Timely  Avis 221

Always quick to reply to any suggestions I have

I needed help trying to figure out how to place a part payment on a clients card, and part payment on cash.
Whilst most directions within the app are very good, and quite intuitive, I couldn’t figure this one out.
I sent a message, asking for help and was messaged back immediately, saying that they would get back to me ASAP, but it might be a few days, as they were experiencing a high volume of messages.
About 4 days later I received an email, with a solution/ directions on how to resolve my issue.
It works a treat!
Thank you.

I accidently updated my subscription to annual , the payment was already made, I did not use it thereafter and within the day I wanted the subscription cancelled and the money refunded but I was told that that is not possible, I would have to use it until next year , how is that service ? This is completely unacceptable .

Very prompt and concise assistance provided. Thanks!"

Although we get frustrated when things dont go smooth with our booking system, Timely staff tries their utmost to fix things asap. No need to get hot under the collar. I found using the ? HELP and contact support and then leave your question/problem there works fast and if there is still something that is not clear, use the email they sent to explain. It is a real person behind the email - always so helpful and will keep trying until you are happy. Thanks Timely we have been with you since 2014 and still loving every moment

Very professional and very helpful when answering any questions.

Have used Timely for nearly 6 years now, I’ve upgraded my business to their top tier recently and it’s great. They have always responded quickly. The system is easy for us and our clients. Love the deposit options as it’s almost wiped out our no shows!

I absolutely love timely, have been using for about 6yrs without any hitches.
I love the ease of use, the repetative actions to speed up processes, being able to rebook the same service, the reports have lots of detail. The look of the appointment page, the sms booking confirmation and last but not least the team behind the scenes, always ready to help,guide and problem solve if required. Couldn't recommend timely highly enough.

Rubbish support. Did not reply. Couldnt set up online payment system and no one replied to my email or phoned me back after I was told they would. Youi have to wait 24 hours for a call back. if I have an issue, then I need help with it at the time of the issue, not when a software company feels like calling me back then dont bother anywayt

Always prompt service and nothing ever too much trouble

love timely ! so easy to use

Love this booking app. Just wish clients weren't scared to use it lol I have all my services priced. And had hubby do a booking to see how easy it was. And if he could do it, why can't others lol still trying to figure out how the reward system works as I book all my regular clients myself.

Timely has been a game change for me in terms of Diary Management.

Clients decided where and when they want to meet with me and I grant them permission (within guidelines set by me) to do so, with no further input or management from me.

This is a fully featured program, easy to use, with excellant Australian support.

Poor product experience. Have a valid credit and the company won't process a refund. Don't recommend.

Really patient and helpful staff member, which is important if you're trying to get to grips with new systems and ideas...

Love the Timely program easy to use great customer service. Only negative is you cannot get instant help unless you pay for phone support so have to wait for email responses which is sometimes not ideal. But brilliant team brilliant program.

We've relied on Timely for 9 years now and it has helped our business stay in order and reliable.
Their support is always prompt and available.
We really love Timely and it's part of our own identity as a brand.

Immediacy of response and accurate interpretation of my query. Thanks Again.

Great company to work with. My salon has been with them since opening and has allowed us room to grow with a system that manages that well.

Thank you to the support team for their quick response and interest in the customer to have a better experience, all the points that I inquired about have been clarified, illustrated with pictures as well
You are truly Saviors