Simply superstars! I contacted the team with some issues at my property and they were all genuinely kind and caring and dealt with the issue immediately and efficiently. The last person that I spoke... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The agent that helped me went out of his way to help me because reported this previously and agent said she tried to call but the phone didn’t ring at her end is that calling lol. Anyway, he did his v... Voir plus
L'entreprise a répondu
Nimara listened carefully to my concerns. Apologised that my previous queries hadn't had a response. Made sure to include that I was hard of hearing and prefered to be contacted by email. When she w... Voir plus
L'entreprise a répondu
After raising an emergency this morning I thought something was going to blow up in my cupboard , humming noise , vibration, thinking something going to set alight.. So made the call..So the lovely... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Coordonnées de contact
Royaume-Uni
- www.guinnesspartnership.com
4,6
Excellent
7 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a repair to report and Andy was…
I had a repair to report and Andy was really helpful through the video walkthrough, he was also very nice to talk to, made me smile :)
Rainbow
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Rainbow,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Izzy was very polite
Izzy was very polite, professional and was very helpful with the query I needed. Thank you again! :)
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Hollie,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Didn't have to explain problem as video…
Didn't have to explain problem as video did it for me and dealt with straight away
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Anna,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
My call was handled professionally by…
My call was handled professionally by the staff, who were very polite. They listened and understood my words. And I got the answers to my request. Thank you to all the call handlers, yesterday and this morning.
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Sunny,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Fantastic customer service
Fantastic customer service.
Polite
Helpful
Very happy with the response
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Gillian,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Operator Abdy was very kind and willing…
Operator Abdy was very kind and willing to help. He listened to my problem patiently and did his best to assist me as quickly and effectively as possible.
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Svitlana,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Great service and fast response
I contacted them about a leaking kitchen tap and got an appointment very quickly the staff member was polite, helpful and explained everything is clearly. Special thanks to ABDY for being so helpful,polite and professional.
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Kat,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Habib was brilliant at sorting help!
Habib was brilliant at sorting help for my issue asap. He understood why it was an issue and was polite the entire conversation. Thank you habib!
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Charlotte, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D
Adty was very polite and supportive and…
Adty was very polite and supportive and got us the help we needed
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Stacy, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D
New enquiry
The lady was very helpful but as a new enquirer it would’ve been useful for yhe information to hone though step by step
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Phillip, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D
Spoke to John Salt today who was very…
Spoke to John Salt today who was very helpful and got me through the correct person to support me with my issue.
Thank you :)
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Kira, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D
Jodie went above and beyond to help me…
Jodie went above and beyond to help me with an unusual but serious issue within my flat, she was polite and professional
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Judith, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D
John salt was amazing
John salt was amazing, very helpful and patient, a great member of staff for Guinness partnership
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Simmone, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
Andy was very helpful and took the time…
Andy was very helpful and took the time to cover all my questions and requests. Really friendly and approachable
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Grahame, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
Amazing staff servives
Poilite effiencient and dealt and supported me getting this commumal area job reported and was great friendly attuide 10/10 Abdy ibrahim
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Nicola, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
Repair details dealt with quickly and…
Repair details dealt with quickly and professionally
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Sean, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
Réponse de The Guinness Partnership
Hi Terry, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
Great customer service from Gill...
Great customer service from Gill...
Very efficient, professional and understanding.
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
Very informative and friendly
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Tony, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
Repair team
The guy on the phone that I reported my repair to was very thorough and listened to my problems with the doors. He booked me in and was very polite.
20 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Amanda, thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Mark
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