FurnitureHireUK.com Avis 

I had planned for a 60th birthday party on the weekend and when the company providing the garden marquee had completed the set up, I was left with limited furniture and a lot of space. I called up Furniture Hire UK and was fortunate enough to get through to Christine Pearson. Not only did she listen to me stress about the fact that I needed more furniture and at such short notice but she put me at ease and got to working out a way in which she could help me out.

She sent through an invoice for some items that we had discussed and after discussing with the party host, we decided not to go ahead with the hire. The next day there was a change in the plans and we then required the furniture. Christine was quick to sort out the invoice and to top it off, she sorted same day delivery after speaking with one of the delivery drivers at their Manchester warehouse.

My experience with this company was outstanding and that was purely because of Christine. I would highly recommend using them if you are in need of furniture hire, especially at short notice!

This is the second time I've used this company to hire the fantastic LED poseur tables - always a hit with the party guests!
Delivery and collection puntual.

We hired in desks and office chairs for 2 weeks during a company conference for our staff visiting from global offices staff. Everything arrived on time and was easily delivered and collected. Great customer service, will use again when needed. Thank you!

We hired the 'Silver White Party Package' for a prestigious supercar event held on July 5th. As requested, the furniture was delivered late afternoon on July 4th, but that is where the positive side to this story ends.

The driver unloaded the van and promptly drove off without asking any of us to check what had been delivered. We realised after he had left that we were missing a coffee table, the legs on the cube seats were broken and the white cushion covers on the sofas were absolutely filthy! By filthy, I mean covered in what appeared to be mud and oil. The two white bars were scuffed and grubby, but I was able to clean these to somewhat improve them. The stacking chairs were fine.

I checked my email and saw the delivery driver had forged my signature on the proof of delivery.

I contacted FurnitureHire and quite frankly was given the complete run-around.

I called at 18:12 on the 4th and spoke to a gentleman who said he was going to log the issue and get it rectified immediately.

I called again at 18:17 and spoke to a different gentleman who told me the same thing and assured me I would get a call first thing this morning.

On the 5th I called at 07:22 and 07:31 to again speak to a gentleman who promised the message had been passed on. He told me the main office would open at 08:00. I then called at 08:01 and spoke to a girl for 9 minutes - reiterating everything I had said yesterday. She tried to call the Manchester warehouse but was unable to get through. She did mention that it was probably a third party company that had carried out the delivery, but what had happened was unacceptable and she was apologetic. She said she worked for the bar hire company and was going to try until 9am to get through to someone then would pass this on to our account manager at 9.

I called again at 10:07 as I had not heard back and spoke to another female colleague. I asked to speak to our account manager and was told they weren't available. She again took down all the details and promised they would be passed on to the account manager.

I have then resorted to emails as I had an event to run and couldn't be making endless phone calls!

I finally received an email back at 15:19 on the 5th, full of excuses - a great one was 'we're just super busy at the moment' - that's great, but doesn't sit well with a customer who has heard nothing back for almost 24 hours. I was then told that as I had called out of hours team the messages weren't passed on - now correct me if I'm wrong, but by virtue of having an out of hours team, one would expect the team to be there to resolve issues...also, as a customer, I don’t want to hear excuses – I expect someone to take ownership and offer a resolution.

The furniture was collected on the evening of the 5th. The collection confirmation email was sent to me stating 'Nobody was available to sign during collection' - which is completely untrue as three of my colleagues were there, in our stand, watching the collection and seeing the drivers off.

I have emailed this company detailing the above but have heard nothing back from them. I suspect my email will be ignored.

I would implore anyone to avoid hiring anything from this company. Faults can be rectified but poor customer service is just not on.

We have received a nominal refund of just over £200. Considering we paid almost £2000 for the service, this is almost offensive.

