I had the same experience as most of you with this company. I call BS on this company not only for “requiring” a certified letter to cancel in the age of technology or accepting a cancellation over th... Voir plus
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Lisez les avis des autres
Alarm functions not working, calls result on 45+ minutes on hold without answer. Receptionist promises a call back from technician later that evening or next day - no call ever returned. Impossible to... Voir plus
L'entreprise a répondu
Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a cert... Voir plus
L'entreprise a répondu
I recently bought a house and took over the buyers contact. I have had nothing but dedicated employees trying to do all they can to assist me. Our installer Anthony V., is a great guy, he has gone abo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
Coordonnées de contact
21031 Warner Center Lane, Suite D, 91367, Woodland Hills, Etats-Unis
- 8554474961
- customerfeedback@ghssecurity.com
- www.ghssecurity.com
Dishonest from the very beginning
Dishonest from the very beginning. Said there was no contract and then somehow I’m locked into a 5 year contract! Said we would receive cameras and garage remote opening and closing. We received one still camera and they re-used old sensors that were already in the house we had just bought. Customer service is HORRIBLE and rude and causes you to have to defend yourself. Their installer was NOT licensed by the state when he installed our system and we never received an operator manual for our system. It’s had to be replaced since and we got a “new” one with reduced options. At least the old one looked better. Now our doorbell doesn’t work. Total ripoff and rude customer service. The last technician that came was, however, nice.
28 septembre 2018
Avis spontané
Réponse de GHS Security
Elizabeth,
Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who has since then personally reached out to you to resolve any issues you’ve experienced with your system and services, and to schedule a complimentary service appointment with one of our expert service technicians to ensure that we are doing all we can to assist and serve you.
Current notes on your account indicate that we called and reached your voicemail, and left you a message with information regarding setting up the above system inspection. Please let me know if there is anything I can do to expedite that process - You can reach me via email 24/7 at hspencer@ghssecurity.com.
We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We hope to hear back from you soon so that we can resolve any and all issues you've experienced.
Here to serve,
Heather S.
GHS Security
Nice customer service.
28 septembre 2018
Avis spontané
I am extremely satisfied with the service GHS provides!
I am very satisfied with the service GHS provides. I really appreciate having their app on my phone. Wherever I am, out shopping, paying bills, visiting friends, I know at a glance what is taking place at my residence. When my back-up person that has a key & the code to access my house needs to go in because I’ve needed something repaired & I’m not home, the GHS app on my phone notifies me of that person when entering & leaving. Very good feature to reassure me that no stranger is trying to get in. The ease of shutting off an alarm when I’ve accidently set it off is also a benefit I appreciate, so I can get it turned off quickly. Another feature of GHS phone app is that it notifies me if I haven’t set it to the “stay home” mode by 9:00 pm. I forget to do that but GHS slways remembers.
28 septembre 2018
Avis spontané
I don’t feel I’m getting the protection…
I don’t feel I’m getting the protection for my home when I’m not there. Poor notification and follow up when the alarm is triggered.
28 septembre 2018
Avis spontané
Réponse de GHS Security
Debra,
Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who has since then personally reached out to you to resolve any issues you’ve experienced with your system and services, and to schedule a service appointment with one of our expert service technicians to ensure that you are educated on how to properly use your system.
We value our customers and do all we can to ensure 100% customer satisfaction; if there is anything else that you need assistance with - including scheduling the above appointment, if not yet done - please do not hesitate to reach out to me directly and I will do all I can to assist! You can reach me via email 24/7 at hspencer@ghssecurity.com.
We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you.
Here to serve,
Heather S.
GHS Security
Not trouble free
Not trouble free or particularly user friendly, but it gets the job done,
28 septembre 2018
Avis spontané
We have had GHS since February 2018
We have had GHS since February 2018. The service is good, customer service when you can reach them is great. They have certain operational hours, so you don't have someone live to speak with 24/7 if there is a technical issue with equipment. However as far as being able to secure home and feel safe, they are great and response time is awesome.
