FurnitureHireUK.com Avis 

Used FurnitureHireUK for a recent trade show. They were the only vendor that delivered items on time, placed them right in my stand, and collected them back on time. Becky was incredibly helpful with organizing everything - right from placing the order to arranging deliveries. Would highly recomment.

Delivered the goods, table and bench hire. Not in very good condition, but hey it was last minute and needed urgent for weekend. Delivery driver offered 0 support. Another guy arrived and assisted.

Collection was a little shambles, asked for the racks / trolleys that (were not) dropped off. Collection lads gave a real “jobs worth” to the pick up.

Our key negativity is the super high charges for delivery £200 drop
And collection, then sneaked in a £25 for next day.. if you have more time use / find someone else. In fact for that price I could have bought them new. Won’t use them again, real rip off and upped their costs as they new your urgency and choices when let down.

Professional amazing service! The staff at Furniture Hire, especially Ronnie, who was amazing from the moment I made an order. He guided me on the options to take to ensure the delivery of the goods went smoothly, providing me with tailored choices that met our event's specific needs. All emails and calls were promptly returned. I can't recommend it enough. Thank you, furniture hire, thank you, Ronnie.

Absolutely fantastic service from start to finish.
From Harry in Sales to the delivery and pick up teams who managed to get right where we wanted the items .
Cant recommend Furniture Hite UK enough

I have used furniture hire uk now for many events, both business and personal. Couldnt reccomend enough. I even used them for my daugthers wedding.
Staff have always been very accomodating to my sometimes tricky or last minute requests.
I would not hesitate to use again in the future

Horrendous service

Very unorgansied and and unprofessional. Informed us 1 day before delivery they are having transport issues. Trying to up the cost by £1000! Then apparent system errors on the chair cost meaning each chair will also go up in cost. All of this 24 hours before they are due to arrive. Endless lies and nonsense excuses given.

Stay clear.

Don't use this company. They are far more expensive than others. I found a quotes 1/3 of the price with City Furniture and Funky Furniture.

They are sneaky with their T&C's and we had to pay 25% for an order we didn't even commit to after informing them 1 week following their quote we no longer needed the items.

Disgusting company. Their van hit me in October. I called 5–6 times and was ignored until I threatened to report it as hit and run. Katrina finally emailed asking for my insurance but delayed giving me theirs. I had to ask 3 times. She even gave me a fake phone number. Promised me a courtesy car, now refusing it. I dont even think she knew what she was talking about. Six months wasted and my car’s still not fixed. today Rebecca answered nicely at first but turned rude when she realised it wasn’t a sales call. Katrina then had the audacity to blame me for their delays and became extremely rude and was shouting at me so I had to put the phone down. If you ever owed them anything, they’d chase you for every penny!!! but when they’re at fault, they lie and hide. Total scammers — avoid.

I can not thank this company enough for all the support to our day centre working with adults who have learning difficulties,
Wonderful kind people would highly recommend supporting this business
5⭐️

I would like to commend Becky W for her exceptional customer service and for going above and beyond. Becky is truly an asset to your company.

Here’s the context for my positive feedback: I hired 200 Chiavari chairs from another hire company for my son and future daughter-in-law’s wedding on Sunday, 18th August. About six weeks before the wedding, the company informed me they couldn’t deliver the chairs on the weekend, a day before the wedding. The wedding venue couldn’t accommodate a weekday delivery, creating a significant logistical issue and causing much distress, as 200 guests were expected.

In desperation, I contacted Furniture UK and spoke with Becky. I explained my dilemma and requirements for hiring lime-wash Chiavari chairs with matching seat pads. Becky checked her system and confirmed that I could hire the chairs and have them delivered at the specified time, even providing time slots! Her knowledge and understanding of my difficult situation reassured me that the booking and delivery would be on time. Becky also promised to call me two days before the wedding to confirm the hiring of the chairs and to reassure me that everything was in order.

As a retired Operational Manager in local government, I am acutely aware that what is promised is not always what is delivered. However, I am pleased to say that Furniture Hire UK delivered the chairs to the venue well within the time slot. The chairs and seating pads were clean and of quality. The day after the wedding, Furniture UK collected the chairs promptly, as the venue was booked for another function.

