Hacking and Paterson Management Services Avis 

It’s very disappointing for me to have to leave another review regarding hacking & Paterson
They paid a contractor without checking with us “Glenmalloch place Elderslie “ that the job was repaired as per quote it was a car park repair and meant to be one area of tarmac they just came an filled the potholes up hacking & Paterson insisted we pay up front before the work was carried out they say they are trying to get a refund from the contractor ( job was over a year ago) potholes are back could anyone help with what recourse we have?
John Robinson

Caelen Kerr (Team Manager) at the Newton Terrace Office,Glasgow, manages my property.I highly value the service that he provides for me.He is very approachable,easy to talk to and helpful with any issues or problems that have arisen.It is very reassuring to know that he is available at the end of a phone or by email should I require his assistance or advice.Matters have always been dealt with very professionally and promptly

The bills for factoring my flat were truly outrageous. This industry is a racket! The charges for the most spurious services and prices that would make billionaires wince. I’d definitely check the factor before buying a property now after this experience.

Complete joke of a company

Do nothing but they continue to send bills, they ignore complaints and constantly lie about the work that's been done.

Against a background of generally responsive management to my queries and requests, I found a particularly rapid and complete outcome to my request for a new key fob that operates the barrier to the parking area. I made the request one day and on the next the H&P manager proposed a solution. At that stage I was away abroad but on my return I accepted the offer and the following day the fob was delivered to my door.

Where does Hacking & Paterson get the authority to hold votes with owners for communal works?
There is nothing in the Title Deeds regarding holding votes and nothing in the HPMS terms of delivery service to hold votes?? Lastly nothing in the Property Factors (Scotland) Act 2011 Code of Conduct for Property Factors to say owners voting is allowed?? So where does HPMS get the authority to hold votes to stop fence repair work when the deeds are clear the owners have a legal duty to maintain all communal fences???

These clowns magicked up some arbitrary £££ value for changing a name on a SQL database from my name to the new owner.

They subsequently conjured a ridiculous value they wanted for projected works between the date I informed them I was moving and the date I moved.

This value was at least 5x outside the normal charges for ongoing works while I had lived there.

Naturally, I asked for evidence of work, evidence of planned work and invoices. Naturally, they were unable to provide these- because they were a barefaced lie.

At first they were arguing back and forth with me. I won't be specific because I prefer anonymity in case of court.

It seems the company has now given up trying to extract any monies from me. At best they are clowns, at worst they are crooks (I suspect both). Unfortunately for them, I am a very motivated person and I have just moved to another very large development managed by Hacking and Paterson. It only takes one person to get the ball rolling about sacking a factor, and I will be that person.

I was a "customer" of Hacking and Paterson for the past 12 years, and after experiencing their services firsthand as well as several others, I can confidently state in my opinion that they are the worst property factors in Scotland, with their service quality declining significantly in recent years.
Their customer service is non-existent, and their property management approach verges on negligent. They make no effort to build any relationship with their paying customers or even perform basic tasks such as visiting the property.
The management of routine maintenance and servicing is poor, with customers not being consulted during renewals, leaving them without a say on the cost or quality of service provided. Additionally, their approach to insurance renewals is questionable and benefits them, an issue the government is thankfully beginning to address. Our building had to file a formal complaint when they used an inflated building valuation for our insurance cover, resulting in higher costs for us and more commission for them. Fortunately, our complaint was successful, and we received a refund. However, one has to wonder how many homeowners are unaware of such practices.
Our building recently terminated Hacking and Paterson as our factor after more than 40 years, and the difference with our new factor is like night and day. The new factor has visited the property more times in six months than H&P did in six years. They are cooperative, consultative, and proactively manage the building, doing everything that H&P failed to do. As expected, the termination process was made difficult, with residents having to chase down necessary information for the new factor and several residents needing to pursue their float refund beyond the three-month period stated in H&P's terms.
In my experience, our account manager at H&P was inept, and when dealing with their directors such as Gordon Buchanan and Daniel Kingham, it becomes clear why H&P is as poor as it is.
I genuinely would not buy another property where Hacking and Paterson are the incumbent factor. They are that bad.

This company is a disgrace taking peoples money and not providing landscapers when they should be maintaining the grounds of a New Estate

Similar to other review, I would give 0 stars if that is possible. As a Management Service, the customer service was pointless and verging on passive aggressive. Any requests for information were met with polite indignation and a deliberately evasive answer. You needed to send at least 6 emails before you would get the response you required. Any request to address an issue was resolved by an increase in fees, with call outs to engineers or tradesmen without taking time to consider issue, or best solution. In my experience, they provided zero service, and became a necessary evil for residents in flats who did not have an option.

