FP Mailing Avis 

I wanted to update the email address on the company account, for the username, from a previous member of staff and, on emailing the support team, Nicola C. was prompt with her response and amended the email address as per my request with no fuss whatsoever! Thank you, Nicola for your help and swift action :-)

Nicola who I dealt with was such a helpful, lovely and patient lady. Nothing was too much trouble for her. Nicola was a pleasure to deal with at FP Mailing.

I have been with FP Mailing for so many years now and they are the only company I can truly say I don't feel stressed when I need to call them if I have any issues. The ladies I speak to are so understanding and helpful It is to be honest almost a joy to have an issue so I can call someone. Always never too much trouble
Very very happy customer that's for sure

Sarah Read was great for customer support today and solved our design problem for us. As well as having the answer to any question I had about the new machine.

I opened an accont with FP mailing and the first meter that I received was broken and would not connect or update. I spoke with the company they sent me a new meter and I returned the old meter. Now 2 years later they send me a bill for a lost meter of nearly $3000. They put it on me to prove 2 years later that they received the meter. Furthermore, I have spent the last 8 months dealing with them and trying to get a resolution. They have now suspended my use of the meter and during the period of time where we have been trying to resolve the lost meter they auto renewed my account. They are now trying to charge for the lost meter and the auto renew on the account. Ridiculous customer service. How can I be required to prove a shipping return 2 years later.

Thank you to Bobby for her quick response to my email and explaining my query.

Nicola Coady responded promptly and resolved the issue that I was having straight away

I spoke to Bobby today who couldn't have been more helpful, as is the case with every representative that I speak to from FP Mailing. She explained an aspect of the account that I wasn't aware of and dealt with my request in a courteous and polite manner.

Slight query re an invoice and credit note. Accounts team dealt with the issue really efficiently and all resolved in one call.

I dealt with Bobby-Louise Hooper today, i had a fair few questions to ask her back and forth and each time she replied in lighting speed with exactly what i required. Great service :)

Great communication from start to finish of the query.

Sarah was absolutely brilliant, she made setting the postage upon our new machine so easy and on the same call our logo was moved over and the collection of our old machine arranged. Super efficient, I was impressed by the first class service. Thank you Sarah.

The service you provided was very supportive & helpful

Nicola was very helpful and dealt with the issues quickly and efficiently.

My over the phone interactions with Bobby-Louise in the FP accounts team exceeded my expectations. Clear, helpful and informative explanations. Thank you.

Amy at Francotyp-Postalia was excellent! Our account had a complex history, she was able to resolve the issues with great efficiency. Her service had exceeded my expectations and I am very satisfied with the outcome.

I was approached by a sales rep to use their service. I explained in great detail I would be ready to use their equipment when I started trading. I delayed the initial delivery due to not starting trading, it's pointless paying for a franking machine when I have nothing to frank. However the machine arrived and I again contacted FP to explain I was not trading. Incidentally the lovely sales assistant was either on holiday or in a meeting whenever I called the office to speak with her!!. I was sent an invoice which I queried but paid and then another landed in the post. When I explained AGAIN, I have nothing to frank and refused to pay it, as I have no income to pay for the machine, knowing my situation and having previously been informed by them not to open the box, otherwise I would be liable for it. They are still insisting I have to now pay £86.40 + VAT to release me from their contract. A total waste of money and a total immoral company, with no empathy or support for small businesses. I have already reported them to Trading Standards, who will hopefully look into their contracts. Moral of the storey, do not believe anything a hungry commission sales rep sells you. Stay CLEAR

Danielle at Francotyp-Postalia always kept me informed of the Novations process. She was very patient and very helpful. I deal with many Novations and Francotyp's was one of the easiest transitions I have dealt with. Danielle really did exceed my expectations of the Novations process.

I would highly recommend Olivia@FP Mailing, very quick to have our new logo updated asap.
Thankyou!