Hallsintl Avis 

2nd time using this company and once again the service was very professional. Will use again in the future

I am an international buyer who paid full advance payment for Magic Temper machine with Halls Int'l in Jan26. It stated a "3-4 week lead time as manufactured to order" and they did not deliver as promised in multiple emails. After 2.5 months in delay, finally in Apr26, I requested for a refund upon their failure to deliver my order past stipulated time frame. However, I did not receive my refund in my bank account after confirmation with Paypal and local bank. At this point, I have no choice but to seek help from Hall Int'l to check my missing refund. I sent them 7 chasers (maybe more) only to have Kay Wilson of their Accounts department chiding me for being impatient with their investigation and John Glendinning of their Customer Service to ghost me on my chaser emails. In the end, I realized I could not get my money back.

My advice for international buyer is that if they fail to deliver the order within 3 months (which are the common timeframe to file a credit card chargeback), please file a chargeback with your local bank before this deadline.

To Halls Int'l, if you intend to rebuke, please first reply to my email chaser with actual answer of where my missing fund is and what is your remedial action; instead of endless excuse of endless investigation.

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My response today (dated 07Oct) to your reply on 30Sep:
You admitted the refund was rejected. And you blatantly kept quiet. Where is your integrity?

The card issuer has rejected your refund in circumstance beyond my control as an end consumer. Does it mean that you have the rights to take both the monies and product?

Would it not be the right thing to offer mitigating actions such as offering alternative refund method or opting to deliver out the product that you eventually received from the manufacturer?

In my emails to you, I had offered alternative refund options but no acknowledgement nor feedback had been given to me.

Now that you promise you shall re-open my case if I remove my review on TrustPilot, why should I do so? My words are true, as it stands of now; until your team has genuinely resolved this issue.

Once bitten, twice shy. I can no longer take your words on face values because you have never given me any evidence of your investigations and screenshot to support your claims, despite my multiple requests for you as proofs.

I shall await and see if you carry out any actions for real.

Great Customer Service, with a phone call upon placing our order, to ensure we had ordered the right part for the right machine.

A few mishaps with FedEx on delivery. But the follow up from John showed a clear dedication towards customer service/

Very impressed with John and the team who were persistent and thoughtful with our order, which was quite complex. Super pleased with the equipment now it is in and working. Thank you.

I can highly recommend Halls International, John was very much on the ball at all times any hour of the day…..!!! I wouldn’t hesitate to use them again.
Thank you

Our trusted distributor in Newcastle with great responsiveness regarding the end users and a fluent and clear communication. Helpfulness at all times.

All great - perfect service. Highly recommend!

I was extremely impressed with the customer service provided by Halls. The item that I ordered was not in stock and I was contacted straight away to inform me of this and offer a refund if necessary. The refund was done immediately outside of business hours. Unable to find the product elsewhere, I placed the order again shortly afterwards. Unfortunately, the item in the end turned out to be discontinued and the supplier had failed to inform Halls. Again, I received an extremely fast and personal response from Halls and apologies for their inability to supply the product, although this was through no fault of their own. They were also very willing for provide advice on alternative products and generously offered to send me a free item in compensation for my inconvenience. I would therefore highly recommend this company.

Be cautious when purchasing!
I bought a product from this store but never received my order or a refund (2024.05.17). When I contacted the seller, they repeatedly provided false information and showed a complete lack of integrity. I strongly advise everyone to think twice before buying from them to avoid similar issues.
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Lying !!
1. When I placed the order, the order detail clearly stated that the price included international shipping.
2. If the price did not include international shipping, the seller should have provided a quotation instead of ignoring the customer’s inquiries.
3. My order has been pending for an entire year without any action, especially under the responsibility of John, whom I believe is not competent for his role.
2025.06.09 edit
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1. Your website explicitly states that international shipping is available. I selected a non-UK address for delivery, and my order confirmation showed free shipping, which indicates that you accepted this order.
2. If international shipping is unavailable, customers should not be allowed to select non-UK addresses. Clearly, this is your own oversight and should not be the customer's responsibility.
3. As mentioned previously, if international shipping costs were not included, you should have contacted me instead of ignoring the customer. This is an operational error on your end.
4. The order confirmation clearly shows free shipping and includes my delivery address.
5. The bank account details were provided to John on both July 11, 2024, and May 28, 2025. It is evident that you are once again being dishonest. As stated before, John is unfit for this role.
6. I doubt this situation will change my opinion of your company. Continuous dishonesty, refusal to acknowledge mistakes, and refusal to issue refunds are not characteristics of a reputable business.
2025.06.10 edit

The response time for any queries I raised regarding delivery and tracking were brilliant. I was kept informed throughout the process and the equipment arrived in good condition and after a delivery delay which was quickly sorted by the Halls international contact my order was with me when I needed it. Good product range and knowledgeable team.

Amazing quality and the guest experience was even better !

My first time using Halls International and I am very pleased with their excellent service

Excellent guidance, delivery and support

The team at Hall’s were first class from start to finish. Definitely a 5 start business 💥

Ordered numerous products from halls and it’s always been exceptional service and high quality items!

We ordered heat lamps most recently and they were delivered on time as promised and excellent quality!

Very happy customer, will use again :)

Third time using halls intl do not usually leave reviews, however I was quoted a 6 weeks lead time on a mirror griddle and it arrived within 3 weeks. Highly impressed with these guys as they keep me updated with tracking information and the customer service is always fantastic. I would certainly recommend them.

Excellent service and very quick delivery - we would definitely use Halls International again.

First time purchasing from this company. Prompt and excellent customer service provided throughout the process.

Don't pay them in advance!
In March 2020 I ordered an Undersink Water Cooler from Halls Intl. and fully payed in advance. For half a year I heard a lot of excuses and lies from them. They never shipped it and never provided a tracking number. I finally cancelled and asked for a refund which they acknowledged but failed to do so. After the Brexit they fully stopped to answer, so I took further legal steps at Small Claims Court and received a court order against them in October 2022. They still didn't want to pay! In April 2024, I decided to contact the Bailiffs to help me. Within a few weeks I finally got all my money back including court fees etc.