28 septembre 2018
Avis spontané
Slow response time for service tech
System monitoring and reporting is excellent. We have had problems communicating with the office and getting service at our home. we had all new replacement windows installed, so are in need of new sensors on all windows. It has been two weeks since my first phone inquiry phone call, and we still do not have a satisfactory solution. Office communication seems to need improvement.
28 septembre 2018
Avis spontané
The system does not work if the power…
The system does not work if the power goes out. 24 hr (maybe) is not long enough time. For that alone I'll be switching ASAP. I also only wanted to test it out but got ropped into a 5 year contract. Not happy! Not to mention the batteries always go out. Then the GHS guy that showed up to my house unannounced at night and freaked my roommate out. YUP I'M DONE!
28 septembre 2018
Avis spontané
TC dlga
Not happy with the service unable to use camera's but being charged for it
28 septembre 2018
Avis spontané
Once I got used to system
Once I got used to system, it has been great knowing my home is protected when I’m away, and I can rest well at night, knowing I am safe!
28 septembre 2018
Avis spontané
I like my GHS Service
I like my GHS Service! I had a well known alarm company prior to GHS but GHS goes the extra mile to check in to make sure everything is ok even when I trip the alarm by accident.
Thank you GHS for keeping my Family Safe.
28 septembre 2018
Avis spontané
Terrible customer service.they lie…
Terrible customer service.they lie about how many "clips"you get.took 2 months to get a camera fixed that was defective since installation.
28 septembre 2018
Avis spontané
Réponse de GHS Security
Edward,
Thank you for being a valued customer of GHS. I wanted to reach out to personally apologize for any issues you’ve experienced with the services & equipment we provide you, and to let you know we will do all we can to rectify these issues and ensure your 100% satisfaction. Upon receiving your feedback, I was able to locate your account and have escalated your issues with our Urgent Retention Team, who will be personally reaching out to you to resolve any issues you’ve experienced with your equipment/cameras, system and services.
We value our customers and will do all we can to ensure your 100% satisfaction as a loyal customer; if there is anything that you need assistance with prior to speaking our Retention team, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at hspencer@ghssecurity.com.
Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We will be in touch to assist and resolve any & all issues as soon as possible.
Here to serve,
Heather S.
GHS Security
The promise of paying my ADT contract…
The promise of paying my ADT contract nobody is taking care of it.
The false alarms products of the isntalation and bad sensor I never receive the check to pay them
28 septembre 2018
Avis spontané
Réponse de GHS Security
Kenricho,
Thank you for being a valued customer of GHS. I wanted to reach out to personally apologize for any issues you’ve experienced with the services & equipment we provide you, and to let you know we will do all we can to rectify these issues and ensure your 100% satisfaction. Upon receiving your feedback, I was able to locate your account and have escalated your issues with our Urgent Care & Retention Team, who will be personally reaching out to you to resolve any issues you’ve experienced with your contract takeover, system and services.
We value our customers and will do all we can to ensure your 100% satisfaction as a loyal customer; if there is anything that you need assistance with prior to speaking our Retention team, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at hspencer@ghssecurity.com.
Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We will be in touch to assist and resolve any & all issues as soon as possible.
Here to serve,
Heather S.
GHS Security
Majority of the time our doorbell…
Majority of the time our doorbell camera does not record. The other half of the time it says our storage is full, therefore it stops recording, and you have to manually go in and delete recorded footage.
28 septembre 2018
Avis spontané
Price could be better for what I pay I…
Price could be better for what I pay I would have alot more equipment through vivant.
28 septembre 2018
Avis spontané
They are always responsive if my alarm…
They are always responsive if my alarm goes off. But I am curious why they never check with me when it shows my hall monitor is not working!
28 septembre 2018
Avis spontané
Overall greatness
28 septembre 2018
Avis spontané
Excellent service
Excellent service, easy to use system definitely recommend
28 septembre 2018
Avis spontané
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