Great experience today at the shoe department. The assistant Theresa went above and beyond when I asked for advice regarding trainers for a foot problem. Although the store was extremely busy she... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFestival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
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Lisez les avis des autres
I came into buy a camp stove for home use in case of black outs etc. Met a member of staff called Joel who was exceptional. Joel was very attentive, patient with all my questions, extremely knowledgab... Voir plus
L'entreprise a répondu
My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human bein... Voir plus
L'entreprise a répondu
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Stoke
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Royaume-Uni
- 01782 307800
4,9
Excellent
5 k avis
Demande des avis aux clients
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Réponse de GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Customer service was outstanding and I…
Customer service was outstanding and I couldn’t ask for more the staff who served me today deserves a pay rise
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Harry was great help
Harry was great help. Very positive just what you need shopping in a place like go out doors
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Harry the fisherman!!!
Harry was lovely at the tills.chatting about fishing at our farm lake.
Hes an asset to the company and made our shopping experience.
1 septembre 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Stress free (apart from deciding what to choose)
Served by Harry who was very pleasant and helpful with 2 old folk who’s membership cards had expired
31 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Stoke go outdoors experience
Kyle helped me pick out my bike for what I needed. Very friendly and great service!!
31 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Terrex jacket
Bought my son a jacket, in store help from Clare who was attentive and friendly and Harry at checkout who was friendly and had great chat. The best store in Hanley.
31 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We went in store to spend a gift voucher
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happy and chatted away to us. At one point he got stuck trying to open a security tag and his colleague Jo came along to help and sorted it straight away - teamwork!! Staff and store make Stoke Go outdoors the best experience !!
23 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Tom Customer service
Tom served us today after purchasing some fishing equipment and he was very polite and smiley throughout our experience. His customer service was faultless. Thanks, Tom. We also received help and guidance upstairs while searching for accessories and again, great service.
30 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom was very nice and helpful
Tom was very nice and helpful, providing all the information I needed about the membership and registration process. Thanks, Tom! The staff are always very friendly and helpful!
30 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fab team member
Visited store again today. Had great advice from Imogen on rucksacks for my daughter. Really knowledgeable and friendly and took time with my daughter. Brilliant experience. Some fab young staff in store.
29 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience today at the Stoke…
Great experience today at the Stoke store. Niamh & Ellie were very helpful to me. Also, Millie at the till was very helpful & professional.
29 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing store!
Amazing store! A special mention to Jess, Hayley and Millie who helped me with my purchases for this weekend. Thanks girls!
29 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Theresa was so helpful & lovely!
Came in looking for some new hiking boots and Theresa was she was absolutely wonderful! She was the only one working the section and it was rammed when we got there but she was super friendly and gave some great advice and tips for picking the perfect boot for me!! Thank you :) Princess
28 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Friendly helpful service throughout the…
Friendly helpful service throughout the store today whilst purchasing walking shoes.
Special mention to the till operator Rory
Service with a smile and helped us to use all our available discounts
28 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
festival park branch there works a lady…
festival park branch there works a lady in shoe department called Theresa.I’ve bought many shoes off this lady and can honestly say she is extemporary in her job.I hope she is treated and rewarded well for her outstanding customer service
28 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Katie D was extremely helpful
Katie D was extremely helpful. I couldn’t have asked for better service. She went above and beyond to help me, and I really appreciated her assistance. Excellent service!
28 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
waterproof 3/4 coat
Got a great deal on a waterproof 3/4 coat for work. Loads of choice. Nice chap Tom on the till served us.
27 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
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