Groupnexus Avis 

Very, very bad customer service zero star I am unhappy not customer service at all again zero star”000000000

Utterly useless company.

My wife and I provide transport to our elderly mother and simply need the system to allow us both to use her Blue Badge when appropriate.

Customer service only interested in passing the buck back to us and expecting us to tinker around with the software to get around their poorly programmed system which is incapable of handling two vehicles using the same Blue Badge!

A Blue Badge is for the INDIVIDUAL not a vehicle!!!

Absolute bunch of lying theives......hospitals should be ashamed of using these bunch of theiving clowns

98% negative reviews says everything this ‘Company’ requires closing down now.
This disgusting excuse for a company has just sent me a penalty notice fine for literally turning around once noticing new cashless payment machines in a car park at Lyndford Stag woods in Norfolk, I will add their was NO signage on entry so once and already passed the unnoticed camera and realising I had no way to pay had to spend all of a minute turning around in the entrance and leaving, without even making the actual car parking area! absolute entrapment and I’d say quiet likely illegal due to the signage issue, they’ll be receiving a phone call or happy to go to court if they’d prefer as their very intimidating series of text messages were offering.. absolute scammers and should be regulated better of which I’ll be highlighting during my impending call.
Will add any updates in the hope of helping others, more so the elderly which in this world have enough scammers to deal with without so called legitimate company’s, maybe independent trade bodies the BPA OR the IPC Regulator groups pick up on this, can only hope!

Received Parking Charge by post 6 days following issue date. Tried to make payment online, Bank approved payment but payment declined by retailer. Tried using telephone method. Call discountinued by receiver after confirming my PCN ref using keypad. Attempted twice - same result. Tried emailing the address given by notice but undeliverable. Tried appealing on Group Nexus website - unsuccessful error. Basically no way of making payment, no way of contacting the PCN issuer, and no way of making an appeal.

Disgusting organisation. No way of contacting them or speaking to anyone. It's all about money. They are scam artists and a true representation of how awful the UK has become

ZERO Stars really. Bunch of crooks. Charged me a penalty even after I had paid for regular parking. Wouldn't accept my appeal. And didn't even give me a refund on my car parking fee paid or credit towards their penalty. Really unhappy.

Scammers!! Do not ever use them .. I would rather get a fine from the council then to park with these vampires .. and you will get a fine if you park on any car park managed by them .. just look at the rest of the reviews

Any shops or businesses which car park is managed by nexus .. i will leave them a review or comment on social media to let them know I won’t be bringing my business to them because they are associated with these scammers

Do not park here! Only method of payment is the app that never works. They will play ignorant and send you a ticket even if you move your car as soon as you realize there is no way of paying. Customer service is non existent. Phoneline is just an automated system. Recommend staying well clear of this whole company and any site that uses them.

Just received a ticket from these con artists saying ive over stayed when infact my ticket was still valid when exiting the car park!
It seems they dont allow anytime to find a space and buy a ticket before they start the clock & then deduct that time from the ticket you purchase,. so your ticket hasn't ran out, but they fine you anyway!
Scammers!!

This company capitalises on enforcing extortionate parking charges designed to catch you out. Even when you have paid for the parking they are still trying to extort money out of you. Shameful company and will never use their services ever again.

Avoid this company at all costs. Groupnexus is the textbook example of everything wrong with private parking enforcement. I received a "notice" for an alleged violation in a poorly signed, confusingly marked area — no warning, no clarity, just a demand for money.

Their communication is robotic and deliberately intimidating. The appeals process? Don’t bother. It’s a dead-end designed to waste your time and wear you down. They don’t engage with facts or evidence — just automated rejections and veiled threats to escalate if you don’t pay.

This isn’t about managing parking — it’s about squeezing every penny they can from honest people through unclear rules, obscure signage, and legal loopholes. It’s predatory, plain and simple.

I’ll be avoiding any location tied to this company in the future, and I recommend others do the same. Absolutely disgraceful.

I usually park at Luton mall car park and always pay for my parking. However, one evening the ticket machine was not working, There was a sign stating ' machine not working. Proceed to exit.' After several attempts to stiil try to use the machine, we took a photo of it as evidence and exited the premises. Several weeks later I received a letter with a parking charge. I appealed it,explained that we were unable to pay due to a faulty machine and I submitted the photo as evidence. Despite this I received an email some weeks later stating that my appeal had been declined as there are notices at the front stating that we must pay to park. This is absurd!

Parked at Shrewsbury hospital where clearly said staff parking straight ahead and public parking to the left, to go into public parking you need to drive through the staff car park no other way , paid for parking and got a fine. Appealed but apparently the signs are compliant, would love to put a picture up here to buy unfortunately it won't let me . Shameful company and don't know how they get away with it.

Wow, how awful can a business be. This must the worst for disability and age discrimination. How they expect the older generation to register their cars for parking. The app looks as though it has been written by a 2 year old. How many codes do you need to register a car with a blue badge. Once again disregard for the disabled community.

Had a letter from them saying i had been parked in a carpark over night, but I was only there for less than an hour buying trainers. Totally unreasonable company. I think they are either having trouble with their cameras or don't earn enough money

Group Nexus is perhaps THE WORST PARKING MANAGEMENT FIRM. Three times they wrote claiming parking was never paid. £1.80 was paid, and according to them, £170 is due. The receipt of £1.80 sits well in the phone. How come they can't see that the parking ticket was paid? And how on earth does a bill of £1.80 increase 9,344% to £170. TOTAL JOKE. Imagine how many times and how much money it has wasted sending reminders. The most upsetting thing with Parking Management companies is that they are still analog in a digital age. Surprisingly, the UK public has not complained, as this is very irritating - the law should be amended so that electronic receipts are shared instead of jamming people's addresses with irrelevant correspondence. Well-meaning and honest people have better things to do in their lives, not responding to very incompetent managers of parking spaces

Dear Car Park owners, if you have a maximum limit of 2hrs please consider a bigger sign stating it. Dreadful company, with scamming in mind. I over stayed for 15 mins, got a letter, I did the appeal because I payed on the way out. They replied only today 21/07/25 to reject my appeal and now they force me to pay £54. You should be ashamed using those tactics to scam people.

SHOCKING. I have tried at least 20 times to get into groupnexus co uk/pcn (I cannot type it as used here, I have taken out the "dots" as this form does not allow "links") as advised on the PCN and every pathway/page ends with bad gateway notification. In short I cannot get into their website to pay. I then downloaded the app on my phone and tried that way, no luck there either. I then found Nexus Platform and having filled in all the rest of the form including card payment details it would not let me put in my mobile number thus again blocking me from continuing. The drop down menu for mobile let me select 44 for UK but stopped there. I have rung 08443718784 repeatedly (a premium number) it asks questions for payment then cuts out at the last leg. Consequent calls are terminated almost immediately and I cannot get through. HOW ON EARTH AM I SUPPOSED TO PAY THIS, HOW ON EARTH AM I EXPECTED TO PAY THIS. I have just wasted maybe 30 or 40 mins trying every which way with this and no doubt have run up a premium phone line cost in the process. SHOCKING

Unfortunately zero stars not an option

A company that lines it's pockets by robbing people of their honestly earned cash

Visited a local retail park with 'free parking' and received a ticket in the post a few days later. Turns out there's an unreasonably short time limit which isn't advertised anywhere. It catches people out so often that the local news have reported on it a few times.

I appealed but of course they weren't interested

Not sure why any businesses work with them as they're costing the shops in that park customers