Hacking and Paterson Management Services Avis 

I don’t understand where the money goes. Extortionate and don’t seem to realise we are in a cost of living crisis. Had one quarterly come to £500. You phone for answers and you’re met with arrogance. Awful company can’t believe they are able to operate. They do nothing. Unfortunately had to give 1 star I would give -10 if I could.

Still waiting for a reply about 120 pounds charge!!! This is to put the new owner's name on to their system!!!!

1 STAR, is pretty much what this outfit deserves. Value for money is very low. Their management fee and T&C fees are high for what you get. Licence to print money. No one enjoys paying their hard earned cash out for little return…. And every quarter thats pretty much what we all do, without question or option.

May look to see if our estate can be managed ourselves

Poor!

Unable to give zero stars… undoubtedly the worst and most dishonest property management company ever. Management Services?… zero management & zero services. H&P are only interested in scamming property owners for arbitrary fees and excessive add ons. If anyone has ever managed to get any form of service from this lot, I’d be shocked & stunned. Stringent regulations & accountability measures are needed in order to put this lot firmly in their place: out of business… they are the ‘Willy Wonka Experience’ equivalent of property management.

The customer service from this company is shocking. I asked for a breakdown of an account on 1st December 2023 and as of 19th February 2024 after repeated phone calls I have still not received this . Staff members and a team manager have promised timescales for this to be sent to me and these timescales have not been met.Employees do not seem to care about customers. Avoid this company at all costs.

Terrible company not fit for purpose. Costs are extortionate, no one and I mean literally no one chooses H&P as their factors! They are usually appointed by developers and use disgusting and questionable tactics to make it near impossible to remove them. If your thinking of buying a property and see the factors are H&P you should walk away.

The management team has consistently been helpful and responsive whenever I've encountered issues at the property. Recently, Alexandra Friel assisted me with an issue and her prompt assistance at explaining and in resolving the problem was greatly appreciated!

This company is a joke and effectively a scam. They charge a ridiculous amount to begin with and throw in all kinds of charges. It's apparent they also inflate work estimates. Tried to fit a new carpet in our flat stair which wasn't needed as our carpet is like new. Apparently another flat down the road needed it so they wanted to do them all at once to save money and charge us £5000 for the privilege. Spoke to carpet fitters about this and it would be a fraction of that cost. Suddenly when questioned they knocked £2000 off the price which was again still too high. Clearly trying to milk everything they can out of us. £200 recently for fixing a door which didn't need fixing! Infact it magically broke shortly afterwards and I personally had to fix it. These are just two of the most recent issues with this company. They show up, do jobs that aren't needed secretly and charge silly prices. And they use cowboys to do the work. Honestly I wish they would go out of business but fear they won't with the amount of money they steal from there customers. When I buy my next property I will actively avoid this company. A horrible company that overcharges and scams customers for no reason other than greed. No wonder they have such a high turnover internally. Need to be some type of person to stick it out there and enjoy stealing from people. No fixing this company. Avoid if you can!!!

Paul Forsyth and his colleague from the Edinburgh branch have been nothing but extremely helpful, after the recent winds myself and two other neighbours had concerns of a tree falling through the properties after initial contact with Paul he arranged the tree was brought down to a safe height then arranged for the removal a few days later these guys have gone above and beyond.

The company is a joke, run by clowns, only think H&P are good at is working out how much cash they can swindle out you each month for services not carried out.. They use contracted cowboys as builders of witch most of them if they do turn up only are looking for where they can water there horses.. STAY CLEAR OF H&P AND SAVE MONEY.. If you are buying a property with H&P as the property factor DONT BUY IT..!! Walk away with money in your pocket..!!

This is the worst factor I've ever had to deal with. I would give -0 if I could. Shocking service, ridiculous response times, very overpriced + couldn't care less about your property's issues.
Our development has voted by a 2/3 majority to change to another factor. Despite following ALL the correct procedures, H+P is refusing to let us leave. Don't touch this company with a barge pole. Media attention next!

Put simply, you will not deal with a worse business in your life than Hacking and Paterson. They make owning a factored property almost impossible.

They will approve frivolous repairs and will make no effort to understand if they are genuinely required. They will not obtain multiple quotes meaning you will pay through the nose for the simplest service. They will claim to be proactive, when in reality they are anything but. They will increase your float and claim it’s necessary to fund repairs, despite having agreed lengthy credit terms with their suppliers. They will increase their management fee every year and you will have no power to challenge it. They hide their accounts via their corporate set-up because they don’t want you to know how many millions they earn each year from fleecing you.

They are a disgrace and their bullying tactics forced me out of my property. Do not buy a property if it is factored by Hacking and Paterson. You have been warned.

I am giving a 5 star review fo a member of staff, Alexandra working at the Glasgow Branch, we were recently victims of theft and she has been incredible helpful and supportive.

Chloe and Alastair were helpful in sorting issues with bulk items left by other neighbours! A thankless job sometimes but glad they understood our worries and took action!

the best ever issuers of invoices for all imaginable " services" not giving a damn about the real problems of the buildings and ignoring arrogantly any dialog other than " direct debit has been set " . They will ignore whatever problem until becomes critical and then they will ask for " repair " money without any accountability . Probably the worst factor in West Scotland and eager to stay in this "top " position

Had an issue with my bill and spoke to Jack. He was so helpful and it was sorted within a couple of hours - would definitely recommend :)

Overall I am happy with the service I have received from H&P. I have been with previous Glasgow based factors and I must admit the service from H&P has been far superior.

Their response times are much better than others and the team are usually very friendly and helpful.

It is important to remember factors do work only at the request of owners, standardly. Over the years I have only had 1 negative experience but that spans over 20 interactions so this appears to be a one-off. The one time I had an issue the team manager, Bruce, saved the day and restored my faith quickly!

I am conscious other developments have had issues however I think my success has been down to the team and especially their team manager, Bruce, that look after my development.

Most of the good reviews on here are about 1 person. Like the rest of the bad reviews, mine will be about the company as a whole. They do not listen. Often I get what looks like a form letter response to a question I didn't ask. Apparently there is a way to dispute something with the company, but they will not explain the dispute process. I managed to get something into a dispute, but the results were to repeat exactly what I was told prior to the dispute. Costs keep rising. Our quarterly fees for a property in Leith are now more than my friend's who lives in Morningside. Furthermore, they added a £200 float charge to everyone's account and only informed us of it with 11 days notice. Do not move into a property managed by H&P. You will end up angry and paying a lot more than you should.

Usually deal with Andrew Grant. He has been helpful and patient when explaining things to me.
Any questions are dealt with promptly if he can answer them as long as it does not depend on others at H&P.
Andrew as an individual also makes attempts to visit site occasionally to see what is happening for himself.

Extort money from you, refuse point blank to refund £ due insist on 3month notice period to cancel although there is no contract with them nor is there need for them in your title deeds! Avoid at all costs. You have been warned. Solicitor now involved!