Future Family Avis 

565
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Rachel has been an amazing care partner in this entire process. She has considerably answered questions that my wife and I have had. She’s provided comfort and encouragement during sometimes challengi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was an easy and quick process. Curtis made me feel at ease with how quick he answered my questions and helped me get my loan processed. 10/10 I definitely would recommend this company!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Future family has been such a blessing for me and my family. Having this option was a life saver and the care they provide during fertility treatments was unmatched. Rachel my nurse was so helpful whe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tiffanie Beckles was an absolute pleasure to work with! She took her time explaining the entire process and pricing with my wife and I and answer all of our questions promptly! She also was very knowl... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Santé & médecine

Informations provenant de diverses sources externes

Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

565 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,7

Tous les avis

(565)

75 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Highly knowledgeable thank you

Highly knowledgeable, compassionate, and supportive. Jennifer made my journey easier, I am grateful for her exceptional care and guidance.

Her attention to detail and meticulous care during procedures gave me confidence that I was in good hands. I felt reassured knowing that she was there to guide me through the emotional and physical challenges of fertility treatment.

Not only Jennifer is a skilled nurse, but she also showed great empathy and understanding towards my feelings and concerns. She provided emotional support when I needed it most, and her kindness made a difficult journey more bearable.

Definitely recommend her ❤️

14 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Future family

Highly recommend future family. Curtis is an amazing part of this company. He responds quickly and is such an amazing person.

7 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Curtis is the BEST! None better!

Curtis stands out as one of the top 1% of financial advocates I've encountered in my lifetime. His unparalleled passion for ensuring his clients are well taken care of makes him the perfect person for the job. We are incredibly thankful for his assistance during this stressful process.

15 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Working with Jackie for about a month…

Working with Jackie for about a month now. She has helped me understand the ins and outs of this loan that I was going to get. She walked me through everything and has been available to me whenever I needed her. Thank you future family and Jackie for helping me start this process off smoother.

15 février 2024
Avis spontané
Noté 2 sur 5 étoiles

I wouldnt recommend

My experience with future family was great at first. Until I realized I was told the wrong information. Before I sign the loan I asked the representative multiple times that if we don't use the entire loan amount in which we took out, and we didn't use all of our dispursment funds that our monthly amount would be lowered. She said yes multiple times. We didn't need to take the entire loan amount, but we were advised by the representative to take the entire approved amount because you never know if you'll need more for other treatments. We did not need the entire loan. This was not clear to us. Again I was under the impression that after the Dispursments period if we didn't use the entire loan amount our monthly loan amount would be adjusted lower! Thats a couple extra grand that we are paying for that we did not use!!!

I did want to say that I had a wonderful experience with Stephanie. She was kind and compassionate. Always checking up on me, she was switched out for another nurse who doesn't have the same compassion as Stephanie. She Is nice, but she doesn't go the extra mile.

In general I wouldn't recommend future family again based on the miscommunication on the loan, and lack of communication with my nurse in the last month or so.

12 février 2024
Avis spontané
Logo de Future Family

Réponse de Future Family

Hi Amy, thank you so much for taking the time to provide us with your feedback.

We're very happy to hear you enjoyed your experience with your nurse. Our Nurse Team is one of the main services that makes us so unique, and continues to be a huge value add and a reason why our patient's select to partner with us. We will definitely pass your feedback to the team!

We sincerely apologize for the inconvenience regarding your loan, that's never our intention! A member of our team has reached out to you this morning regarding your feedback. We'd love to learn more and also see what we're able to do to make your experience a positive one.

Thank you and we look forward to speaking with you.

Noté 1 sur 5 étoiles

It is almost impossible to speak to…

It is almost impossible to speak to anyone.. have emailed called nbr only to be told to email.. no response. Terrible way to run a company.

8 février 2024
Avis spontané
Logo de Future Family

Réponse de Future Family

Hi Dale, thank you for taking the time to write your feedback. Rest assured, our team has received your emails this morning and is diligently working on a reply. We apologize for any inconvenience or delay you may have experienced.

