Hacking and Paterson Management Services Avis 

I owned a flat managed by H&P for nearly 25 years. They are not good, friendly but useless. Often repairs aren't done properly or quickly and they have no interest in helping owners to resolve problems if it takes any effort. Avoid.

We have H&P as one of our factors in our estate which was instructed by the house builders for them to appoint a company to carry out factoring duties, sounds great in theory!!

For 5 years we have had problems with them, grass not being cut, not cut on a regular basis and also not fulfilling their contractural responsibilities. Phone calls and emails are met with excuses such as ‘managers are not available’ or everyone seems to be ‘new in post’. We are even directed to the H&P portal which is empty with no up-to-date information but they are quite happy to invoice you and take your money.

I have questioned the hefty management fee, asking how regular site visits occur and I was met with no response, it appears that they expect you to raise any concerns, which in my experience are dismissed. Management fees should be to manage a contract, the work being carried out ensuring that the service is to a good standard.

I am aware of many other homeowners who have also complained and now H&P are trying to say after 5 years the work in question belongs to the local council, the council don’t know anything about this, another shocking mis-communication it appears?

Given that at the time of posting this review 77% of reviews are one star, it really speaks for itself, I had to place a one star to post this review. Hoping that H&P read such reviews.

Very expensive for very little in return! Numerous issues have been raised with the company from our development, inc having an owners meeting with them locally…this could only happen during work hours which meant very few owners could attend and we were charged for the privilege!
No price transparency even though owners have asked for a breakdown of costs

Robbing bbbbs after 10 year's paying all the bills on time they have the audacity to charge £250+vat ,£300 when I sold my house calling it a management apportionment fee absolutely disgusting, money for nothing booooh

Very prompt response from Paul McGee from my initial enquiry. My mum phoned with a problem and he was extremely helpful.

Sorted an issue with my entry system. Had an appointment booked quickly and at my convenience as soon as I was in touch.

Never ever use this company. Absolutely terrible and a nightmare to leave. They have you legally and you can't ever get rid of them.

I sold my flat just to get rid of them! Happy 12 months of financial freedom to me! Best decision I have ever made. If you are still with them, condolences!

thanks for the great service and special thanks to
Jack Bisset who has been very helpful and informative during the repair work.

Over charging us, terrible staff (passive aggressive) and condescending and poor standards all round.

They also reported this as 'defamatory content'...so snowflakes at best, or desperate to silence the voices of the customers that they are overcharging.

Lack of communication, lack of works carried out within our development have resulted in grass pavements being overgrown and unusable. Have been trying to resolve this with our property manager for 12 months however we are at the point of giving up and moving on.

Hacking and Paterson factor our property.
We have a communal satellite dish.
We were not getting a signal to our Sky TV.
I telephoned Hacking and Paterson, and within an hour of my call, an engineer came out and confirmed the problem was with the satellite dish. However as the dish was on the roof, there was no access, so they would have to hire a cherry picker. We received a quote the next day, and within two days the repair was done.
Well done Hacking and Paterson for their speedy response, and also to the contactor they used.
I would highly recommend the services of Hacking and Paterson, as this is the type of service we received all the time.

Complete incompetence, law breakers, unhelpful, refuse access to information and ban people who complain.

I found it extremely frustrating to get in touch with Hacking and Paterson. The email they sent was from a no-reply address, and there was no contact number listed on the invoice—which, to make matters worse, was incorrectly addressed. I had to search online just to find a phone number, and even then, I was left on hold for 15 minutes before someone answered. When I questioned the invoice charges, I was told I had to submit my dispute in writing to their Overseer Director—yet there was no clear way to do so, especially not via the no-reply email. Overall, the company makes it unnecessarily difficult to communicate with them, which is disappointing and telling.

Charged £180 admin fee

Great service, made possible by the diligent and conscientious Jack Bisset. Always helpful and gets to the bottom of issues.

Very unprofessional “property managers” especially Andrew Grant, Bruce McKerrow and Lynsey Hutchieson. Misleading information given to homeowners on a number of times and as soon as this is challenged the “property manager” is moved and replaced with someone else. If you are with this factor, please ensure you never call them and always keep a paper trail.

I wish to commend a Hacking and Paterson employee, namely Jack Bisset, for his attentiveness to requests I have made recently regarding my apartment building. I have had occasion to report a few problems in the last few weeks and they have been dealt with most speedily and efficiently. I tend to phone, normally, and Jack has always been extremely polite and friendly. On one occasion I emailed him my enquiry and he responded by telephone to keep me updated

Absolutely awful.
Zero customer care and seem to go out of their way to be unhelpful.

The estate being managed by Hacking & Paterson (H&P) is involved in remedial works following storm damage from January 2025. Hannah Rodgers (Property Manager) is the lead representative from H&P who is overseeing the works on behalf of property owners.

From the outset, Hannah has provided regular updates on the project and has effectively liased with contractors, third parties and owners. Hannah has made herself available to speak to,in respect of any questions and responds promptly to emails.

Hannah’s diligence, tenacity in chasing up contractors and communicating with owners has been first class.

Ms.Rodgers’ positive service delivery to clients, reflects well on herself and H&P.