Halfords Mobile Expert Avis 

First class all round service

Bought and paid for 2 x SAILUN 245/45ZR20 103Y ATREZZO ZSR2 RP XL tyres with rim protection - what were fitted were the cheaper SAILUN 245/45ZR20 103Y ATREZZO ZSR2 XL which do not have rim protection. Halfords claim they are the same tyres but I paid more to have the SAILUN 245/45ZR20 103Y ATREZZO ZSR2 RP XL. Complete rip off.
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Update - turns out that Rim Protection is STANDARD on the SAILUN 245/45ZR20 103Y ATREZZO ZSR2 XL which means Halfords have charges me for feature that was free on the tyre anyway! Thieves!

Halfords complaint no. 00799091
Halfords order no. A976B064232

Terrible from start to finish

Easy to book the service and when the technician turned up he was polite confident and reassuring and did a good job in good time.

A very professional service by a knowledgeable and informed mobile technician, Greg was a pleasure to deal with, he was happy and genuinely seemed to enjoy his job. Highly recommended

Very competitive price.

Reliable and quick mobile fitting service.

Great service

Excellent value home tyre fitting. Excellent staff and reliability. Tyres very good value. Have used for the same purpose about a year ago and price had hardly changed

The mechanic was very professional and quick service. would recommend.

The timing tracker very useful came within the time stated the fitter was lovely helped me find the wheel locking nut always a pain to remember where it is
it was so hot yet the fitter did the job and never moaned once nice person

10/10 experience. Danny B (the engineer) was very polite and personable. He was quick to complete the tyre change and arrived early in the time slot I booked. Definitely recommend to everyone else.

Booked a mobile dash cam fitting on 22 May for 27 May between 8am–8pm. On the day, the tracking app never updated so we called customer services and were advised the fitter would arrive around 5–5:30pm.

The fitter instead arrived around 2:30pm and explained that the dash cams we originally purchased were not in stock. We were offered either a downgraded model without the mobile connectivity features we specifically wanted, or a more expensive upgrade. Due to needing the installation completed urgently, we agreed to the more expensive option.

The fitter himself was polite and professional throughout, however we were then informed that none of the replacement cameras were actually available either and that the appointment could not go ahead at all.

The most frustrating part is that this could have been communicated long before the appointment day. Had we simply been told the product was not in stock beforehand, we could have rearranged plans accordingly rather than waiting in all day and reorganising other important appointments unnecessarily to accommodate the booking.

The app/order tracker still showed no updates and we received no communication explaining the next steps. The following morning, the order tracker incorrectly showed the appointment as “complete”.

We also attempted to use the online complaints procedure, however the complaints page was returning a 403 error and would not load. We therefore called customer services and spoke to a lady who was also very understanding and helpful. We explained the situation and asked whether Halfords would consider fitting the upgraded camera at no additional charge due to the inconvenience caused. After speaking to “the hub”, she advised they said no to this proposal and didn't offer anything at all in light of the poor service and inconvenience. She apologised further and asked if we wanted a refund.

We accepted the refund and will now be arranging installation elsewhere, although even the refund is expected to take 3–5 days.

Both the fitter and customer service advisor we spoke to were lovely and professional, but unfortunately the overall experience was extremely disappointing due to the lack of communication, stock issues, inaccurate information, failed appointment and a complete lack of resolution. Would not recommend.

Unfortunately do not use Halfords Mobile most of the mechanics are not trained and honestly not fit to do the job. One came to replace my battery he broke the ecu mount and battery casing , blew fuses etc then said sorry about that . Another mechanic from Halfords came out and criticised what the other one had done however car was locked in eco due to fuses . His manager was meant to call me back never has . Just avoid Halfords mobile

Easy to book and the technician was very friendly, helpful and knowledgeable. He arrived exactly when he said he would.
My flat tyre was replaced and I was very quickly on my way.
Excellent value for money too. I will definitely use this service again!

Managed to pick up a puncture just before the holiday weekend and was deluged by choice of 'mobile tyre fitters' 'mobile tyre repairers' 'mobile tyre experts' but one name shone out - Halfords . . . despite blistering heat, our fitter arrived, calling before to ensure all was OK and he performed superbly - switching out the busted tyre (and, recycling!), switching in the brand new tyre, balancing and leaving everything spic and span - top service and a top guy! Highly recommended . . .

The Halford fitters don't seem to be particularly skilled, or have much common sense. For example, the first fitting of my dashcam the guy disconnected my car's reversing camera and removed its cable! After the most recent refitting of the dashcam, which has now fallen off 3 times, it fell off the windscreen after 3 days. I found there was paper on the sticky pad the guy had used! How was that ever going to stay attached?

Once again purchased two tyre on Halfords App for mobile fitting.
Very professional service the tyre fitter call MO kept me updated. Arrived on time , friendly and very professional.
Fast and very efficient, job done.
Thank you Mo Great job I extreme heat.

easy booking reasonable price speedy efficient service

thank you,,

Very disappointing experience. I ordered four tyres with a 20% discount and free fitting. The mobile technician arrived but couldn’t complete the job due to not having the correct tools. Customer care advised me incorrectly that I could take the tyres to an autocentre and reclaim the fitting cost.
After the technician left the tyres with me, the autocentre refused to fit them, stating they only work on “supply and fit” jobs. I am now left sourcing an independent garage and hoping Halfords will honour the reimbursement they promised.
This process has been inconvenient, misleading, and far below the standard expected

Had 4 tyres fitted on my drive by the Leeds depot. As soon as I started driving the car it was obvious something was wrong. Car was wobbling and vibrating. Immediately took it to a garage who found that the tyres had not been balanced. Halfords left my car in an unsafe state and did not finish the job. Uncaring and reckless behaviour that could have had serious consequences for me.

Chris the Halfords Poole mobile expert, arrived on time. He fitted the Nextbase IQ 4k in about 20 minutes. However he did not install the app in step 1. So he left the dash cam (DC) with rotating arrows on the DC. This meant no QR code showed.

I had to reset the DC and eventually (1 hour) got the software and DC working with the help of the AI agent.

Halfords should train their mobility experts to do a complete job, not leave the 'technical bit' to be completed by the customer (with the assistance of the manufacturer).