Fuelman Avis 378

If you value customer service, communication, or honesty DO NOT work with Fuelman or Corpay. We paid our bill (which was at less than 30% of our limit) EARLY. Due to a glitch with our new banks website, the wire did not go through. Without informing us, the shut off our account (again, payment not due for another 2 weeks). When they did reach out to inform us (after cards had stopped working...) we immediately corrected the situation and the wire went through. We were told they could not turn the cards back on for 2-3 days. We were told we could not talk to a 'supervisor' or manager, but that they would contact us. After receiving no contact we reached back out. They confirmed the payment had gone through but that only a supervisor could re-activate the cards. We told them we needed to speak to a supervisor immediately to have the cards reinstated as it was affecting our ability to operate our business. After an hour, they finally agreed to transfer us to a supervisor 'they had been talking without throughout the situation' only to be placed on hold and directed to another employee who, after a few questions, admitted they were not a supervisor and could not resolve the problem. They also a supervisor would reach out to us when available. When pressed, they said there was only ONE PERSON who could help and they were busy and would contact us later. When told this would lead to the end our business relationship, they said that was the best option because no supervisor would talk to us or could help us. Multiple additional attempts to get the problem resolved have not received a response, up to and including calls to Corpay's corporate office. In the 35 years our company has been in business, we have never been treated with this much disrespect by a vendor...and all as the result of our PAYING EARLY.

I would give Fuelman less than one star if that were possible.

My experience has been extremely disappointing. Customer service is unresponsive and unhelpful, making even simple issues unnecessarily difficult to resolve. More concerning, after requesting to cancel my account, it was not properly closed. Charges continued to accrue despite cancellation, and the situation escalated to being sent to collections.

This level of service is unacceptable and reflects poorly on how customers are treated. I strongly advise others to proceed with caution and carefully review all account activity if you choose to do business with them.

Overall, a frustrating and costly experience that I would not recommend.

When you have a problem as a customer.. they listen you
And try to have a solution for you.. thats very good... some companies.. they dont even care about your porblems..

I had a card being declined due to suspicious activity from the fraud department.
I did not receive a email from the fraud team to verify the transaction by yes or no. The email should be sent timely for my response, not the next day. This is the second time in three days that this has occurred. A inactive card when in need is detrimental to our transport system.

When using the map to find a location , I have yet to arrive to a location that is both open and accepts fuel man. Please update the map as it is not up to date. Had to spend cash to get enough fuel to reach a location known to accept fuelman.

The reps I've dealt with have been professional, I am still waiting for my fraud case to be looked at and its causing me to not be able to work until its resolved.

Wonderful experience everything is made nice and easy for all of our employees. i would highly recommend to my vendors

The attendant was very courteous and helped to resolve my issue.

This is a great company. The agents are very professional, patient, kind, helpful, and understanding. The service is great and I plan on working with them as long as possible. Great products as well. Very convenient for business.

Fuelman is really one of the worst companies I’ve dealt with being in my own business. Their billing practices are unethical. For three payments in a row they took more than the bill. It would end up with me getting a credit which is fine. I wound up with $8000 in credits. I didn’t pay one invoice then a second invoice. They suspended my cards without warning. When I called them to find out why my cards were suspended they said for non payment. For 10 minutes I tried to explain I had a negative balance. The woman would not listen. After a couple of days and finally figuring it out, they said they would not be reinstating my cards because of how I spoke to the customer service representative. I urge you to stay away from this company. I’d rather Zelle my employees then to use a company like this.

Theres a monthly fee and i was initially told payments were due monthly. Company charges 99$ late fees on any transactions after week so if don’t pay attention you could get 4 late fees in one month. This set up is a scam

Michelle, was Super helpful! She was very eager to help, I truly appreciate her excellent support and caring about my needs!

The staff I spoke to on the phone was friendly and helpful and was about to take care of both of my cards quickly.

Quick, knowledgeable, friendly

Classic short term business experience. Easy to set up an account. Impossible to shut it down. Phone numbers, chats,emails - can't find your account, please verify, I'm sending you. It's pretty embarrassing and childish really. I ended up reporting them to the attorney general for my state. Had the account for a few years. Monthly fee (no usage - just a monthly fee - racking up while they found the account cancellation department apparently at the south pole.) These guys are clowns.

Absolute GARBAGE!! I get better discounts and credit line with my pilot card! Customer service, trash your so called account manager, USELESS

Update. This company is still trash!! Someone named Melissa reached out and said she was going to handle this situation. Guess what, she didnt. Instead of just canceling this account she goes and says she'll make it right and even asked me to change my review. If she'd followed thru on her word I would have but didnt hear anything eles from her. So I contacted them to,see what the outcome was and low and behold it was closed and i was even informed( not the card just the case). So im like wow and it sucks that trustpilot dosent have a option to show the emails cause you'd have to see it to believe it.

Listen to all the horror stories about this company. Any other fuel card will be better than dealing with these unprofessional and lackluster company!

The representative was helpful and it was a pleasant experience.

I'm fed up with using the Fuelman website. The site is slow, there are login issues, and it's hard to find the information I need. The whole experience is disappointing

Fuelman would not communicate with us before suspending our fleet cards, even when the bank had told them, they blocked ACH payments due to a breach on our account. When we were made aware of the issue, immediately contacted them and pay the account in full. They pulled the old bait and switch with us. Initially, the representatives came off so nice, we canceled gas cards and other cards to go with Fuelman, when they convinced us that they were business friendly and would be as a partner. This resulted in a week of calling and getting nowhere and 5 different answers. Our drivers were embarrassed when the cards didn’t work, product not on time, had to overnight other cards to drivers to be able to move their trucks. No one reached out to us, listened to us, nor have they responded to any communication. If this is how they treat their customers, whether it was 6 months or 6 days, they fooled us and they will fool you too!