We recently booked Furniture Hire UK for our wedding day in June. The entire team were extremely professional, very friendly and super helpful. From the minute we enquired, right through to the day and after the day itself the whole team at Furniture Hire UK were excellent. We received 5* service throughout and are very grateful for all your help and guidance. Thanks to you, we were able to sit back and enjoy our wedding as we knew we were in good hands. If anyone is needed to hire Furniture for their event or wedding we will always recommend you use Furniture Hire UK - we cannot recommend the team enough! Thank you again and again! Stacey and Leon x

I can NOT believe what happened on my wedding. Never had this ever happened to me ever in any of my events. Having paid my invoice in full and been told my chairs would arrive at 3pm. Not only did they not turn up to the wedding noone would pick up the phone after calling relentlessly. No reply no message no chairs. This is the most unreliable company do not use t

I never ever write reviews but I feel like I have to for this company as I do not want anyone to experience what I have had to and also I can see that the company are responding to the reviews so hopefully someone will actually contact me!

I hired 120 chairs and 120 cream pads for the chairs to arrive on 2nd June. They contacted me to say when the delivery would be and it was delivered at the time they said and I was thrilled!

The day after the wedding (5th June) the chairs were due to be collected. I was informed by my venue that only 90 cream pads were delivered on 2nd June. I was not informed of this beforehand as the venue only noticed on the day of the wedding (4th June) and they didn’t want to inform me on the wedding day as they didn’t want to cause any stress. This meant that 30 guests had to be seated on exposed wood and velcro which actually resulted in 3 guests ripping their dresses!

I received an email on 5th June stating the collected would not be taking place that day and would actually be the following day. I responded right away acknowledging the email and also letting the company know about the missing pads. The lady responded but ignored the missing pads issue.

I then emailed back asking for a response on the missing pads and got no response. On 6th June I called the company asking when the collection would be and spoke to someone called Emma. Emma explained they had no one to do the collection that day so it would not be until the next day. I had not been informed of this until now. I also told Emma about the missing pads. Emma was very apologetic and said a follow up email would be sent to me to sort out some sort of compensation. I never got an email.

I went on my honeymoon on 7th June and kept getting emails from my wedding venue stating the chairs were still there and very much in the way, when would they be collected. I was getting very stressed and was unable to enjoy my honeymoon. The collected finally happened on 10th June!!! 5 days late and no contact about it since the call on the 6th June.

I emailed multiple people who i had contacted previously at the company, Vikki, Leah and Emma and no response. Emma finally emailed me back on 14th June stating how sorry she was and that she understands a partial refund has been arranged. I knew nothing about this so responded right away asking about this as I had not heard from anyone or received any refund. I have still not heard back.

As I said I never leave reviews but I had to this time as this was my wedding and honeymoon and meant to be the happiest time and not stressful! This may just be a one off but I don’t want anyone else to experience this. I think the lack of communication has been the biggest issue here and is still ongoing. I personally think that communication can usually solve 99% of customer service issues.

We hired tables and chairs for our Jubilee Street Party and Furniture Hire UK could not have been easier to deal with. They were friendly and helpful from the outset, without any fuss they upgraded our chairs due an issue at their end, they called a few days before the event to confirm arrangements, their drivers called to alert me they were on their way and they were super-helpful with the delivery and collection. The whole team was professional from start to finish.

Fantastic customer service, prompt, efficient and helpful staff. The exam tables were delivered and collected when they said they would be with email updates.

What an AMAZING company, service has been so helpful and processional since I reached out to them. Great communication, the delivery staff were on time which made the set up and set down so much easier! The office team are also fantastic as they responded really quickly and provided lots of information! I HIGHLY HIGHLY recommend this company

Excellent service from Furniture Hire UK for ghost chairs in the run up to my wedding. They made sure they contacted before and after so we were put at ease during a very stressful period. The chairs looked stunning on the day! I would highly recommend using Furniture Hire UK for any occasion or event. A massive thanks for making sure the ceremony set up looked beautiful for us and the guests.

Fantastic service, Leah is a great Account Manager. Always well packed and in good condition, delivery was prompt and and within strict time slot. Would thoroughly recommend.

We have been using Furniture Hire UK for a few years now for equipment for our Jet Set Speaker events. They never fail to deliver a fantastic service. Even when requests have come very last minute they have pulled out all the stops to get what is needed to us.

Great communication from order & delivery to collection.

Highly recommend

First experience and thoroughly disappointed. I’ve read reviews with similar issues so before I get a lousy response that blames my experience on the “storm”, please don’t… clearly it’s a pattern.

