I had the same experience as most of you with this company. I call BS on this company not only for “requiring” a certified letter to cancel in the age of technology or accepting a cancellation over th... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Alarm functions not working, calls result on 45+ minutes on hold without answer. Receptionist promises a call back from technician later that evening or next day - no call ever returned. Impossible to... Voir plus
L'entreprise a répondu
Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a cert... Voir plus
L'entreprise a répondu
I recently bought a house and took over the buyers contact. I have had nothing but dedicated employees trying to do all they can to assist me. Our installer Anthony V., is a great guy, he has gone abo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
Coordonnées de contact
21031 Warner Center Lane, Suite D, 91367, Woodland Hills, Etats-Unis
- 8554474961
- customerfeedback@ghssecurity.com
- www.ghssecurity.com
My problem was solved quickly
28 septembre 2018
Avis spontané
Great Alarm service
Great Alarm service.
Some of the reps can be rude when it comes down to certain billing when you as the customer that don't have knowledge of the past due on your account
28 septembre 2018
Avis spontané
Quick response to alarms but equipment…
Quick response to alarms but equipment is bad. Touch pad and doorbell problems
28 septembre 2018
Avis spontané
Great service when I call they answer
28 septembre 2018
Avis spontané
The customer service and tech service…
The customer service and tech service is great. I was told by the tech that GHS needed to upgrade/replace my garage door alarm component, and that has not happened. He did work on it and get it connected to my wifi, but that only lasted a couple days.
Sean McKenzie
28 septembre 2018
Avis spontané
Having buyer's remorse
I was lied to from the jump bow I have a contract and my service sucks. My skybell doesn't work half the time. You wait online forever to get assistance. Tech support can't fix your issue. I'm having buyer's remorse
28 septembre 2018
Avis spontané
They are always friendly and professional
They are always friendly and professional on the phone, and service is always scheduled in a timely manner. All service technicians have been friendly and professional also. Great company!
28 septembre 2018
Avis spontané
Your costumer service is bad your…
Your costumer service is bad your prices are really expensive you force people to a long contract.
28 septembre 2018
Avis spontané
Réponse de GHS Security
Lillian & Carlos,
Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who has since then personally reached out to you to resolve any issues you’ve experienced with your system and services.
Current notes on your account indicate that the issues you were facing have been resolved and that you are once again happy with the services and equipment we provide you. We value our customers and do all we can to ensure 100% customer satisfaction; if there is anything else that you need assistance with, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at hspencer@ghssecurity.com.
Based on our recent contact, I hope you will consider taking the time to revise your review to reflect the current status of your account and your experience with our company. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference.
Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you.
Here to serve,
Heather S.
GHS Security
The worst security company I have ever…
The worst security company I have ever had to deal with. I cancelled my service.
28 septembre 2018
Avis spontané
Réponse de GHS Security
Robin, please accept my most sincere apologies for any and all issues you've had with the service and/or equipment we have provided to you and your family. I assure you that 100% customer service and satisfaction is our primary goal, and even though you state you've cancelled service with us, we still would like to find out what we could have done better to rectify any issues you experienced during the time you were a customer with us.
I have located your account in our database and have issued a ticket for our Urgent Care Team to reach out to you to see what they can do to to assist; in the interim, if there is anything that I can do to personally help you, please do not hesitate to let me know. I can be reached at hspencer@ghssecurity.com or you can contact us via chat on www.ghssecurity.com.
I appreciate your patience, and look forward to working together to ensure whatever issues you experienced are resolved.
Again, please accept my personal apologies. Here to serve,
Heather
GHS Security
I reviewed several security companies…
I reviewed several security companies including ADT. GHS had the best pricing and warranty of any company I met with. They don't use sub contractors and the GHS technician was great. Highly Recommend.
17 septembre 2018
Avis spontané
Outstanding customer service and…
Outstanding customer service and response times to alarms. I’ve accidentally tripped my alarm a few times and was so embarrassed - but the responder on the other end of my alarm system was always kind and made sure I was ok. Customer service has been great anytime I’ve had questions or needed anything. I absolutely trust GHS for my home security needs and am glad I picked them!
11 septembre 2018
Avis spontané
Excellent customer service before
Excellent customer service before, during and after the install. We are very happy with GHS
31 août 2018
Avis spontané
Réponse de GHS Security
Mr. Taylor, thank you so very much for being a valued customer of GHS, and for taking the time to share your feedback with us! We are so very grateful for your business, your time, and the opportunity to serve you.
We know your time is valuable, and want you to know how much we truly appreciate you taking the time to post this review. If you ever need anything from us, please do not hesitate to contact us directly at web@ghssecurity.com or hspencer@ghssecurity.com, and we will do whatever we can to assist.
Thank you for the opportunity to serve & protect what matters most to you!
Here to serve,
Heather
GHS Security
Ms. Lourdes Garcia~A true professional
Ms. Lourdes Garcia is a valuable member of your staff who exhibited professionalism and courtesies far above and beyond what is normally expected. Besides being highly proficient in both Spanish and English, her ability to communicate to seek resolution and facilitate the transfer of your services to the new owner of my former home was thorough. She sought to find the solution beneficial to both parties, myself, Fred Ibarra and James Slobojan, the new owner. She forwarded in an e-mail to me a link in which to initiate the process needed.