In my opinion, management company’s should be an area for a public investigation and there should be change in public policy or law that helps to oversee their services.

I sold my property on 1st March this year.Today 21st June I still have not received my refund of float.I am now told I will receive this by the end of next week or the beginning of July.
In addition because H and P allow contractors to invoice up to 3 months after completion of works I may receive a further charged invoice in the next quarterly invoice run in August ,5 months after I sold my property.
Factors generally have a bad name however H and P must be awarded a gold medal in this respect.

Ryan Grant at the glasgow office manages our property. I’ve reported around 3 issues to him over the last year including a significant issue with a water leak. He always acts quickly and professionally to arrange for any repairs and problems to be resolved and provides excellent communication. Very happy overall with the service H&P provide.

I would not give any stars if that was possible. Zero transparency, overinflated prices taken from thin air, pour communication and snotty attitude from some members of staff. Not happy. How come they are not regulated, it boggles my mind.

Hacking & Paterson were imposed on us by our developer Millar Homes to take care of common areas on our estate. During the 14 years under their management, I can honestly say they have done nothing, zilch, nada, hee haw, zero other than demand money to pay for over inflated repair quotes and their bloated "management fees". There is no customer care, if you contact them, they send a sniffy reply, threatening and intimidating homeowners with legal proceedings if you do not pay your common charges to their timescales. Wait, you have a float of £100 per property and threaten us if it falls below 50%? Homeowners need a factor who will genuinely listen to them, H&P fall well short. After 14 years I have moved to a property that does not require a factor, freedom! Their parting shot was to massively increase their apportionment change of ownership fee to £200, really?! Desk bound extortionist gangsters. Oh, and don't bother replying to this either with "we are sorry to hear blah, blah, blah".

Absolute Crooks and thieves. They create jobs for themselves to do and complete them in a manner that requires them to be redone, such as painting iron fences that are not designed to be painted. They take a float which they then wipe out in your final bill. I never paid more than £40 a quarter but got a final bill for £225 which included a £250 apportionment fee amongst other fees which wiped out my float. Apparently it cost HP £250 to change the name of the person who owns my old house. I cant reiterate how bad they are, half assed jobs, refusal to take any accountablity and creating made up jobs and hidden charges.

Absolute crooks. Quick to send you bills demanding payment within 7 days and send you threatening letters but when it comes to them refunding you money they will drag theirs heels and wipe out money owed to you with sudden new random fees. When I moved out of my property, I was expecting my £100 float money to be refunded but apparently I now owe them £100 in management fees due to the sale of my property, despite them having little to no involvement in the process other than changing the name of the property to the new owner. Absolutely disgusting. Avoid them at all costs.

I've just moved house and have had the displeasure of dealing with H&P for a number of years. Whether it's fighting for bodged jobs to be rectified costing thousands, or contested charges being ignored and kicked down the road for years; H&P are bordering on incompetent, are untrustworthy and completely against the best interests of the residents they claim to represent. Why make life so difficult? Surely its in everyone's best interests to be honest and act with integrity? Just a good way to be... 2 years of ignorance over £30 and you now want me to continue to waste my time. Its simple stuff, and whether its arrogance or incompetence, it has caused me to leave this review

0 stars if possible.
Absolute cowboys.
Will not accept any ownership of any work.
Will not help owners with any issues that will arise, which is their responsibility.
They will cost you thousands of pounds to rectify any issues that should be done on their behalf.

If you are going to buy a property and and Hacking and Paterson are the factors... RUN and don't look back.

I wouldn't recommend this company to my worst enemy.

Self factor instead. Its easier that you think.

AVOID! AVOID! AVOID!

I would rather stick my face into killer hornets with STD's nest that use Hacking and Paterson if possible!!!

Our development has just sacked Hacking & Paterson. Our new factor is night and day, and has made us realise even more all the years of poor service under H&P.
H&P are by far the worst factors in operation. They played divide and rule with our residents. We discovered we even had an insider resident, feeding back information from the residents’ committee to them.
H&P were not open nor transparent about major water ingress issues across the development. Residents were made to think it was only their property, and it was a private matter. When residents collectively found out, the move to sack H&P began.
They seem to look after their contractors and business network, above and beyond the needs of residents. And if you think it is hard to sack a factor - it isn’t. It really isn’t. We did it in less than 6 months with no problems. You just need a majority.

Gillian in the Glasgow Office has been really responsive in sorting out repairs. From a faulty front door to lighting on the first two level of flats in Hamilton, she has been quick act and chase up contractors.