foxtonsgroup.co.uk Avis 3

During my year long tenancy through Foxtons, there were endless problems with my flat which were never resolved. Once they have your money you no longer serve their purposes and is not worthy of even an email response.

To Victoria Read Foxtons St John's Wood who is very misleading and full of false promises to customer, if you can't be bothered to write back to your own customer maybe it's time you quit and go get a new job.

Despicable company
They provide no protections to letters or tenants, only care about themselves.
They recommended and endorsed a tenant told me to lock in a 2 year contract, Tenant did a runner after 8 months and then Foxtons took their deposit to pay for commission fees for the 2nd year of the contract Foxtons took 2 years worth of fees for 8 months of rent, Trust me better off going with openrent or smaller companies

Its a long story but the simple version is the complaints process is non existant after 2 months of attempting to contact no acknowledgement of my complaint within 3 working days and no investigation within if I recall within 11 days from their compliance team. The slightly longer version is i had 4 complaints around the Woking Foxtons lettings team which I escalated to the area Manager who promised to come back to me. After 4 weeks he hadn’t come back to me so I tried calling the head office who said the process was for me to contact the Compliance team by email which I did. They woukd not allow me to speak to anyone. By this time there were 5 complaints. I got no response, contacted the head office again and they said it would take 3 working days for an acknowledgment and 11 days(?) for an investigation. The 3 working days were already up so they sent an internal email as a reminder. Still no response so I called back again and there was a verbal assurance they gad received my complaint, which was now 7 complaints and to wait the full 11 days. Of course no response within the 11 days. I found a customer service email and copied them in. Its now over a month later and nothing received. What can I say! The area manager did come back to me eventually and we have agreed compensation for 4 of the complaints which of course has not been paid and to this day no answer from the Compliance of customer service teams.