From our first contact with David and extra help from the boss lady our choice of mattress was made easier with their joint assistance. Well done Would also commend your delivery drivers who were... Voir plus
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Lisez les avis des autres
Don’t usually write reviews but this company deserves one Fantastic experience at Grove Bedding! The staff were incredibly helpful — especially Davy, who took the time to guide us through the options... Voir plus
L'entreprise a répondu
The bed we received had a cracked headboard. The after sales service from grove was very good. The replacement bed has not arrived yet, otherwise they would have got 5 stars, but I acknowledge that th... Voir plus
L'entreprise a répondu
Great store with non pushy staff! We went right before closing and were welcomed wonderfully with no rushing. World of a difference from the big brands, no pressure from any of the staff who encoura... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de lits
- Magasin de literie
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
- Magasin de meubles
- Magasin de matelas
À propos de Grove
Écrit par l'entreprise
At Grove, we want to help people achieve their full potential using the power of sleep.
Our mission is to help people ‘Wake Up Ready’ by providing them with the knowledge and tools they need to get a good night’s sleep. We believe that getting enough quality sleep is essential for achieving success in all areas of life, and we are passionate about helping as many people as possible to wake up feeling refreshed and ready to take on the day.
To date, we have helped thousands of people improve their sleep, and we are constantly striving to reach and engage more people so that we can change even more lives. If you’re looking to wake up feeling your best, then check out our website and see how we can help you unlock the power of sleep.
Quality and value are important to us at Grove, that's why we offer a wide range of products at all prices, so as many people as possible will be able to find something. We've met with 100's of suppliers and tested 1000's of products, so we know what we're talking about when it comes to finding the best beds and mattresses.
We stock well-known brands like Hypnos, Harrison Spinks, Loren Williams, Highgrove, and Rest Assured, so you can be sure you're getting a quality product when you shop with us. Whether you're looking for luxury or something more budget-friendly, we're confident we have something for everyone.
#WakeUpReady
Coordonnées de contact
2 Bridge Street, EH28 8SR, Newbridge , Royaume-Uni
- 01313331903
- hello@grovebedding.com
- www.grovebedding.com
Unlock your best sleep yet.
4,8
Excellent
421 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very friendly and helpful company to…
Very friendly and helpful company to deal with. Good quality, well priced bed purchased which was perfect for my daughter’s bedroom.
19 mai 2025
Réponse de Grove
Thank you for your kind review.
We're so pleased to hear you found our team friendly and helpful, and that the bed was just right for your daughter's room.
We really appreciate your business and hope to see you again soon!
Many Thanks,
Grove
Customer service poor
I ordered on the 15th of February and received my pillows on the 21st of May. I only received any updates (false promises) if I made contact. Customer service abysmal.
16 mai 2025
Réponse de Grove
Thank you for your feedback Catherine, and we're genuinely sorry for the delay and the frustration caused.
We completely understand how disappointing it must have been to wait so long for your order. The delay was due to stock issues from our supplier, which were unfortunately out of our control. We did our best to keep you updated based on the latest shipping information we were given at the time, but we sincerely apologise if those updates felt unclear or unhelpful.
We truly value your custom and are sorry we didn’t deliver the service you expected on this occasion.
Réponse de Grove
Thank you for the 5 Star feedback! We're so pleased to hear you had an excellent experience and found our team friendly and helpful.
Many thanks,
Grove
Poor quality bed frame
Bougt the bed 1and a half year ago. Now a part is broken. When called- some staff say I have guarantee covered some say I don't have.I asked them to send the broken part and I will pay they said they have to contact manufacturer... It is more than 2 months now, calld so many times... keep on hold for minutes and disconnects....Very unreliable seller. I don't recommend.
13 février 2025
Avis spontané
Réponse de Grove
Thank you for your feedback, and we're very sorry to hear about the issues you've experienced.
We understand how frustrating this has been, especially with the delay in resolving the matter. As the retailer, we’re not the manufacturer of the bed, but we did raise your concern with them and passed on the request for the replacement part. We also made attempts to contact you at the time to keep you informed and help resolve things as quickly as possible.
We’re sorry if our communication didn’t meet expectations and for any inconvenience this has caused.
Saved by Sophie!
Bed developed problems 14 months after purchase. However, after several initial communication problems regarding the repair, the issue was resolved. This was largely due to Sophie who provided excellent and courteous service.
10 mars 2025
Avis spontané
Réponse de Grove
Thank you for your feedback Gerald— and for your patience while we worked to resolve the issue. We're sorry to hear there were some initial communication problems, but we're so pleased Sophie was able to step in and provide the service you deserved. We'll be sure to pass on your kind words to her. If you need anything further, we're always here to help.
