Hanes Avis 

I ordered 2 of these on January 11. My daughter need them for a class in late January. We were to receive them on or about January 21. Only ONE pair arrived. My daughter didn't tell me that only one pair had arrived until Feb. 5. I called their 800 number and was told that the other pair wouldn't ship until AFTER MARCH 5TH!! I ask to make some changes and was told to call back Monday.

I called customer service today. They told me the other pair was on back order. When I asked why they had not contacted me about it she said that they don't send out an email until order is more than THIRTY DAYS LATE they don't bother to contact customers. How's that for customer service?!?!

I asked if I could change the order to a color that wasn't on back order. Customer service told "Nope!" There is NOTHING THAT THEY WILL DO TO MAKE IT RIGHT! Not even an apology.

They also ALREADY CHARGED ME THE TAX FOR THE PANTS THAT WON'T SHIP UNTIL MARCH 5TH! So if I want to cancel the order, I need to apply for a refund on the taxes they charged me for pants that won't ship for ANOTHER MONTH!

This is the most appalling "customer service" that I've ever received from any company. They clearly don't give a damn about customer satisfaction. DO NOT ORDER FROM THEM!

I ordered some bras from this company and took advantage of the free shipping. The bras arrived relatively quickly, but were too small. I returned them and have a tracking receipt that states they were delivered. This was over 2 weeks ago and I have heard nothing. I called and emailed and was told it takes 3 weeks or more for an exchange. If I don't get my exchange order in 3-4 weeks to call back. I also asked if I would get a tracking email when the new order shipped and I was told no. They are fast to ship the product, but SLOW on returns. I will never order from them again.

Sent me the wrong item over 6 weeks ago. I sent it back asking them to send me the correct item. Have heard ABSOLUTELY NOTHING from them. If I ran MY business like this....I wouldn't have it for long.

The men's T-shirts maybe very comfortable but they are to linty to wear in the house. They must be made with cheaper cotton.

If you want your items in a reasonable period of time, pay for shipping, otherwise it may take weeks before you see it. E-mail said it was shipped on July 18. Tracking information shows it was picked up July 20. Their 7-10 free shipping doesn't start with the date of order. It starts when they get around to sending it. It took 14 days to get from North Carolina to Michigan.

They had a free shipping offer for purchases above $50 -- and I bought ten BEEFY TEES! Been wearing those tees for years!

Prompt delivery, quality products. Will order from again.