Hacking and Paterson Management Services Avis 

I recently suffered an ingress of sewage and waste water to my ground floor flat from a blocked communal drain. I contacted Callum Hoggan at Hacking & Paterson who advised me of the way to proceed with this emergency. I had to initially cover the cost of an emergency plumber but this was quickly refunded to me by Callum and Ryan at Hacking & Paterson. Since Callum joined the Company I find, as Secretary to the Residents Group, that a lot more residents are commenting on the improvement to the services provided, telephone queries are being dealt with timeously and in an efficient and professional manner.

A pleasure to work with—always kind, prompt, and professional in resolving any issues

Callum Hoggan has recently taken over as our new property manager. I have now spoken to & sent various emails to Callum which have always been dealt with professionally & in a timely manner.
Great work Callum & the team. Keep it up.

Shirley Watson

A typical, and often difficult corporate Factor with local residents. Only made worse when considering they were never even appointed directly by any of the current residents of my own development themselves. Recently, the Factor reduced the services previously received, and introduced additional fees (in the form of a Float) a major alteration that was neither agreed upon, appropriately consulted on, or legally signed off on. Factor then hid behind a wall of corporate silence as the public have come to expect. As always, 'the individual' is forced to simply accept the will of large organizations with other ideas and deeper pockets.

Worst company in the world for keeping accurate records and transcripts it would appear. I sold a house and they were notified of my sale date, all fees were then paid up to that date. 4 months later they are threatening me with debt recovered for a property I no longer own for services I didn't receive. 3 weeks prior to the current threat, they actually sent me a refund as they over billed me for my final payment. A diabolical company who take no responsibility for their ineptitude.

Quick, courteous and helpful response.

Great at cutting down trees and notifying you of your share of the cost. Awful at organising anything else that doesn't automatically fall into their catalogue of grass and tree cutting services. They'll just avoid dealing with it, even if it's in a hazardous state.

Rebecca in the Edinburgh office has been very helpful and efficient with an issue I have had this week. Thanks Rebecca!

I recently move home and paid my final factors invoice twice by mistake, just one phone call solved the issue and a full refund was promptly paid. I found the personnel at Hacking Paterson very helpful and keen to resolve my issue

Grange Estate - Dangerous Tree - Identified as Tree 257 - H&P Team manager applied for the necessary permissions to fell a dangerous tree citing safety on their relevant application form, which was of course swiftly approved by our local government planning department. Then, for some bizarre reason, same team manager decides it’s a good idea to offer all co-residents of the estate, the opportunity to vote on this “safety matter” rather than exercising his delegated powers of authority to simply just remove the tree on the grounds of safety & bill all co-residents accordingly (all boxes ticked & quotes to remove “dangerous tree” well within financial constraints as outlined within their terms of business), very bizarre. Of course, months later, said dangerous tree is still “hanging around” presenting same danger ! H&P have displayed nothing but utter incompetence in the way they chose to manage this “safety matter”, it’s very clear their internal processes & procedures are either, not robust enough to differentiate between general matters & safety matters. Or, simply, they have just not been followed. Haaa, & don’t get me started on their Formal Complaint Resolution Process ! The World Wide Web just ain’t big enough to handle that amount of data from one very dissatisfied customer.. So it’s off to the The Housing & Property Chambers First Tier Tribunal for Scotland I go - Don’t actually know what I’m paying H&P for if I’m being honest..

I reported the door issue to the manager, she reply my email and arrange the guy come to fix it in a few day. She take a quick response and follow up.

Excellent assistance from Callum. Helpful, polite and diligent in dealing with the problem presented .

Great service from Hacking and Paterson. After the storm trees were down and some were in a dangerous state and very close to the roof of our house. Phoned the office on Monday and by Wednesday afternoon the whole garden had been cleared and the trees had been taken care of. Absolutely delighted with the quick and efficient service. Thanks to Aidan and his team.

Caelen Kerr Team manager
Caelen Kerr Team manager who is based at Newton Terrace Glasgow looks after the development I live in.
I greatly appreciate the support he provides when required.
He is very easy to communicate with regarding any issues that arise.
Any problems or concerns are dealt with quickly and efficiently.
I never hesitate to call or email Caelen for his advice / assistance.
In times of need it is reassuring to know that his professional response is available.