Many thanks,
Grove
Good customer service after I reported a dirty mattress
Update: Same day when I posted the review, Alex just phoned me and said the manufacturer company is happy to replace it for me. And Benedict from Grove head office called the next day reassuring me that the mattress will be replaced in a few days, and it is a manufacturing problem. She has been very helpful and said that they are family company so they care how their customers feel. Based on this speedy and reliable turnaround, I’ve changed my rating to five stars! I am keeping the photos just want to alert other customers to (1) check the label of the mattress when it is delivered to see whether it is the one you want; (2) and check both sides of the mattress to see whether it is white as clean.
—————————————————
The sales person Alex was terrific helping me to find the mattress. But I had issues after ordering the mattress. First of all, the mattress was late for a week; then when they delivered, it was the wrong mattress. If I didn’t check, they wouldn’t have known! The next day, they did bring the right mattress, but the mattress has multiple patches of scratches (like dust). It was SO obvious and looks dirty, but the delivery men said it is normal (?!) and it is a ‘new’ mattress! Alex helped me raising it with the company, but I am still waiting for them getting back to me for three days now. I was really excited getting this mattress, but quite disappointed with experience with them.
5 mars 2025
Avis spontané
Réponse de Grove
Thank you so much for updating your review — we appreciate your kind words and your understanding. We’re sorry again for the initial issues, but we’re very glad Alex and Benedict were able to step in and get everything resolved quickly for you. As a family-run business, we really do care about our customers and want every experience to be a positive one.
We hope you're now enjoying your new mattress and sleeping soundly. If you ever need anything else, we’re just a phone call away!
Many thanks,
Grove
Poor customer service
The item was faulty, it took weeks and weeks for the company to agree to replace it. Then the replacement never ended up arriving despite assurances. Communication was awful, I had to ring up constantly. Finally I asked for a refund which I was told last week would take a day or two and its nearly a week and I still don't have that. I don't normally leave bad reviews but customer service has been truly terrible.
13 janvier 2025
Réponse de Grove
Thank you for your feedback Rachel, and we're truly sorry for the experience you’ve had.
We completely understand your frustration — the delay in resolving the issue and the lack of clear communication is not the level of service we aim to provide. While we did intend to resolve the matter with a replacement, it's clear that the process took far too long and caused unnecessary stress.
We’re also very sorry for the delay in processing your refund. This should have been handled more promptly, and we apologise for the inconvenience caused.
Thank you again for bringing this to our attention — your feedback is important and will help us improve.
Great service, great mattress…
I had seen recommendations for the Newbridge store, Grove Bedding. On arrival David helped us, he was brilliant, no high pressure sales, just informative and knowledgeable conversation urging us to try the mattresses at our leisure to find the right one for us. The service, price, and (free) delivery of the mattress a few days later were all exceptional. We are now enjoying a really comfortable, reasonably priced great quality mattress. Thank you!
14 février 2025
Avis spontané
Réponse de Grove
Thank you so much for your fantastic review Dawn!
We're delighted to hear that David made your experience so relaxed and informative — that's exactly the kind of service we aim to provide.
It's great to know you're enjoying your new mattress and found the whole process smooth from start to finish. We really appreciate your kind words and hope you continue to enjoy a great night's sleep!
Many thanks,
Grove
Superb Customer Service
My wife and I were looking for 2 double bed mattresses and accessories.We would both like to say a big thank you to David and Bernadette at the Newbridge branch for sharing your knowledge and expertise with us in helping us make the right choice.The service you gave us from when we first walked in the door and afterwards as well was first class and we wouldn’t hesitate in recommending Grove Bedding,thanks again Dave & Jackie
7 février 2025
Avis spontané
Réponse de Grove
Thank you so much, Dave and Jackie, for your wonderful review!
We're pleased to hear that David and Bernadette were able to guide you so well and make your experience a positive one from start to finish. Your kind words mean a great deal to us, and we're delighted you found the right mattresses and accessories.
Thank you again for choosing Grove — and for your recommendation! We hope you’re both enjoying a great night’s sleep.
Many thanks,
Grove
Fabulous service from purchase to…
Fabulous service from purchase to delivery. When our purchase was not suitable for my elderly dad, Bernadette and David pulled out all the stops to help rectify the situation, they are so caring, kind and compassionate and above all, very professional. The guys who delivered our mattress (Brian and Fraser) were friendly, prompt and mindful, nothing was too much bother. Our family would not shop anywhere else!
10 février 2025
Avis spontané
Réponse de Grove
Thank you so much for your kind review!
We’re delighted that Bernadette and David were able to support you and your dad with such care and professionalism — it truly means a lot to us to be able to help in situations like this.
We’re also pleased to hear that Brian and Fraser made the delivery process smooth and stress-free.
We really appreciate your kind words and look forward to welcoming you again in the future.
Many thanks,
Grove
Great service choice and support in choosing.
