Gliderol Avis 42

After 1 year and ten days, after many issues, including during the installation. Finally the unreliable open close control failed, the door rolled up snapping supports, damaging frame and door.

Stay away

Great customer service. They made sure they found me a company that could get me the part I needed.
Answered all questions and great service,
Highly recommend

Gliderol dealt with my order swiftly and professionally, and Rebecca from the company rang me back to check part of my order - thankfully - as I had made a mistake.
An excellent company, highly recommended!

I ordered two side-hinged insulated garage doors to replace my tired old up-and-over doors. Ordering process was easy and clear, doors arrived exactly when they said they would. The doors themselves are great construction, absolutely spot-on for size and very sturdy and secure. Fitting was easy as was putting the handles and locking mechanism together. Overall an excellent service.

1st class customer service by Rebecca. I needed a new part for my garage door but after reviewing the website wasn't sure which one. My phone call was answered in seconds. Rebecca asked me to take a photo of the door and email it in with my number to call back. She did so again with seconds. She guided me to the exact part I needed and it's now ordered.

Can't fault my experience. It was excellent.

Delivery, make sure you read the fine print!
You need a fully abled person home to help the delivery driver so his job.
I have taken 3 separate days off work for 3 separate guaranteed delivery dates reasons for delivery failures "damaged door" and " staff are sick".
Currently still waiting for the door.
I had pre paid my carpenter for installation which I will now have to pay again.
When I aired my concerns to the company they replied with it's not our issue.

Would I choose to use this company again?
Absolutely not.

Thanks for taking which should have been and expensive yet simple experience and nearly doubling my cost and adding stress and pressure.

👍

We have a Glideroll garage electric roller door that is now well over 5yrs old, but (unlike many companies who are only interested in the initial sale/warranty) Glideroll are evidently committed to their products even after the warranty period has expired. Rebecca (Sales) arranged for support from Adam (Engineering) to help identify and correct a small problem with the electric remote. Very much appreciated.

Super service and maga strong doors. The staff were also helpful in every way. Everyone has commented on how good the door looks. Thanks to all involved.

Fantastic door of very high quality, it is exactly what I was looking for and I would not hesitate to recommend them in the furture...thank you!

I have never experienced such a good service as dealing with Cam at Gliderol from the technical drawings to the fast postage.
Even when I ordered incorrect part the return service and helpfulness of Cam at Gliderol was first class.
Many thanks to all at Gliderol concerned.

I purchased a Smart door opener and with living locally I called at the factory to collect it. The guy there was extremely helpful and everything went smoothly.
Unfortunately there was an issue and it wouldnt work as it should do. I contacted the factory after eventually giving up and ended up talking to Martin who was extremely helpful but when he realised I had exhausted every possible way of making it work correctly he actually called to my house to help. Eventually we realised this unit was not going to work so he took the unit away and brought me a replacement the very next day.
All now is working excellent so many thanks to Martin and the team and after their help and support I dont think I would ever look at any other garage door manufacturer if was to be making a new purchase in the future.
Well done!

This Company went above and beyond in identifying the correct part to repair our Garage Door and also found us the Company to supply and fit the appropriate parts. All this was achieved within 48 hours. Superb Customer Service offering help, guidance and support. Added to this they provided the Best Price. Absolutely Amazing!!

Gliderol have been great from start to finish. I was unsure which door to order so I visited the workshop and was shown various examples. The guy there was really helpful. Once I ordered the door took around 5 weeks. Fit easily and works smoothly. Top job from a top company.

Writing on behalf of my friend..

My friend moved into her property and noticed the garage door had no key/a key snapped in the lock. She contacted Gliderol on the Thursday afternoon and explained the situation as her landlords couldn’t help, she was told the garage door was 20 years old but could see if the team could do anything. Less than 24 hours later a guy called Adam came out, switched the locks and she now has a working garage door!
She just wants to say a massive thank you.
Customer service definitely a 5/5 for sorting this matter.

Rebecca was so helpful. She was extremely patient with me asking what were probably very basic questions and I am so pleased to have had her to walk me through the ordering of the garage door.

Had an issue with 17 year old double door not staying shut. Was put through to Lee who talked me through changing the sensitivity setting and all now working fine. Only took 5 mins so great result. Thanks

Had a problem with my door, which was installed about 5 years ago. Rang the company and was put through to Lee Cotton in the technical support team. He was excellent, guiding a complete technical novice through what needed to be done in clear and simple language. Door now works again!

I contacted Gliderol on their website on Sunday morning, I got a response at 08:09 on Monday morning, I called their office to explain the problem and was called back by an engineer within 10 mins. He talked me through the issue and I was able to sort it out. Excellent customer service and support and many thanks to the engineer.Lee

Could not ask for better service. Cam was extremely helpful and went the extra mile to assure me what parts I required, So you are aware this comment comes from a director of a company. If he worked for me I would promote him.

The staff have been very helpful and are very product aware, technical support has been very good.