Doing the Click and collect from my local stores waa excellent with very helpful staff. Ordering online easy. Only issue was the box the shoes were in was battered, the shoes had no care labels or tag... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFestival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
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Lisez les avis des autres
Great experience today at the shoe department. The assistant Theresa went above and beyond when I asked for advice regarding trainers for a foot problem. Although the store was extremely busy she... Voir plus
L'entreprise a répondu
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... Voir plus
L'entreprise a répondu
I had a really helpful experience at the store all the staff were extremely helpful, friendly and knowledgeable. Rory and Jo also understood my questions and helped me decide what new weather tight wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Stoke
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Royaume-Uni
- 01782 307800
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
waterproof 3/4 coat
Got a great deal on a waterproof 3/4 coat for work. Loads of choice. Nice chap Tom on the till served us.
27 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Excellent selection of outdoor clothes…
Excellent selection of outdoor clothes and equipment. Good service, very helpful. One of the assistants was very pleasant and helpful, Tom .
27 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Went in to buy some walking boots for…
Went in to buy some walking boots for son . Staff were very efficient and Tom was very helpful and friendly at the tills
27 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Theresa was sound and very helpful
27 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really good selection and the staff are…
Really good selection and the staff are good vibes and really helpful, shout out to Theresa! She really helped me and I probably would’ve had swollen feet by the end of my camping trip if she hadn’t had helped.
27 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff & service
Absolutely fantastic experience today! Went in to get a waterproof coat for my son & from the moment we walked in the staff were friendly & very helpful.
Niamh & Tilly were exceptional! Fantastic service & a credit to the company
27 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Harry was brilliant- very helpful and…
Harry was brilliant- very helpful and friendly and professional- I left with everything I needed.
26 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Got the clothes and shoes needed
Got the clothes and shoes needed. Harry on the till was really courteous and interested in serving. Made the visit more worthwhile
25 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Huge selection of tents and camping equipment.
The staff were very helpful when I spotted an offer for sleeping bags at £2. They explained what the offer was, were approachable and efficient.
The store was much bigger than I expected with loads of tents to choose from and other camping equipment.
18 août 2026
Réponse de GO Outdoors - Stoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Anthony was full of knowledge and super…
Anthony was full of knowledge and super helpful, honest with his answers and helped me pick out the right footwear. Give him some recognition!!!
25 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good communication.
10 août 2026
Réponse de GO Outdoors - Stoke
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
great store with a wide variety
great store with a wide variety. very helpful staff. Rory at the till was knowledgeable and immensely helpful
23 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kyle was super helpful when purchasing…
Kyle was super helpful when purchasing my bike. Nothing was too much trouble and it was ready in less than 15 minutes. He even remembered my mum from the bike she purchased 12 months previous!
24 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff were very helpful and Tom on…
The staff were very helpful and Tom on the checkout was really friendly
23 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
First time visiting the store
First time visiting the store , impressed at the size of the store and the range of goods available.
Staff very helpful when asking for an item that was said to be in store on line but couldn't find it .
Harry on the tills was especially professional, friendly and chatty 😊
22 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Returned some tent cleaner and Fabisil…
Returned some tent cleaner and Fabisil as neither were required in the end. Tom dealt with the returns quickly and with ease. Good service. Thankyou.
23 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
This is our go to place for camping…
This is our go to place for camping kit. All the staff are great. They're helpful and know their stuff.
A special shout out to our assistant today Thomas "Smiley-face" Harper. What a nice chap, approachable and efficient.
23 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Ben was extremely helpful and friendly…
Ben was extremely helpful and friendly during my visit. He took the time to answer my questions and offered some really useful advice, making the whole experience easy and enjoyable. Great customer service and a real credit to the team at Go Outdoors!
23 août 2026
Avis spontané
Réponse de GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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