David Blount and Bernadette were welcoming, efficient and let us try nine different beds. After chat, coffee, planning delivery and the disposal options for the old mattress, we left two hours later, feeling happy, supported and having been given excellent service. The mattress arrived bang on time, and the porters were helpful obliging and kindly. All in all a worthwhile venture for our new mattress.
3 février 2025
Avis spontané
Réponse de Grove
Hi Stanley,
Thank you for sharing such a detailed and positive experience! We're delighted David and Bernadette made you feel so welcome and supported throughout your visit. It’s great to hear everything from trying beds to delivery and disposal went smoothly. We’ll be sure to pass your kind words on to the whole team. Enjoy your new mattress and don’t hesitate to reach out if you need anything else!
Many thanks,
Grove
Totally happy!
Just taken delivery of a new bed and mattress; totally over the moon; best nights sleep in a looong time. Service was great throughout, especially the time we were given to try many different options... much appreciated and it paid off big time. Staff were friendly and super helpful.
31 janvier 2025
Avis spontané
Réponse de Grove
Hi Andy,
Thank you so much for your kind review! It's great to hear over the moon with your new bed and mattress—and that you're enjoying the best night's sleep in a long time. It’s great that our team could give you the time and support to find the perfect fit. We really appreciate you sharing your experience and look forward to helping you again whenever you need!
Many thanks,
Grove
Ordered my mattress in store with the…
Ordered my mattress in store with the help of David and Bernadette at Newbridge Grove. Customer service was great from the start. Unfortunately our bed frame company let us down time and time again but thankfully Grove were able to step up and be helpful and supportive with the changes. Could not thank David enough for helping us and going above and beyond to get us sorted as soon as possible.
Will definitely be using them again and will recommend them to everyone!
17 janvier 2025
Avis spontané
Réponse de Grove
Hi Dionne,
Thank you so much for your wonderful feedback! We're really pleased David and Bernadette could provide great service from the start and support you through the challenges with your bed frame.
It’s fantastic to hear David went above and beyond to help — we’ll be sure to pass on your thanks. We look forward to helping you again in the future and truly appreciate your recommendation!
Many thanks,
Grove
Aunt needed a new divan
I took my aunt to get a new divan bed base, not expecting much. But from the second we walked in we were made to feel welcome and appreciated. Absolutely no effort was spared in getting the right height divan for her as she was struggling getting in and out of bed. We decided on a custom made one in the end for a very reasonable price. Then we were presented with a range of fabrics and styles of headboard. My aunt is over the moon with her new bed. Cannot fault the service or bed quality. Genuinely impressive.
23 décembre 2024
Avis spontané
Réponse de Grove
Thank you so much for sharing your experience!
We're thrilled to hear you and your aunt felt so welcome and well looked after. It's fantastic that we could find the perfect divan to suit her needs and to that she’s over the moon with it. We really appreciate your kind words about our service and quality — it means a lot to the whole team! If you or your aunt ever need anything else, please don’t hesitate to get in touch.
Many thanks,
Grove
Excellent service bought many beds over…
Excellent service bought many beds over the years. Great quality and great value
20 novembre 2024
Réponse de Grove
Thank you for your kind review Darren!
We're really pleased to hear that you've been happy with our service and the quality and value of our beds over the years. We truly appreciate your continued support and look forward to assisting you again in the future!
Best regards,
Grove
Happy with purchase
19 novembre 2024
Réponse de Grove
Hi Pauline,
Thank you for your review!
We're so pleased to hear you're happy with your purchase. We appreciate your feedback and look forward to assisting you again in the future!
Many Thanks,
Grove
Very happy customer
Our experience with grove bedding very positive. Everyone was helpful and we were treated with respect. The bed we bought is first class.
14 novembre 2024
Réponse de Grove
Hi Allan,
Thank you for your wonderful review! We're so pleased to hear that your experience with Grove Bedding was positive and that our team made you feel valued.
It's great to know you're enjoying your bed and we look forward to welcoming you again in the future!
Many Thanks,
Grove
Réponse de Grove
Thank you for your wonderful review Andrew!
We're pleased to hear that you were happy with our service, delivery, and the quality of your purchase.
We appreciate your feedback and look forward to assisting you again in the future!
Many Thanks,
Grove
It was an easy experience buying from…
It was an easy experience buying from grove bedding Galashiels. I haven't had any issue. The delivery was on time and the delivery men built the bed properly.
18 août 2024
Réponse de Grove
Thank you for your kind review Camille!
We're glad to hear that your experience with Grove Bedding Galashiels was easy and trouble-free. It's great to know that the delivery was on time and the bed was built properly.
We appreciate your feedback and look forward to assisting you again!
Many Thanks,
Grove
My new bed is great.
15 novembre 2024
Réponse de Grove
Thanks for the 4 Star Review Hazel,
We're so glad to hear that you're happy with your new bed. If there's anything we can do to make your experience even better, please don't hesitate to let us know!
Many Thanks,
Grove
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