Green Willow Funerals Avis 

On behalf of my Dad, my brothers and I, I just wanted to reach out to thank Ben Hartery personally for his care and attention over the last couple of weeks whilst arranging Mum’s funeral. Ben totally removed the stress from the day with his careful planning and nothing was too much trouble. The funeral service itself was the perfect tribute to mum and Green Willow’s contribution to that was faultless. Ben and his colleagues have treated our family throughout with respect, care, compassion and professionalism. And they made a really unexpectedly difficult time so much more bearable. Ben and his colleagues are a credit to Green Willow. With much appreciation and heartfelt thanks from Jude and the Martin family

A massive Thankyou to Green Willows for organising my mums funeral last week. Tom was absolutely amazing, nothing was too much trouble and he was so kind and professional throughout. Debbie the celebrant was also so lovely and delivered the most beautiful service. I can’t recommend the Green Willows team enough and being a non profit organisation makes them even more amazing.

Alison had looked after the funeral arrangements for our Mum, and when we realised it was to be Alison again looking after the funeral arrangements when our father passed away, we were so pleased. Alison is incredibly kind, compassionate and really well organised. She was always available to answer questions, and was patient and kind throughout. Her guidance on the day of the funeral was exactly what was needed - clear, but delivered calmly and compassionately. Could not have asked for better. Thank you!

Alison and the team were, throughout this sad and trying time, really superb. From the first encounter to closure they were very communicative, highly professional, compassionate and friendly.

Green Willow arranged our mother's funeral last week.
From my initial meeting with Tom & then with Alison, I cannot praise them enough. They were both so kind. Every meeting was made easier by their calm, kind nature.
Alison made the arrangements & also replied to any concerns or questions immediately & all her advice was really appreciated.
The driver who drove us to Thornhill was so calm, friendly & thoughtful which helped make a very hard journey so much easier. The staff were very respectful & guided us quietly & tenderly through, & following the service.
The kindness shown to us as a family & the respect given to Mum meant a lot to us at such a very difficult time
Alison was so considerate & arranged for the ashes to be available quicker than usual so my brother & I could carry out Mum's final wishes before he had to return to Australia. This meant a lot.
Thank you so much

Huge thanks to Louise, Funeral Director, and Katie Pugsley, Celebrant, who did a wonderful job organising our brother’s funeral. Louise’s friendly and compassionate nature made organising this sad day so much easier and Katie perfectly summed up our brother during the order of service.
Thanks to all at Green Willows for your professionalism

Diolch Ben am wasanaeth ardderchog, yn y Gymraeg ac am ofal arbennig.

Our family have turned to Green Willow many times over the past few years and each time, the service has been kind, considerate and - of great importance to us, - delivered entirely through the medium of Welsh. Ben listens well, communicates well and we found him extremely kind and helpful every step of the way.

Diolch Green Willow.

Alison and her team were excellent from start to finish. During a very difficult time, she was empathetic, but professional, ensuring that the service and build up to the service went very smoothly. Would 100% recommend to others.

Alison was so helpful from start to finish.
To arrange a funeral for a service user who we looked after for 12 years was very hard. Were we making the right choices and decisions. He had no family involved (we thought) so we had to step in to organise each and every thing with our own donations from our carers. Alison was very supportive throughout, always an email or phone call away to answer any of our million questions. Thank you Alison and your team for helping make our service user David's funeral come together. It was a lovely day for all of David's carers to join to celebrate David's life. We are very grateful.

Alison - I would recommend you in a heartbeat, should any of my friends ever need to call on your service.

You were outstanding! Your patience and empathy is a credit to you, nothing was too much trouble.

Helen Keller once said, "The best and most beautiful things in the world cannot be seen or even touched – they must be felt with the heart". Your support for me and my family through this heartbreaking time has touched my heart. Thank you xx

From my first meeting with angela, I could see she was a very kind and caring lady and helped me greatly with all arrangements for my dads final journey, which can be difficult for a son losing his dad.she had great empathy for the situation and was extremely helpful in all endeavours, The drivers on the day and angela leading the procession were very professional and very nice,I would say greenwillows is truly outstanding.

Alison and team were so personable, efficient and supportive with everything at such a difficult time. It really felt like a personalised approach and overall the service provided was exceptional. Communications were timely and sensitive and I was put at ease and felt comfortable asking the numerous questions I had. We had two young children who were bereaved and it was really important to us that things were done right. Thanks again to Alison and team, you were amazing!

I was extremely pleased with Green Willow.
Alison who dealt with the Funeral procedure was, Professional, Very easy to contact, kept us informed & had enormous empathy.
I would highly recommend

In what was a difficult time, Alison was a pillar of support. Caring, helpful, informative and knowledgeable. We felt reassured by her professional approach.
We are very grateful.
Andy John

From the moment we announced the sad news of my Mother's Passing, Alison and Team were wonderful and sympathetic to our loss and provided the best Funeral for our Mother - Marie Robinson. I would highly recommend.

As a minister I have always had good experiences working alongside the staff at Green Willow. They are professional, friendly and helpful.

Green Willow Funerals were wonderful to have alongside us, supporting and advising the family during a very difficult time. Louise was a very caring and dedicated person we could talk to and made every effort to ensure that the funeral was respectful but also a celebration of a life well lived. Thank you for all your hard work and support.

Green Willow gave my father a wonderful send off. From first contact with Louise I knew we were in very safe hands and that my father’s wishes would be honoured with dignity and care. Louise in particular was very helpful and caring, providing expert support throughout a difficult situation following my father’s passing. Louise, Kate and the team acted with the utmost professionalism and respect ensuring the day went smoothly. As a family we are extremely pleased with my father’s decision to have his funeral with this company, and received many compliments on the day and since. Highly recommended.

Lovey staff
Funeral director louise was very compassionate, caring and understanding.
Kept us updated on a regular basis.
Always professional
Highly recommend
Rachel and family

Numerous emails and still no communication. Now a formal complaint to the Funeral Directors Ombudsman. I am absolutely appauled at the way in which Green Willow has behaved. losing a loved one is traumatic enough, but then to have to deal with an incompitent, uncaring unprofessional company takes it to another level. Avoid at all costs.