Due to the storm yesterday I was contacted a day before and given the telephone number of the delivery team and asked if I still wanted the items due to the weather - which I did. Now I’m not stupid, clearly there would be issues due to the weather. But what I did not expect, was to not be communicated with accordingly and given wrong information. I contacted the delivery team and asked for an ETA. I was told it would be arriving between 13:30-14:30. In this instance I made my way home and waited. Once it reached 14:30 I couldn’t wait any longer as I was on an extremely tight schedule. I asked my neighbour to be on the lookout and take the delivery for me. I made my way back to my other home and continued setting up for my party which started at 19:00. After being so caught up in organising I realised I hadn’t heard from my neighbour, to which it was revealed the items still hadn’t arrived. I called the team once again and asked the status as I had been assured a time slot. The gentleman on the phone very unbothered sounding said the drivers were in Milton Keynes due to the storm and won’t be with me for another hour ( I live approx 1hr & 10mins from Milton Keynes). This was at 15:00. I asked the team to defer the delivery back to the original address which was 9mins away from the other location, seeing as they clearly were no way near and I did not have time to be running back once again to collect. I asked to differ the address on the advice of the Assistant Sales Manager whom stated I could ask the drivers to do so. 16:00 arrived and still no items. Shock.

At 16:30 I received a text to say my delivery would arrive between 18:19-19:19. Correct me if I’m wrong but your website and email confirmation both clearly state delivery is between 8am-6pm. Yet my items were due to arrive way after your delivery hours ? At a time no longer useful to me.

I emailed furniture hire and I received a response from the same assistant sales manager apologising for the delay (and I quote) “but with the best will in the world we cannot control the weather situation”. You are not God, I think I know you cannot control the weather, however clearly my email went over all heads. My issue is I spoke to the delivery team twice, if you cannot guarantee a time then I’d rather you have said you cannot specify on a time right now, instead of having me waste my time going to and from locations, waiting for an hour with no updates. Common sense would tell you to maybe inform your customer there is a delay and the items will no longer arrive during the estimated time. Even after the first given hour slot surpassed, why did I have to go out of my way to query the whereabouts, why would you not inform me it’s no longer arriving then? Poor service.

The delivery arrived at 18:20. Whilst guests were already arriving. Embarrassing. The two guys who were offloading the items were clearly not patient as they decided to carelessly put the tables inside my passage way, and let them bang against the walls which left marks. In the end the items stayed outside in the shed area and not used. As we did not have any time to set up as guests were already there. Waste of time and definitely waste of money. Regardless of the weather - communication sucks.

Then on the day of collection, they arrive at the other location. Even though I changed delivery and collection address on Friday. What a shambles.

Oh, and the bench’s were filthy, the wood was heavily splintered. So you can most certainly take them back how I received them - and perhaps give them a good clean.

Fantastic customer service, very helpful. Furniture prices extremely reasonable, delivered and collected on time, very professional. Thanks.

Really disappointed by an outrageous quote that was more then triple other companies, and very rude sarcastic customer service

Harry came back to me straight away offering our College a solution that was a) affordable and b) within an ultra quick turnaround.
Excellent organisation!

Hired Led furniture for my daughters party on 9/10/21 delivery & pick up were as said, the furniture was very impressive, all teenager guests & daughter was thrilled with it all.
Many thanks Debbie

Shocking quality chairs. Ordered 120 for a wedding. Some chairs were broken, some had splinters protruding, chairs weren't the same style, chair pads differed. Chair pads very stained. No velcro on some chairs to attach the pads. Needless to say I wouldn't use them again!
Edit 01/10/21.
Was contacted as they stated below (although note I had provided them with feedback prior to me leaving this review. I was only contacted after adding my review on here) and asked if I had photographs. I do.
I was asked if I would remove this review if they gave me 50% of the cost back.
I did not consider this enough as the chairs were disgraceful and I couldn't use them for the purpose intended. The girl on the phone agreed it was probably a case of me having the last chairs left in the warehouse. She advised she would speak to her manager about how we could go forward and get to me. No-one has gotten back to me.
Use them if you're prepared to take the gamble on what chairs you'll get. If I had accepted their offer this review would have been removed.