Our Future Family Customer Operations communication standards is set to a high level and we aim to exceed our members expectations with every interaction. We promise to provide responses within 24 hours during our company operating hours, and we are happy to say we work efficiently to ensure we always respond as fast as we can.

We communicate with our members in whichever way is most convenient for them. Upon request, we are always more than happy to accommodate a phone call. Please note, we have escalated your request internally and our team will be reaching out shortly to assist you.

Again, we apologize for any inconvenience and we look forward to speaking with you soon.

Noté 5 sur 5 étoiles

Ryan T

Ryan T. is ABSOLUTELY AMAZING! He has been so helpful and compassionate as I navigated through figuring out how to pay for my IVF. He explained everything thoroughly and made this process and experience with ff easy. Thank you, Ryan, for everything!

15 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Wonderful Company!

Jackie provided immediate, personable, and clear/direct support in securing our loan. Would absolutely recommend this company for fertility funding!

2 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Curtis F.

Curtis’ friendliness, compassion, helpfulness, and motivation really helped in my IVF journey. Curtis feels like part of my family (the one you actually want to invite over for Thanksgiving dinner). I’m beyond blessed to have him in my IVF journey, and I am completely blown away by his response time and professionalism. He made me feel heard, valued, and important. Thank you so much for all that you do.

29 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Curtis for the win!

Curtis has been nothing short of incredible during the application process. He has been extremely informative, beyond helpful, kind and enthusiastic. This man needs a raise!

29 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Curtis is a very friendly and helpful…

Curtis is a very friendly and helpful professional who has helped us through getting us a great loan for adoption! He was very kind and was very helpful with any questions we had throughout the entire process.

I would highly recommend Curtis!

27 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Wow..

Wow... Curtis was absolutely amazing. He was so easy to talk to and made me feel very comfortable with the whole process. He took the time to answer all my questions and concerns in a very timely manner. Thank you so much for helping start my husband and I new journey.

22 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Future Family makes fertility treatment easier!

We have just started the IVF process, and Future Family has already taken a huge weight off of our shoulders! Curtis is so kind, eager to help, and his response time is so quick. In the short time we have been working with Curtis we are truly blown away by his hospitality! I would definitely recommend Future Family to anyone going through fertility treatment!

19 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Laura

Laura was so helpful with all of my anxieties and questions in the first few weeks of pregnancy. I was able to share any concerns and get a quick response. She also was great at remembering my appts and making sure to ask how things were. So thankful to have had her in the early weeks of pregnancy!

18 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Experience

Ryan T was incredibly helpful with explaining the financial process, answering all my questions and putting my mind at ease. Every fertility journey is different but I think a common theme is worrying about the cost. Thanks to FF and Ryan, it’s one less thing on a very full plate.

9 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Ryan T >>>

IVF is stressful as it is but future family is not! I have nothing but great experiences thus far.
Ryan T has literally been a life saver -
We were in a rush to get everything figured out with our clinic and he didn’t stop until it was completely sorted out! Never made us feel like we were an inconvenience, super fast response times, and truly was nothing but helpful

9 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Ryan T. is the best!!

Originally, we signed up with Future family to help us with IVF payments. It turns out, we are in a mandated state for IVF coverage with insurance, and didn’t need the loan. Canceling our loan was so easy. I was nervous and scared we wouldn’t be able to get out of it— but Ryan T. was SO helpful in letting us know that we should make the best decision for us.

29 décembre 2023
Avis spontané
Noté 4 sur 5 étoiles

Thank you Curtis!

I found Future Family through my IVF doctor. Once I applied, I was connected with Curtis to complete the loan process. Curtis was super helpful, friendly, and knowledgeable throughout the entire process! He really made this part of the IVF journey a lot easier for my husband and I. He was very responsive whenever we had any questions and seemed like he genuinely cared. I would have given this review 5 stars, but I was disappointed with the rates at Future Family. They promote 0% APR, but it’s near impossible to even come close to that. My husband and I make decent money and we both have fantastic credit, but we ended up with 9.24% APR. I thought we would’ve at least been close to the 0%. It was pretty disappointing. Other than that, the service was great, and Curtis was amazing.

7 novembre 2023
Avis spontané

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