During the course of our conversation I mentioned that her manner in speaking with the customer was excellent! Her superb skills should be recognized and praised. She is indeed a valuable asset to your company. She acknowledged that both Misael, who had a hand in her training and that Alex Montenelo, a colleague were both highly esteemed. Kudos to a job well done!
24 août 2018
Avis spontané
Réponse de GHS Security
Mr. Ibarra, thank you so very much for being a valued customer of GHS, and for taking the time to share your feedback with us!
We know your time is valuable, and want you to know how much we truly appreciate you taking the time to post this review. If you ever need anything from us, please do not hesitate to contact us directly at web@ghssecurity.com or hspencer@ghssecurity.com, and we will do whatever we can to assist.
Thank you for the opportunity to serve & protect what matters most to you!
Here to serve,
Heather
GHS Security
Glad I switched
I switched to GHS from another company 4 years ago and just renewed my contract. There have been minor glitches here and there, but the company has always worked very hard to keep the system working smoothly and fix any issues. They always try to find a way to help immediately over the phone, if possible, before setting up an appointment to come out in person. I would recommend them to anyone looking for a home security system.
22 août 2018
Avis spontané
Réponse de GHS Security
Kathleen, thank you so very much for being a valued customer of GHS, and for taking the time to share your feedback with us!
We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at web@ghssecurity.com or hspencer@ghssecurity.com, and we will do whatever we can to assist.
Thank you for the opportunity to serve & protect what matters most to you!
Here to serve,
Heather
GHS Security
Friendly and easy to work with
17 août 2018
Avis spontané
Réponse de GHS Security
Thank you so much, Mr. Powell, for being a valued customer of ours!
We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at web@ghssecurity.com or hspencer@ghssecurity.com, and we will do whatever we can to assist.
Thank you for the opportunity to serve & protect what matters most to you!
Here to serve,
Heather
GHS Security
I really like and trust this company…
I really like and trust this company and am glad I signed up for security with GHS. Excellent and professional customer service, technicians, and great security packages and service. I’m grateful for the convenience and security this company provides my family.
17 août 2018
Avis spontané
Réponse de GHS Security
Thank you so much, Mrs. Means, for being a valued customer of ours!
We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at web@ghssecurity.com or hspencer@ghssecurity.com, and we will do whatever we can to assist.
Thank you for the opportunity to serve & protect what matters most to you!
Here to serve,
Heather
GHS Security
Excellent Service
I recently bought a house and took over the buyers contact. I have had nothing but dedicated employees trying to do all they can to assist me. Our installer Anthony V., is a great guy, he has gone above and beyond in educating me about security systems and other ways to keep our house safe. I would recommend GHS to everyone.
9 août 2018
Avis spontané
Réponse de GHS Security
Thank you so much, Mrs. Goodnight! We really appreciate you taking the time to provide us with this wonderful review, and are honored at the opportunity to protect and serve what matters most to you.
Let me know if there’s anything else I can do to assist you, and thank you for being a valued customer of GHS.
Here to serve,
Heather S.
GHS Security
customer service
Terrible customer service, very long hold times when calling for service and stuck with a system that continues to malfunction even after being repaired. Stay away from GHS
After initial issues with the company they seem to have finally resolved any issues I am having.
8 août 2018
Avis spontané
Réponse de GHS Security
Mr. Parness, thank you for being a valued customer of GHS. I apologize for any and all inconveniences you had with hold times and that your equipment was not working properly when you first had it installed.
Your review and your customer contact information was immediately forwarded to our Customer Care Specialist Team, who has contacted you to have your equipment fixed, answer any & all questions you have, and apologize for the long hold times and the frustration you've experienced. On behalf of our entire team, please accept our personal apologies for the inconvenience and frustration we have caused you. We value you as a customer, and will do whatever we can to ensure your complete satisfaction with our services & your equipment; not just now, but in the future as well.
Should you need anything further, or should any other issues come up, please feel free to contact me directly so that I can assist - you can reach me via email at web@ghssecurity.com
Thank you for your patience as we work together to remedy the issues you've had, and thank you for the opportunity to serve & protect what matters most to you.
Here to serve,
Heather S.
GHS Security
GHS - Trust the Awesomeness
Where can I start?
GHS is simply the model that every company on the planet should follow to be successful. if that happened, the world would change to a much better place.
GHS excels at:
- customer service
- doing the right things 1st, then worry about payments and normal business needs 2nd
- unbelievably responsive and that includes the technical support folks on the phone, via email, the billing support folks, the people in the field, all of them.
As an example, we had a small configuration issue with our front door. We also changed our credit card on file (our issue) but forgot to tell GHS for two months. Know what they did when we got on the phone? Said they'd come over the next day to fix our door. We asked about the billing screwup (again our issue, not GHS) and the exact response was "oh, we'll take care of that later, don't worry about it".
I don't know of any other service company i've ever worked with who would say "don't worry about the bill, we'll figure that out later, let's fix your issue first". Can you remember the last time that happened to you?
GHS is amazing, highly recommend them.
24 juillet 2018
Avis spontané
Réponse de GHS Security
Thank you so much, Mr. Fox, for being a valued customer of ours! We truly appreciate you taking the time to post this review; please, if you ever need anything, do not hesitate to contact us directly at web@ghssecurity.com or hspencer@ghssecurity.com, and we will do whatever we can to assist.
Thank you for the opportunity to serve & protect what matters most to you!
Here to serve,
Heather
GHS Security
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