed them back in the bag.
27 août 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your feedback! We sincerely apologize for the condition your order arrived in. We stand behind our shipments and ask that you reach out to our team for any order issue, big or small. We report this to our warehouse so we can improve our packaging and ensure this doesn't happen again. We do not have a record of you reporting this to our team, so an agent will be reaching out to you for more information. We hope to resolve this for you as soon as possible!
GREAT FOOD AND AMAZING CUSTOMER SERVICE!!!
My experience was great because I received my food on time. It was packaged perfectly, and came with an itemized receipt. I ordered a case of the Lesser Evil Power Curls and they were delicious. I called the company phone number and spoke to Kaylin just to double check my order. She was extremely friendly and very knowledgeable. I was glad I was talking to a live person. Kaylin had great customer service, and I received my package exactly when she said it would arrive. The price was right and the shipping was fast. I definitely will not hesitate to order from them again, and am recommending them to everyone. Between the Power Curls and Kaylin, I was extremely happy with the purchase and the service.
14 août 2025
Avis spontané
Réponse de Foodservicedirect
Thank you so much for sharing this wonderful review! We’re thrilled to hear that your order arrived on time and in perfect condition. We’ll be sure to pass along your kind words to Kaylin. We know she’ll be happy to hear the positive impact she made. We truly appreciate your recommendation and look forward to serving you again soon!
Good customer service
My order arrived melted. Company was prompt to replace it when advised of the issue.
23 juillet 2025
Avis spontané
Réponse de Foodservicedirect
We’re so sorry to hear about your experience. For food safety reasons, we never recommend consuming any product that does not arrive at the proper temperature. If there were delays in transit that caused the ice packs to melt, we ask that you please reach out to our customer care team so we can make it right for you. We’ve been shipping frozen items since 2006 and stand behind every shipment, and want to ensure you receive your order in perfect condition. If you can respond to our request for your information, we’ll be happy to look into this further and resolve it for you.
Needed this purée quickly and received…
Needed this purée quickly and received it in guaranteed time and I was able to prepare my order. Will definitely order this product again.
23 mai 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!
Received 12 bottles of glass cleaner instead of cups
We ordered 1000 compostable cups for our backyard wedding, and instead received 12 bottles of glass cleaner.
We emailed right away, and were given a response about how they need to launch an investigation. Two days later, we have had no reply, and our wedding is in 10 days. Really upsetting that a company won't remedy its error in a timely manner. We are now out the money for these cups and will have to buy a substitute locally (that probably won't be compostable) because we can't trust that you will reship the correct order in time.
Terrible customer service.
Edit, July 11th: We appreciate your reply, but after a week we were promised a replacement. It still hasn't shipped, the event has come and passed. We asked for a refund, and have since received no reply.
The lack of communication does not show that you are at all commited to resolving this.
Edit #2 July 11th: we just received ANOTHER box of 12 bottles of glass cleaner.
26 juillet 2025
Avis spontané
Réponse de Foodservicedirect
We sincerely apologize for the inconvenience and frustration this has caused, especially given the urgency of your event. We take matters like this very seriously and have to report such incidents to our vendors to ensure they do not happen again. This process is required before we can issue a replacement. It looks like your order was with Food Service Direct Canada, which is a sister company. We are very sorry for this issue and are committed to assisting with resolving this to your satisfaction.
I ordered a case of vinyl gloves of a…
I ordered a case of vinyl gloves of a specific brand and received a substitute without my approval. Now almost 6 weeks later I have returned the product and have not received a credit. Do not bother doing business with this company.
10 juin 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your feedback. We want to assure you that we would never intentionally send a substitute product without your approval! In some cases, manufacturer changes, such as updated packaging, UPC codes, or unannounced substitutions, can lead to the wrong item being received by our suppliers. We stand behind every shipment and are committed to resolving any issues quickly and thoroughly. Our team is currently reviewing your claim, and a specialist will be following up with your resolution by the end of the day.
Destiny was fabulous
Destiny was fabulous! She was proactive, extremely nice and beyond helpful and responsive. She resolved my issue easily and turned a negative experience into a positive one!
23 juillet 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your review! We are so happy to hear that our agents could fix this issue for you. Thank you for allowing us the opportunity to turn your experience around. We hope to see you again soon!
UPS delivery of perishable items has been nerve-wracking
Foodservicedirect.com has been extraordinarily difficult with correcting my delivery address. UPS has proven almost impossible to communicate with effectively about delivery address problems. UPS seldom has delivered perishable items on the initial targeted date.
1 juillet 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your feedback. We are very sorry to hear about the frustration this has caused. Unfortunatley, once an order has left our warehouse, our system does not allow us to update the address on our end. You can create a free account with UPS directly to update your address online if you are having a hard time connecting with them over the phone. Please call our team if you have any questions!
Réponse de Foodservicedirect
Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!
Service was excellent and the quality…
Service was excellent and the quality of the food is really good for the price paid. My shipping for one of my orders didnt make it to me and the staff were extremely empathetic and took care of it for me immediately with no hassle to get me sent out another order. This is the type of service that will keep me returning as a long term customer!
27 juin 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy to hear you will be a returning customer and hope to see you again soon!
False Advertising
We purchased a box of 48 "beef sirloin steaks" from this company in June 2025 and they were absolutely HORRIBLE! They were falsely advertised as sirloin steaks when in reality they were just crumbled up philly cheese steaks. We will NEVER buy anything from this company again. This was a total rip off!
10 juin 2025
Avis spontané
Réponse de Foodservicedirect
We’re truly sorry to hear that the product didn’t meet your expectations. The item you ordered was the Steak-EZE Advance Food Break Away Sirloin Beefsteak. This sirloin is specifically designed for quick-cook applications like Philly cheesesteaks, sandwiches, and similar meals, as described in the product description. We understand that this may not have aligned with your expectations of a traditional sirloin steak, and we regret any confusion that caused. We always aim for clear product descriptions and would be happy to pass along your feedback to our content team for review. Please let us know if there is anything we can do to earn your trust in the future!
Ordered a paella ,decided to order…
Ordered a paella ,decided to order again a few days later and they charged me nearly a pound extra.
27 juin 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your feedback. Please note that our prices are regularly updated and may be subject to slight changes from time to time. This is due to a variety of factors including fluctuating market costs, supply chain demands, and occasional promotional pricing.
Do not trust their delivery dates
Do not trust their delivery dates. they will mess ur planning if u go according to it. I ordered an paid extra for next day delivery. but it has been 3 days and the item has not shipped. This really puts a toll on my scheduling. I placed the order 6/9 and while checkout it said delivery will be be 6/10. If the order is large according to their standards, they should notify they it will take longer. Not mislead customers
12 juin 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your review, and we truly apologize for any frustration caused by your experience. Your order was received on 6/9, after our daily processing cutoff, which delayed fulfillment slightly. Additionally, larger orders like yours may require more lead time as we coordinate with our suppliers to source the full quantity. The shipping method selected was ground, and your order was shipped promptly on 6/12. Based on the tracking, delivery is expected today, 6/13. We’re sorry for the inconvenience and truly appreciate your patience. We hope to have the opportunity to serve you again under better circumstances.
I love these!!!!
I love these! And am so happy that I don't have to go to a gas station to get these. I can make them at home whenever I want.
9 juin 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!
Extremely Happy Customer. “Every Time “
The company send my order extremely fast.
I love their products. They are strong and steady. They are easy on me when I’m delivering my products.
I love this company’s products.
6 juin 2025
Avis spontané
Réponse de Foodservicedirect
Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!
Réponse de Foodservicedirect
Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!
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