Placed an order almost a month ago and actually sent an email a week ago for an update with not even the decency to reply to that. 6 weeks on now and the Item is still nowhere to be seen and we are lo... Voir plus
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Lisez les avis des autres
I have never experienced such terrible service. Goodings wardrobes were fitted in our new build. We had them in three rooms. In all three rooms there were issues including doors being damaged, not... Voir plus
We had a standard built-in wardrobe in our flat from Gooding Group but wanted custom shelves at the bottom to maximize usable space. They replied really quickly, answered our many questions, built us... Voir plus
We have received excellent service from Goodings and we are very pleased with the finished wardrobes, all at a very competitive price. Matt Hadley helped throughout the design process and Jon Nuttal... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Gooding Group is a privately owned manufacturing business focused on the production and installation of fitted furniture to the new build sector. Whilst wardrobes represent the majority of our activity, our Home Office and Understairs products are becoming increasingly popular and our fireplace offering also continues to operate successfully.
Coordonnées de contact
Rother Valley Way, S20 3RW, Sheffield, Royaume-Uni
- 0114 263 3600
- sales@goodinggroup.co.uk
- www.goodinggroup.co.uk
2,9
Moyen
69 avis
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Great service from start to finish
Great service from start to finish; So very happy with our walk in wardrobe.
Thanks!
26 novembre 2022
Avis spontané
Réponse de Gooding Group
Hi Danny, we are so glad that you were impressed. Enjoy your new wardrobe!
Loving our new wardrobes¬
By the time we moved into our new build, our Gooding wardrobes were already there and I love them! The finish is just perfect (though I now fear sticky fingers!!), and they fit so perfectly in my new bedroom. Would really recommend
28 octobre 2022
Avis spontané
Réponse de Gooding Group
Hi Lucy, we are very glad that you are so pleased! Enjoy!
Awful experience
Was advised to use Gooding through my Builder, wish I hadn't.
Within 2 weeks, the plastic coating on the MDF wardrobe frames were peeling off. From little to usual contact. Poor materials used for the prices they charge.
Customer service was poor. Advised that someone was coming to fix and replace parts on the wardrobe... then didn't turn up after i took time off to be home. Then didn't contact me for a whole week after to apologies or reschedule.
I've managed to get a full refund from my builder and I'm getting the wardrobe removed at my own expense. Waste of time, money and effort!
5 août 2022
Avis spontané
Réponse de Gooding Group
Hi Rosanna, we are so sorry that you had a negative experience with us. We have recently expanded our team to improve our service. We will look into this feedback further internally to understand the root cause. Kind Regards, the Gooding Team
The worse possible supplier
The worse possible supplier. Their sales team took 2 weeks to return several contacts, once approved I had to chaise their office for the invoice so payment could be made and order sent to production. After 4 weeks I discovered my order was never requested as the invoice never sent. Honestly, I think I contacted them over 10 times, so definetely I don’t recommend this company. I canceled the order!
17 mai 2022
Avis spontané
Réponse de Gooding Group
Hi Kati, we are very sorry that you have had a negative experience with us. We have made a series of improvements in our processes since this review was made and trust that issues of this kind would not affect future customers. We appreciate that this does not rectify the experience that you had, but we are grateful for the feedback so we can continue to improve. Apologies and kind regards. The Gooding Team
Awful customer service
Honestly, do not use Gooding Group for your wardrobes if you can help it (we couldn’t as they were used by our housing provider). Customer service is shocking, I wanted to get some interior organisers fitted and had to chase them several times just to get this sorted, it felt like they were not bothered about taking this job on. Then when I specified which interior I wanted, I asked for the picture they had sent, didn’t notice that it was extra to get the second rail in, so I essentially paid nearly £800 for a few shelves to be put in. Extortionate prices for such bad service. Really do not waste your time.
19 mars 2022
Avis spontané
I have Gooding fitted wardrobes…
I have Gooding fitted wardrobes installed as part of my new build specification and am having difficulty in getting any form of contact from them, even going via the housebuilder customer care team !
The soft close mechanism isn't functioning and whilst it's not that important in the grand scheme, it would have been courteous of them to contact me after having been asked on 2 occasions already. They're now being asked a third time by the builder !
21 janvier 2022
Avis spontané
Réponse de Gooding Group
Hi Clive, we appreciate this feedback and as a result have made some changes to our team structure to improve outward communication to both house builders and home owners. We are sorry that you have had a negative experience and trust that your feedback and the improvements we have made because of it ensure similar future issues can be avoided. Thank you for taking the time to review and apologies again that the experience you had was below expectations. Many thanks, The Gooding Team.
We would not purchase Gooding Wardrobes…
We would not purchase Gooding Wardrobes again as their poor after sales service is disappointing I would hop that developers do not continue to use them either reflects badly on them
And it took them just one year to reply I need say little more about this worse than poor outfit
30 novembre 2021
Avis spontané
Réponse de Gooding Group
Hi Owen, thank you for taking the time to review and apologies that the experience you had was not a positive one. The service we provide to developers and their customers is generally extremely positive and we are sorry that your experience did not fall into this bracket. We have fed back to the team that additional steps are required in our aftersales processes to avoid future occurrences of this nature. Kind regards, The Gooding Team
Poor materials and poor management
Poor materials and poor management
I bought a new build house and I was offered fitted wardrobes from Gooding Group. After a few weeks the edges were splitting, I think the material was wet at the time of installation. The installer came to check and ordered new parts to replace the damaged ones. today he came to install because the materials had "been delivered to site" but the material was not in here for the wardrobe fitter to do his job.
19 février 2021
Avis spontané
Réponse de Gooding Group
Hi Jose, appreciate that this review was posted some time ago so apologies for the delay in reply. Our production processes mean it would be very unlikely that the goods were wet at the time of fitment, however regardless of the cause of the negative experience, we are deeply sorry that this occurred. Our quality checks have changed considerably in the last 18 months so we strongly believe that issues of this kind would should not reoccur. We are sorry that these improvements were not in place at the point of your order so your negative experience could have been avoided for you too. Kind regards, The Gooding Team
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