Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Voir plus
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Lisez les avis des autres
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Voir plus
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Voir plus
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Coordonnées de contact
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Royaume-Uni
- www.fpmailing.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Best customer Service of any Supplier
Fast and efficient service with really kind and helpful customer services rep
4 novembre 2024
Avis spontané
Friendly & Helpful
Sarah was friendly and was able to ascertain the issue i was having very speedily and then talked me through how to fix the issue with ease.
24 octobre 2024
Avis spontané
Sarah Read is an asset to this company
I spent an hour on the phone with Sarah Read, she was absolutely brilliant! She sorted all technical issues, she was patient, friendly and knowledgeable. What a star!
21 octobre 2024
Avis spontané
Lorraine is fantastic!
Lorraine in technical support is amazing. We've been a customer for 2 years and have just renewed - it was lovely to talk to Lorraine again for our new install, so patient and knowledgeable and made the whole process painless :)
18 octobre 2024
Excellent Service
Whenever I have a problem Georgia is on hand to assist, friendly and helpful :)
15 octobre 2024
Matters resolved quickly and professionally
The agents involved were able to resolve my issues, which were created as a result of changes to our business. The way it was handled was quick and professional, with understanding of the situation.
7 octobre 2024
Avis spontané
Great Customer Service
Nicola was very good in helping get the old machine taken and swapped for a new one. I needed a lot of guidance in closing down the old machine and setting up the new one and Nicola talked me through the whole process. The new machine was delivered the next day and is working perfectly
3 octobre 2024
Nicola Cody-Excellent Service
Nicola Cody was very professional and she was extremely competent and clear with her instructions.
3 octobre 2024
Avis spontané
Lorraine was extremely helpful & got my…
Lorraine was extremely helpful & got my issue sorted promptly.
2 octobre 2024
Great Service
Great, friendly helpful staff. Solved my problem quickly and efficiently as Nicola knew exactly what she was doing!
1 octobre 2024
Avis spontané
Georgia was brilliant
Georgia was brilliant, she talked me through each stage of the set up process with care & ease, even though it took almost an hour! A credit to your team!
30 septembre 2024
Avis spontané
Excellent
Sarah was an absolute angel I really appreciated her problem solving and patience - Highly recommend FP Mailing
30 septembre 2024
Avis spontané
Highly efficient
I wish all companies were as efficient as FP Mailing, they are so quick to sort adding postage, sort problems or answer queries and all the staff are pleasant as well as helpful.
27 septembre 2024
Avis spontané
Excellent Service
Fast to respond and knew exactly what I needed help with.
27 septembre 2024
Avis spontané
Prompt response to a query that was…
Prompt response to a query that was dealt with very politely with a good understanding.
26 septembre 2024
Great customer service and dealt with Sarah Reed
Great customer service and dealt with my query immediately
25 septembre 2024
Olivia Buddle was very fast and…
Olivia Buddle was very fast and eficient resolving the problem
9 septembre 2024
Avis spontané
Account department very fast replying…
Account department very fast replying our request for the invoices, so we could update our records.
Thank you very much !
24 septembre 2024
Bobby-Loise in the FP finance team was…
Bobby-Louise in the FP finance team was very helpful indeed.
24 septembre 2024
Avis spontané
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