Simply superstars! I contacted the team with some issues at my property and they were all genuinely kind and caring and dealt with the issue immediately and efficiently. The last person that I spoke... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The agent that helped me went out of his way to help me because reported this previously and agent said she tried to call but the phone didn’t ring at her end is that calling lol. Anyway, he did his v... Voir plus
L'entreprise a répondu
Nimara listened carefully to my concerns. Apologised that my previous queries hadn't had a response. Made sure to include that I was hard of hearing and prefered to be contacted by email. When she w... Voir plus
L'entreprise a répondu
After raising an emergency this morning I thought something was going to blow up in my cupboard , humming noise , vibration, thinking something going to set alight.. So made the call..So the lovely... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Coordonnées de contact
Royaume-Uni
- www.guinnesspartnership.com
4,6
Excellent
7 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Abdy was very helpful with reporting…
Abdy was very helpful with reporting the fault within my house, provided excellence customer service. Even though the system wasn’t responding of the time of our call. Abdy was excellent in trying to get my query resolved.
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Femi,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Réponse de The Guinness Partnership
Hi Paul,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
The caller was very helpful and well…
The caller was very helpful and well mannered thank you
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Joseph,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Customer service agent was very…
Customer service agent was very friendly and helpful.
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Yvonne,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
The lady Ava was helpful and kept me…
The lady Ava was helpful and kept me informed on what she was doing.
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Christine,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Réponse de The Guinness Partnership
Hi Kevin,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Réponse de The Guinness Partnership
Hi Louise,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Alma was so pleasant and helpful.
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Chris,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Efficiency at a high level
Very polite very efficient very professional and competent agent very caring approach it was noticed and I appreciated his response
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Peter,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Brilliant thanks for listening to my…
Brilliant thanks for listening to my situation and hope this gets sorted.
22 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Yvonne,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Kadian was very thorough and efficient…
Kadian was very thorough and efficient at booking the repairs for me. I was expecting long wait but the dates were reasonable. I also had one emergency repair needed to be done and the engineer came within next hour. Thank you!
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Joanna,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Took my complaint very well good
Took my complaint very well good
Service Excellent customer care
And also Excellent manners
Keep up good work
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi David,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Howard was extremely helpful going…
Howard was extremely helpful going above and beyond using his expertise to solve all my issues within minutes. Very friendly and supportive.
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Autumn,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Kalisha was absolutely amazing
Kalisha was absolutely amazing, she was very helpful, patient and friendly. She was also very understanding about needing to book afternoon appointments over morning appointments. It was a pleasure talking to her.
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Carla,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
The lady was lovely
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Cherise,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Liased with amanda she was very helpful
Liased with amanda she was very helpful
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Carol,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Very helpful member of the team.
The 5 stars is for the member of the team that took my call. She was helpful, cheerful, and understood the problem I had.
The waiting time to speak to an operative could be improved though.
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Mick,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Thank you so much to Curtis
Thank you so much to Curtis that he tried to help me today for an exciting repair that took nearly 3 months now since I did reported it
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Hakima,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
A great costumer service from Abdy
A great costumer service from Abdy, with all attention and patience answered and helped me with my question.
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Ibraim,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
Sophia was very helpful
Sophia was very helpful , very polite I was very pleased with her help
21 avril 2026
Avis spontané
Réponse de The Guinness Partnership
Hi Mrs Atkinson,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards,
Gemma.
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