Good Energy Avis 

customer service person harrison understood my problem and told me exactly what i needed to do, he was very helpful over the week. and he responded promptly to my questions

Brilliant company that replies to e mails on a Saturday. A real breath of fresh air compared to BG and Eon.

Incredibly helpful customer service team resolved my issue with transferral of direct debit organised by my new bank during my current account switch.

I mistakenly muddled my readings on the App! Having realised my mistake I corrected it as best I could but decided to ring up to be sure everything was now correct! The person I spoke to was able to access the information, explained how he would be able to rectify the mistake and gave me the adjusted information! I felt very reassured by him.

Customer service is responsive and helpful, the team responded promptly. Particular thanks to Jemma S for ensuring everything was clear and completed with minimal fuss. Rare levels of service these days, thank you Good Energy

I made a mistake with a previous reading but Arran was really quick to rectify. He was perfectly courteous, polite, friendly and helpful. And it all happened over just two quick emails.

I've been dealing with with Mark and also Suneli at Good Energy regarding our electricity account. I can honestly say that If they are representative of Good Energy's customer service, then it has to be one of the best companies in the UK! Replies have been prompt, questions sensibly answered and all with kindness and professionalism. So thank you both, you are a credit to your organisation and I have no hesitation in recommending Good Energy. They certainly live up to their name.

Messaged with a query and received a reply very quickly from Sonu with a full explanation.

The entire experience of installing solar panels with a battery and switching to the solar feed-in tariff has been really efficient and pleasant. Everyone we have engaged with has been friendly, informed and very capable.
Such a refreshing change from all other organisations these days.

The whole process of arranging the installation of the solar battery storage was easy. The two fitters Pete and Charlie worked hard installing the system dispite the rain and resolved the problem off getting the system connected to the WiFi. Overall a excellent service from the whole team.

Connor M is always very helpful and happy to assist in identifying issues with the data.

A quick and friendly reply to my enquiry, with comprehensive answers.

The person I spoke to was very patient as I'm an older person who doesn't find it easy to navigate round my phone. She resolved my problem and answered all my questions.

During our house move, there were a few hiccups while trying to set up our energy supply to start on our moving day. Reaching the Good Energy team was so quick and easy, and following a call with Connor F (who was so swift to help on a Friday evening), the process was really efficient over email as Connor provided consistent updates so we wouldn't have to worry. What would otherwise have been a slightly stressy process was made really effortless, and I'm so glad they've made it this easy to commit to renewable energy.

I responded to a routine email telling me that our direct debit would be collected soon. We were on a fixed direct debit each month but our situation has changed as,since the amount was set, we have had solar panels with batteries and a heat pump fitted. We have also changed our cooking hob from gas to electric and have had our gas supply terminated.
All of this meant our energy bill should be much lower. Nessa responded promptly to my email and suggested and arranged for us to change to a variable direct debit only paying for the energy we use and utilising the existing credit we had accumulated first. All of this was easily put in place and I am very satisfied with the response of Good Energy.

Great service and Angelica was very friendly and professional.

you need to remember to be good, honest, accurate and competent
should now be receiving withheld payments over two years and latest reading you tell me is too high!
We have had a bit of sunshine!
Good Energy is con & crap

I have been a very happy customer of Green Energy for many years, standing fully behind their aim of doing their best towards the aim of Net Zero. I also like that they manage to maintain an appreciation of their individual customers and their quirks, e g not insisting on the use of their app for forwarding readings. Responses are always prompt and friendly - today from Donna M, but they are all good!