The Guinness Partnership Avis 6 520

Yesterday i had 2 repairman out,
1 to replace gate, other one to replace mechinism in front door,
Both was lovely friendly guys, did great job,

I didn't get guy name who fixed gate,
The one who sorted mechinism, think his name was Graham only because I heard his name when he was on phone

Forgot to Add there was a guy before to look at lock, he was nice and friendly, he couldn't anything to lock as was to late in day, he did what he could temporarily till could get sorted.

Despite escalation after escalation and I think 7 weeks since I first asked the question....why have you raised the service charge so much and what is it being spent on ?

NOTHING...that might be what certain members of staff think about residents

Dear Guinness Partnersip

I am writing to formally request full transparency and disclosure regarding my service charge, in accordance with my legal rights as a tenant under UK law.

Under the Landlord and Tenant Act 1985, I am entitled to request a written summary of the costs that make up my service charge. Specifically, Section 21 provides me with the right to receive a breakdown of these costs, and Section 22 entitles me to inspect the supporting accounts, receipts, and other relevant documents.

I would therefore like to request the following:

A detailed written summary of the service charge costs for the relevant accounting period
Access to inspect all supporting documentation, including invoices, receipts, and contracts relating to these charges
Clarification of how the charges have been calculated and apportioned

Please treat this as a formal request under the Landlord and Tenant Act 1985. I understand that you are required to provide a written summary within one month of my request or within six months of the end of the accounting period, whichever is later.

I would appreciate your prompt attention to this matter. If I do not receive a satisfactory response within the required timeframe, I will consider further action to enforce my statutory rights.

Recently we've had such a poor experience with Guinness due to lack of communication but Abbiey was incredibly helpful today. Managed to resolve some of our issues and provided as much information regarding my queries. She was also patient and understanding. We really appreciate the excellent customer service and provided some level of reassurance.

After raising an emergency this morning I thought something was going to blow up in my cupboard , humming noise , vibration, thinking something going to set alight.. So made the call..So the lovely lady put in an emergency call out. After the call i quickly learnt it actually was a Clipper that had fell off the shelf and was making the noise and vibration against a pipe ..... I rang back up quickly feeling rather stupid and spoke to Abde, what a lovely man . Like he said always better to be safe than sorry, i did make him chuckle😃. Thats a new one for me .🤦‍♀️ The staff were great this morning. 😊

A lovely lady rang me to book in a repair and had to do a video call to look at the repair which needed repairing. Such a pleseant phonecall . I think her name was Blessing

The guy we talked to today was the most helpful person we’ve spoken to so far. Unfortunately I don’t remember his name but he was very friendly and he gets 5 stars!

Spoke to Sophia about my weekly rent, very polite and helpful. Was nice to speak to someone cheery on such a dreary day!

Abdy was extremely helpful today. I’ve spoken to people in the past that haven’t been overly helpful or seem in a rush to get me off the phone. Abdy listened and tried to help.

Answered timely and was very quick to help with the issue. They were very polite and friendly.

Overall a good experience
Staff member: ABDY

Reported an issue, got back to me promptly, had amazing service from Diane sorted my problem out straight away 😊

Few helpful and fast response

I called in today 30th April at about 17:30, Mr Abdy was very helpful. I had pending repairs for the door that was made to be repaired, Mr Abdy was able to help, very good customer service. He took time to listen and understand my problem, thank you very much.

Diane was polite patient and efficient really helpful

Very nice advisor, really helped and informed me of all I needed.

Brilliant customer service very very helpful. Thank you Abdy!

Very Helpful Today For Repair Booked By Andy . Very Kind. Abdy .

ABDY is a nice guy which listens to me makes sure that he got a problem the solve

Great service by Abdy. Really helpful and helped me rectify my issues.

Very friendly and helpful even managed to have a laugh with Andy which is always nice very impressed with the service I got

Andrea swaby

Mr Habib was excellent