We have had H&P as our management team for many years. They are very professional in their manor, Mr C Kerr is our manager, he strives to provide a seamless service, he communicates and works well with our committee, he is a highly professional and motivated member of team. Overall, H&P are good factors to work with, we have obviously had ups & downs over the years, however they quickly rectify any issues in a timely manor. I would highly recommend them and the service they offer.

I would score them with a minus. Brief explanation of the how my account is handled. Quote for garden maintenance they failed to give contractor correct plan of the development. Failed to apply the correct charges to owners. Refunds will not be applied until Feb 25 contract started April 24. Owner had to inform them of their error. Gutter cleaning quote was rejected by owners yet contractor turned up to do the job.Owners had to stop them. Owners were told to increase direct debit because of their mistakes gardening fee wrong. H&P then tell us they are increasing their management fee. Paying more for a poor service why?

We have complained on numerous occasions regarding trees that need to be removed. They constantly let us down, they send out the company no notice to us therefore not all cars can be removed also the instructions they have is to trim the trees, these trees are causing problems to cars, the pavements and the roots are not far from the houses. I have made another complaint this morning. They are an unbelievable unprofessional company who do nothing other than ask you to pay bills for shoddy work.

Update. After waiting 10 days or so no one responded to my complaint in Hacking and Paterson not even from the Trustpilot comments. I received an email from another person sending me info that the company would be out on 4th Feb don't know what for no mention at all of the complaints they could not care about their clients only interested in collecting payments. Absolute disgrace.

Absolutely unforgiveable unprofessionalism. Call to explain a dispute regarding title deeds - they claim to "know of 2 basement flats" in a property they manage, that has 4 basement flats. I've been here 11 years. And they've been 4 flats at least a couple of decades. "Don't you think, for insurance reasons, that's something you should know about? As factors of the building it's your legal responsibility? Aren't you going to update that" "No, we don't care", hang up.

I can't say if that represents the entire company - if it is, you're a criminally negligent company. If this doesn't represent you, and a manager or person with intelligence reads this review, and thinks, unlike this absolutely brainless person on the phone, that being totally unaware of the layout of a building you manage is unacceptable, i'll be happy to amend this review if I speak to someone competent, or even with a basic sense of responsibility and morality.

If this review isn't amended, avoid this company like the absolute PLAGUE.

I've read many other reviews of this company, both on here and several other forums and the pattern is clear. This is a disreputable, incompetent company which has no consideration of its clients. It simply aims to gather as much revenue as possible whilst behaving in an aggressive and unacceptable manner using scare tactics to try to bully and intimidate.

Their procedures are bureaucratic, ineffective and are designed to fail (in their favour, not yours).

A full 7 months after having sold our property, they contacted me to state there was an amount due. The email telling me this, containined no information as to the reasons for the charge, no apology for the delay, did not even include an amount and, worse, threatened legal action in the event of non-payment, For what? How much? Exactly what was I supposed to make of this? A number of calls and emails ensued, none of which moved the issue forward and, in fact, made it worse. Only after writing to Senior Management did I get anything approaching a sensible answer and, finally, resolution (Thank you Daniel Kingham).

Prior to this incident, my view of H&P (having been clients for almost 10 years) was of a company which was, at best, incompetent (if I'm being generous.) and at worst, unscrupulous. The reason being that, on a previous occasion, H&P had written to the residents demanding £600 for a 'tree survey... as the trees might be unhealthy/a risk to the public'. Even the most cursory of checks of the property site-plan, shows that the trees in question are OUTSIDE the development. As if that weren't bad enough, only a few years prior to this, H&P attempted the same 'tactic' to obtain money from the residents. The same trees, the same reason etc. At that time, H&P were told very clearly by the residents and the Local Authority that the trees were NOT on the development.

Incompetence, laziness or 'crooked'? You must decide for yourself.

My closing comment is.....this company's reputation is justifiably in the gutter. If you have H&P as your Factor, contact all your neighbours and fellow-residents, get rid of this cowboy-outfit, and find a new Factor or take control yourselves!

Absolutely shocking company, a disgrace of a business who are utterly incompetent at doing any job but taking our money. I am in credit in the hundreds, but for some ridiculous reason unable to be given back my money.

100% the worst company in the world.