grunwerg.co.uk Avis 12

I bought a set of knives about two years ago at the Good Food Show at the NEC in Birmingham. I was impressed by how they retained the sharpness.

One of the handles cracked and a piece of the handle broke off. I sent an email to Grunwerg and their customer service replaced it immediately.

I was very impressed.

We have a much loved, many years old Bellux teapot, in daily service, as good as the day we bought it, apart from the interior strainer beginning to disintegrate. This wonderful company sorted out a replacement for us.

Like others on here, I purchased whole new set of Grunwerg cutlery.

They were purchased in November 2024.

They are all showing rust marks, but the worst by far, are the knives.

So disappointed.

I do NOT recommend this brand.

If you work, pointless in buying from them because they use DPD local and make you prove your age to take delivery of orders. Impossible if you work. Wont deliver to safe place either.

Using DPD chat, there’s no options and I can’t return to sender. So stuck in limbo for weeks.

Return my money Grunberg or use Evri or Royal Mail!

Cheap Chinese cutlery. Feels tinny and doesn't sit well in the hand. I should have read Trustpilot before buying what looks like a "British" brand. Avoid.

I ordered 5 stainless steel (18/10 grade) utensils for the kitchen. The utensils were from the Delux range and had a good weight and had a good mirror finish. Slotted Turner, Soup Ladle, Serving Spoon, Skimmer, Straining Spoon.
HOWEVER, the edges ON ALL of them had not been finished/polished properly and were in fact still so sharp I would be at risk of being cut when washing them up/handling them.
I contacted customer service who advised I would be responsible for the cost of return!

NOT a good quality outcome. Unfortunately I would not order from them again.

Do not buy cutlery from Grunwerg. The product is shockingly bad, it scratches really badly, rusts and is not fit for purpose after a few uses. Customer service don't care and won't admit the product is inferior. Cutlery from Ikea will last longer!

Great steak knives, good advice from company on what we needed, good service!

Sadly I purchased a block of 5 gobal knives , which from the get go were never sharp , but I kept with them and tried to sharpen them as best I could . Eventually I gave up and sent them back to Grundwerg , who initially , I thought were going to help and asked me to send them back , they said they sharpened them and returned the knives to myself.
The knives were still NOT sharp enough to use , even after Grunwerg professionally sharpened them .
I RESENT them back to them stating that they still were not sharp and that perhaps a faulty batch .
I have just had them returned , with a message implying that it was my fault in the way I have sharpened them is the reason they are blunt ( please bare in ming I have cooked for 40 years and sharpened various makes of knives ( not from Grunwerg) which still remain my "favourite knives " )
I find this reason hard to swallow .. the expensive Golbal knives from Grunwerg will sadly go in the bin and withot a further fight there is little I can do now .. and life is too short !!...
But I would hate other customers to be victim to this waste of money .
Rob

Bought a Bellux Teapot. Quick delivery and good quality product.

I recently emailed this company about a faulty product but did not even get the courtesy of a reply.
Will be avoiding products from this company in the future.

We had a problem with a global product that we purchased from another supplier ( Knives from japan ) who did not help at all on . So we were given Grunwerg number by the owner of the old bakehouse cookshop where we have brought global products they might be able to help .what a difference in attitude from the moment they picked up the phone in 2 days it was sorted and i was more than happy with a company like Grunwerg supporting Global you cannot go wrong ,Thanks Callum