My experience with the quality standards and professionalism of Furniture UK is five-star. I especially want to commend Ms. Becky Withey, who was incredibly knowledgeable with excellent customer practice and was most helpful in aiding me with hiring the chairs. Her advice on securing the delivery timings and arranging the collection was precise. Family and friends have asked for recommendations for hiring furniture for events, and I have not hesitated to recommend Furniture UK and specifically to contact Ms. Becky W.

I recently ordered furniture from Furniture Hire UK for an important event my company attended, and unfortunately, I had a very disappointing experience. There was an error with the collection date, which I strongly believe was due to a mistake on their end. Despite having agreed on a specific collection time, their staff failed to arrange it correctly, causing significant inconvenience.

What was even more frustrating was the lack of accountability from Furniture Hire UK. When I reached out to resolve the issue, they refused to acknowledge their mistake and took no responsibility for the error. It was clear that they were not interested in addressing the problem or making it right.

I want to warn others that if you encounter any issues with your order, don't expect Furniture Hire UK to be helpful or responsive. Their approach to customer service is severely lacking, and this experience has left me with a very negative impression of the company. I would strongly advise looking elsewhere if you value reliable service and accountability.

Great customer service from start to finish. Kept us constantly updated throughout the delivery and collection periods.Delivery and collection was smooth with helpful and friendly staff. Thank you"

The staff were excellent and the quality of the items also was excellent

We needed furniture for delivery asap as ours we had ordered hadn't come. The sales staff were on it, and we had no issues til the order came. We had specifically asked what the state of the tables would be and we were informed they would be all quality checked and cleaned before coming out - either the person who does it has a different perspective of what it or isn't acceptable or it wasn't done. The table tops were scuffed with marks all over them and as they were a rattan style there were parts broken and sticking up. I ordered two parasols and no weights came to hold them down, I called to ask for them the second delivery came out and still not enough weights for the parasols. Raised this as a complaint and the only response i received was a manager passing the book and blaming someone for the downfall of my order. I don't need to know who's issue it is, I was merely flagging the issues so they could be internally rectified, perhaps a training need whatever that looks like. In stead "we haven't had any other complaints" and "not our fault" was all i received therefore the raising of concerns was pointless it seems. Disappointing to say the least.

This company is great when it comes to hiring furniture for various events. The customer service they provide is top notch and they are really quick to respond to any queries. Every is really friendly and you are always guided along the entire process so there is no worry or hassle.

Great staff and good quality furniture. Would definitely use again

After my original chair suppliers let me down two working days before a big launch event, I phoned Furniture Hire UK and got through to Emma Keating who was so lovely and helpful. She sent over a quote almost immediately and managed to process my request with guaranteed delivery ahead of the event. I couldn't be more grateful for her help.

Fabulous customer service! I enquired about hiring chairs via email and within 5 minutes had a call back from Brooke who talked me through the entire process and couldn’t be more helpful. She wanted to ensure that for the threshold of hire I made the best of there services and catered for all my linen requirements for my wedding as well! Which saved my budget as I was going to have to buy them. Very quick to respond. Had a quote within minutes and saved on carriage costs as they had a special offer to apply. All paid and a receipt issued automatically with a follow up from Brooke to say she would call me the day before! John Lewis customer service could learn from this company! Thank you Furniture Hire!

Hired some garden furniture for our wedding. Really liked the website and how you could see what you’d be paying, including delivery (which allowed me to keep adjusting until it all fitted into one van).

When it arrived, there was only one person in the van. Since the van couldn’t get up our road (my fault for not requesting a smaller van) this resulted in my now-husband and the driver making a lot of trips up and down the road with chairs (light but sturdy) chair covers (comfy) and tables (very, very heavy, 6ft) and a bench or two. Honestly, he would have been well within his rights to have called the whole thing off after that. The path of true love doesn’t run smooth, certainly not with our road and my organisation skills.

Very happy with the quality of the chairs, armchairs and benches. The tables were a little worn, but some tablecloths sorted that out. Fantastic value for money and everything felt comfortable and sturdy, even on grass.

The return journey was a little better with the smaller van able to get most of the way to our house and extra pairs of hands to carry it all. Still only one driver, so make sure you have lots of help. If you have a reason for them to get to you early, let them know. They will call when half an hour away. They seem to work quite long hours; our pickup was after 6pm.

Every time I had contact with this company, they were polite, helpful, and reacted appropriately to snags or suggestions, more so than most. I wouldn’t hesitate to recommend them or use them again.

One final tip: your deposit invoice is separate to your payment invoice. Quote the right one when you ask for it back just in case they aren’t linked!